The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Fast. However, the soft-close mechanism has no assistance for opening.
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Alain C.
Rating: 1 out of 5
following a purchase from 16/11/2025
THE PACKAGE WAS OPENED AND SOME PARTS WERE MISSING
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that your package arrived open and that parts are missing.
We invite you to send us a claim by email so that we can take the necessary steps and send you the missing parts.
Best regards
The SLID'UP Customer Service
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Heather M.
Rating: 4 out of 5
following a purchase from 28/10/2025
Well engineered and instructions were good but not great. Wooden header was shorter than the metal rail which resulted in me needing to undo and redo some work.
Also, I suggest making the opening about an 1/2"-1" larger than recommended to prevent the door hiding the frame when opening and to accommodate fine tuning with the door stoppers (which are great).
Response from SLID’UP by Mantion
Hello, Thank you for your thoughtful review and feedback. We appreciate your insights regarding the dimensions and instructions, as they help us improve our products for all customers. Best regards. slidup team
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Jean Michel R.
Rating: 4 out of 5
following a purchase from 08/11/2025
Very good
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Jean-François D.
Rating: 4 out of 5
following a purchase from 08/11/2025
Flawless ordering, delivery, and payment process. The sliding system looks serious and reliable. Assembly requires attention and precision, but the small manual is clear. However, a complete side plan of the slides is missing, which is not essential for assembly but would have been useful. One regret: that the interior closet doors cannot be placed and removed when the sliding rails for the exterior doors are in place.
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Clive S.
Rating: 4 out of 5
following a purchase from 29/10/2025
I have just received my order and it’ll be a while until it’s installed. The quality of the parts looks good, I hope they perform as good as they look? The original delivery date was estimated as Nov 4th but it took an additional 2 weeks which wasn’t an issue for me. I was able to track the order thru a link they sent me and I did reach out to the customer service dept to see what the hold up was, and received a prompt reply explaining it was due to customs hold ups. I’m looking forward to seeing how my sliding doors on my study work out.
Response from SLID’UP by Mantion
Hello, Thank you for taking the time to share your experience with us! We’re glad to hear that you're pleased with our customer service team. Best regards. slidup team
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Heiner W.
Rating: 4 out of 5
following a purchase from 01/11/2025
Good workmanship
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Alexander T.
Rating: 4 out of 5
following a purchase from 12/10/2025
Clear and well-structured, but one star deduction due to slight display issues on mobile devices
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Joseph M.
Rating: 4 out of 5
following a purchase from 09/10/2025
Good, no problems to report.
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Olivier C.
Rating: 4 out of 5
following a purchase from 12/10/2025
Fast and efficient. Thank you
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Armand J.
Rating: 4 out of 5
following a purchase from 09/10/2025
very good
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Ah D.
Rating: 1 out of 5
following a purchase from 06/10/2025
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Jean-Louis R.
Rating: 1 out of 5
following a purchase from 08/10/2025
Package 00K6NGGH announced delivered but not received from GLS
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Dimitri F.
Rating: 4 out of 5
following a purchase from 03/10/2025
The delivered products are of very good quality. A downside one of the rails is bent at one end, fortunately I do not need the entire length in my project.
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Lothar M.
Rating: 4 out of 5
following a purchase from 02/10/2025
Clear, easy to understand presentation
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Andre B.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very clear. Only misunderstanding, how to order the complementary piece to connect with the axis of the shutter. I had to place another complementary order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 05/10/2025
well-protected package it's a serious site
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Julien B.
Rating: 4 out of 5
following a purchase from 01/10/2025
Compliant with the order thanks to an excellent technical description on the website.
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Dominique L.
Rating: 4 out of 5
following a purchase from 30/09/2025
So the information from the labels because I have already bought the same switches and I had the labels
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Mily M.
Rating: 4 out of 5
following a purchase from 19/09/2025
instructions not clear
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Robert K.
Rating: 4 out of 5
Transaction and delivery are correct. Unfortunately, there is no information from the store about the order status (fulfillment, delivery, deadline?)
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Bob S.
Rating: 4 out of 5
following a purchase from 09/09/2025
Shipped to guarantee no damage!
Response from SLID’UP by Mantion
Thank you for your feedback! Best regards, SLID'UP Team
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Hervé M.
Rating: 4 out of 5
following a purchase from 21/09/2025
I only give 4 stars because the installation documentation is a bit lacking
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Muriel S.
Rating: 4 out of 5
following a purchase from 15/09/2025
Very good, I recommend this store
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Andreas T.
Rating: 4 out of 5
following a purchase from 01/09/2025
Top site, fast delivery and overall problem-free ordering process.
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Christophe T.
Rating: 4 out of 5
following a purchase from 14/09/2025
Meets expectations
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Hervé L.
Rating: 4 out of 5
following a purchase from 09/09/2025
Correct
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Vincent M.
Rating: 4 out of 5
following a purchase from 26/07/2025
In general, very good quality
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Benoît M.
Rating: 4 out of 5
following a purchase from 01/09/2025
Beautiful site
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Alexander P.
Rating: 4 out of 5
following a purchase from 20/08/2025
I did not find the product I ordered when I first used the website, but when I was ready to order I found what I needed. I wish the sizing on the website would have included the width of doors they will accommodate. I ordered too long of the rails for the doors and opening I had.
Response from SLID’UP by Mantion
Thank you for your feedback! Slid'up Team
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Bernhard J.
Rating: 4 out of 5
following a purchase from 26/08/2025
Everything is good
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George L.
Rating: 4 out of 5
following a purchase from 16/08/2025
Hello, the track and rollers are good but the door glides that attach to the floor were useless.They couldn't be fastened when the doors were in place and the doors wouldn't go on if they were fastened previous, I had to make my own.
Response from SLID’UP by Mantion
Thank you for your feedback! Slid'up Team
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Mahrez T.
Rating: 4 out of 5
following a purchase from 20/08/2025
Well received, thank you
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Danny B.
Rating: 1 out of 5
following a purchase from 08/08/2025
Tried to engage customer support with help on a faulty product. Was not seeking any monetary compensation or replacement. Was told that they could not address my issue or provide any support because their failed roller on my sliding door was purchased thru a third party. Doesn’t surprise me that a company with poorly designed / faulty products also has very poor customer service. Would most definitely seek other options for your accessory needs. Be wary of the weight ratings and plastic components used in their products. We had to failures on two different doors (all within their specs) in less than a year. A significant pain and expense. We replaced with another manufacturer’s product and have been very satisfied with the design and use. No plastic parts to fail..,
Response from SLID’UP by Mantion
Hello, We're truly sorry to hear about your experience with our product and customer support. We appreciate your feedback, as it helps us identify areas for improvement. If you have any other suggestions or would like to discuss this further, please feel free to reach out to us directly. Thank you for sharing your concerns. Slid'up team
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Fabrice C.
Rating: 4 out of 5
following a purchase from 15/08/2025
Fast delivery
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L D.
Rating: 1 out of 5
following a purchase from 19/08/2025
Defective item.
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Response from SLID’UP by Mantion
Hello, We are sorry to hear that you encountered a problem with your item. Please feel free to contact us directly so that we can proceed with the replacement of this defective item. Additionally, please send us details about the problem encountered, possibly a photo, to [email protected] so that we can make a non-conformity report to our factory. Best regards. Dominique / SLID'UP Customer Service
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Luc B.
Rating: 4 out of 5
following a purchase from 10/08/2025
Received on time and in accordance with my expectations.
Too bad not to have 6.9 x 14 and 6.9 x 16.
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Luis C.
Rating: 4 out of 5
following a purchase from 29/07/2025
Easy search and order placement without problems. When the password is forgotten, the reset request does not work. Need to call customer service. Which is very efficient.
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Nereo Z.
Rating: 4 out of 5
following a purchase from 28/07/2025
Brush of poor quality and appearance, color too light
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Joel G.
Rating: 4 out of 5
following a purchase from 27/07/2025
Product conforms to the order......clear site.....the heads of the rail screws should be less prominent.. round heads can touch the bottom of the sliding doors
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