The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Customer service was great when I made a mistake in my order.
Response from SLID’UP by Mantion
Hello! Thank you for sharing your experience with us. We're glad to hear our customer service team was able to assist you with your order mistake. Your feedback is invaluable, and we’re here to help if you need anything else in the future. Have a wonderful day! slidup.com team
M
Marie P.
Rating: 4 out of 5
following a purchase from 22/07/2025
Not installed yet to see over time.
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Nadine G.
Rating: 4 out of 5
following a purchase from 22/07/2025
The site is clear, super delivery and article compliant
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Jacques T.
Rating: 4 out of 5
following a purchase from 21/07/2025
Well delivered quite quickly
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Raphaël R.
Rating: 4 out of 5
following a purchase from 21/07/2025
Hello,
Material received on time and well packaged
Seems to be of good quality
The instructions at first glance seem accessible
Now to install all this and see the result and quality in use.
Ps: good feedback on phone exchanges to understand and reassure.
Raphaël
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Wessley F.
Rating: 4 out of 5
following a purchase from 22/07/2025
I am generally satisfied with this sliding rail kit: the whole seems solid and the system works well once installed. However, the instructions are quite basic and lack clear explanations, which complicates assembly a bit. Additionally, the brackets and screws are delivered loose in the package, which doesn't help with organization. Another point to watch: the sliding parts that attach to the door are plastic, and I wonder about their long-term durability. Nevertheless, good value for money if you are somewhat handy.
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Tatiana S.
Rating: 1 out of 5
following a purchase from 16/07/2025
package not received, returned to sender without reasons. the delivery was rescheduled, then absence of delivery and return to sender, without the carrier contacting me. no feedback from slid up for now, to return the ordered product or refund me.
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Response from SLID’UP by Mantion
Hello Madam, Thank you for your message. We fully understand your disappointment regarding this situation, and we kindly ask you to accept our apologies for this inconvenience that is beyond your control, as well as ours. Indeed, the carrier has confirmed to us that the package was damaged during transport and deemed undeliverable, which resulted in its return without prior notification – neither to you nor to our service. We regret this lack of information and will take the necessary steps to prevent this from happening again. Best regards, Dominique / SLID'UP Customer Service
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Stéphane M.
Rating: 4 out of 5
following a purchase from 12/07/2025
Up to what I wanted.
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Sławomir R.
Rating: 4 out of 5
Everything is ok.
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Malak O.
Rating: 1 out of 5
following a purchase from 07/07/2025
I'm not very happy with the delivery, too much delay, I trusted this service a lot but in the end they upset me, they made me lose the day for placing the part I bought from you. In the end, I didn't do it, I set it aside, I lost my workday and I wasn't paid.
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Patrick R.
Rating: 1 out of 5
following a purchase from 03/07/2025
Still nothing received. The GLS delivery person says they put my package in Looker since 08/07, but I never received an email or SMS with an identifier and password… so impossible to retrieve it. Impossible to reach GLS on the weekend and tomorrow is a holiday on 14/07. So I'm lost and I've been living in darkness for over 12 days because my roller shutter is broken in the closed position.
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Stephane G.
Rating: 4 out of 5
following a purchase from 03/07/2025
Website is quite fast, almost top. Too bad because in the photo there are the goals but not in the package. I have to buy again but now I have to pay shipping costs....
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Herve L.
Rating: 4 out of 5
following a purchase from 03/07/2025
Navigation is quite simple, delivery is quite fast and the package is in perfect condition. Replacement material fits perfectly, quality after-sales service, friendly and very professional.
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Krzysztof D.
Rating: 1 out of 5
I have shopped several times, the company reacts very quickly when I leave money, but when I wrote about the desire to return one profile, it was silent as if sowing poppy seeds. Well, it is evident that customer satisfaction is not a priority.
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Nathalie J.
Rating: 1 out of 5
following a purchase from 20/06/2025
Order placed on 20/06, delivery 2 to 3 days but still nothing received after 8 days.
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Response from SLID’UP by Mantion
Hello, We are really sorry to learn that your order, placed on 20/06, and shipped on 23/06 took longer than expected to arrive. After checking the postal tracking site, it is indicated that the package was delivered to your mailbox on Saturday, June 28. If this is not the case, please send us a complaint by email at: [email protected] Best regards, Dominique - The slidup.fr team
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Sarl A.
Rating: 4 out of 5
following a purchase from 18/06/2025
package arrived open
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Luis G.
Rating: 1 out of 5
following a purchase from 15/06/2025
disgraceful delivery service.
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Józef O.
Rating: 4 out of 5
In the package upon opening, I found the low brush missing. Józef Ogórek
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Kevin D.
Rating: 1 out of 5
following a purchase from 13/06/2025
Package received empty at a pickup point... I therefore refused the package... I am waiting for a refund from you.
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Geoff I.
Rating: 1 out of 5
following a purchase from 12/06/2025
Too difficult to give a score. The merchandise seems fine but the system of references to order is very confusing. Do confusing that I apparently ordered the wrong rail. Though it seemed obvious to me that if you order 3 rails they would all be the same size. . I was told it was my fault and returns were not accepted. This treatment, in the modern world of internet ordering is not only unacceptable but also probably illegal in the consumer code.
So, shape up, Slid'up, be amenable, be nice.
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Response from SLID’UP by Mantion
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that the product dimensions did not meet your expectations. The additional rail you purchased is unfortunately not compatible with the selected kit. We understand how this may have caused confusion, even though the information provided on our website is fairly detailed. Of course, a return of the wrong product is possible. Best regards Slid'Up Customer Service A return of the item for a refund is possible.
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Jean-Claude C.
Rating: 4 out of 5
following a purchase from 02/05/2025
Nothing to report, contact with the resale company in Dijon very friendly, attentive and very professional. Thank you to them. As for the product, it should be known. PS: I gave your contact details to a representative in this field and to one of his carpenter artisans (surprised by the quality and price)
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Wolfgang W.
Rating: 4 out of 5
following a purchase from 04/06/2025
Delivery and material are good
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Ulrich Gert D.
Rating: 4 out of 5
following a purchase from 27/05/2025
A bit difficult to find the right product for my application but in the end it was the right one
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Etienne L.
Rating: 4 out of 5
following a purchase from 21/05/2025
Overall satisfied even if I wouldn't necessarily recommend all the hardware on this site.
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Pascal G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Good
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Orbie B.
Rating: 1 out of 5
following a purchase from 10/05/2025
I’ve tried calling the number that’s posted left messages nothing. I would like to start a return, but there is no way to return it that I can see or on their website. I was looking for a little bit of technical support. That’s all but at this point, I’d like to return it.
Response from SLID’UP by Mantion
Hello, Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience and understand how frustrating it can be to seek assistance without a response. We value your feedback on the return process and are committed to improving support for our customers. While we cannot address specific return requests here, we encourage you to visit our website for detailed instructions or contact us directly via email or phone. Your satisfaction is important to us. Best regards, SLID'UP Team
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Cecile H.
Rating: 4 out of 5
following a purchase from 21/05/2025
The products offered are of very good quality, well thought out.
However, it's not easy to place your order to assemble between the different elements of 60kg, 200kg the fixing brackets, the rails, etc. but also fast shipping.
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Alexandre N.
Rating: 4 out of 5
following a purchase from 16/05/2025
good
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Bruce H.
Rating: 4 out of 5
following a purchase from 12/05/2025
Arrived on time in exactly as ordered.
Response from SLID’UP by Mantion
Thank you fror your feedback! SLID'UP Team
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Fabien C.
Rating: 4 out of 5
following a purchase from 21/05/2025
As described and effective
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Nicusor I.
Rating: 4 out of 5
following a purchase from 15/05/2025
Hello,
I bought the kit to motorize my roller shutters
Very good product for the price quality ratio.
Easy to install.
In my package, 2 screws for fixing are missing.
Easy adjustment of the up and down
In summary, very happy with the pro
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Franck G.
Rating: 4 out of 5
following a purchase from 12/05/2025
Fast delivery and no surprises. Product conforms. Very well designed site
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Chris K.
Rating: 1 out of 5
following a purchase from 09/05/2025
I haven't received it yet
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Fabienne K.
Rating: 4 out of 5
following a purchase from 04/05/2025
No particular issues. The diagrams with dimensions allow for good verification of sizes.
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Paweł N.
Rating: 4 out of 5
-
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Christian B.
Rating: 4 out of 5
following a purchase from 24/04/2025
way too expensive
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Dominique P.
Rating: 1 out of 5
following a purchase from 01/05/2025
Poorly cared packaging, consequently, the upper rail was bent on the front part.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to leave a review. We are sorry to learn that the packaging did not meet your expectations and that it caused damage to your product. Please contact us by email (+ photo) so that we can proceed with the replacement of the rail. Best regards, Dominique / The slidup.fr team
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José Daniel P.
Rating: 4 out of 5
following a purchase from 06/05/2025
Just a shame about the order tracking, no shipping information or anything.
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Ralf B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Everything went well. Delivery was problem-free and relatively timely
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Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Not mounted yet, but it's solid.
Personally, I'm replacing the 4 brackets of the 2 shutter stops (which I can't fix on the PVC window) with a square tube drilled on demand.
It's a pity there isn't a shorter version for pairs of shutters less than 500mm.
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