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P
Rating: 4 out of 5
Compliant
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Small hiccup with the provided Allen key, not the right one! and the control button, very poor quality, too bad the product is TOP.
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O
Rating: 4 out of 5
No problem, product and delivery date as expected. Delivery issue, the box was torn, and missing parts. Since I wasn't the one who received the package, I didn't make a fuss and managed, but if you need additional parts (fixing bracket), I advise you to order them separately as they are not packaged, just 'placed' in the box without any protection.
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J
Rating: 4 out of 5
Perfect except for the delivery issue with Geodis
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A
Rating: 4 out of 5
Delivery was fast.
Response from SLID’UP by Mantion
Thank you for your feedback ! SLID'UP Team
O
Rating: 1 out of 5
Unfortunately does not respond to emails regarding a warranty case, therefore unfortunately paid the full purchase price twice.
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Response from SLID’UP by Mantion
Hello and thank you very much for your feedback. We are sorry to hear that you had problems with the response to your emails regarding your warranty case. Your concern is important to us, and we want to ensure that such experiences are not the norm. Therefore, we have internally reviewed your feedback to improve our service - but in fact, we found no message from you, and no call took place either. However, since we offer up to five years warranty on our products, an exchange would have been possible. Alternatively, we could have also found and resolved the reason for the issue together. Please contact us at mailto:[email protected] or Tel.02056-918388, so we can resolve this issue promptly. Thank you! We appreciate your patience in this matter and are always eager to find solutions. Best regards, your slidup.de team.
J
Rating: 4 out of 5
Well done, sometimes the products are difficult to find.
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M
Rating: 4 out of 5
-
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F
Rating: 4 out of 5
Material corresponds to the description and quality.
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G
Rating: 1 out of 5
mantion is negatively remembered by me
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Response from SLID’UP by Mantion
Hello, thank you for your feedback. We are sorry to hear that your experience with Mantion was not positive. Your impressions are important to us, and we always strive to improve our services. Without knowing exactly where this memory comes from, we appreciate your feedback and hope that we can create a better experience for you in the future. Best regards, your slidup.de team
N
Rating: 4 out of 5
The rollers do not all run equally well.
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M
Rating: 4 out of 5
Fits
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A
Rating: 4 out of 5
Rail is stable, everything is okay
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S
Rating: 4 out of 5
Super product.
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R
Rating: 4 out of 5
Great advice in terms of what products best for my application from customer service. Products arrived within 1 week (to Ontario). Products as described. Only suggestion is to improve the instructions. They are not clear and pictures are too small to be interpreted.
Response from SLID’UP by Mantion
Hello! Thank you for your thoughtful review. We're thrilled to hear that our customer service provided you with great advice and that your products arrived promptly. We genuinely appreciate your feedback regarding the instructions, and we'll take it into consideration as we strive to improve our customer experience. Your input is invaluable to us! Best regards, Slid'up Team
D
Rating: 4 out of 5
I have not yet installed as it is for a seasonal residence. It arrived in a few days and in good condition.The assembly is good quality and I am looking forward to installing.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
S
Rating: 4 out of 5
Fast shipping. An error in the product dimensions compared to what is stated in the item description (10 cms and not 11 cms). A plastic part is also missing from one of the bags.
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A
Rating: 1 out of 5
Mistaken in the order, difficulty in returning and getting something else
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Response from SLID’UP by Mantion
Hello, We are sorry to learn that your order did not meet your expectations. For a withdrawal request, you need to send us a request by email so that we can provide you with our instructions. Best regards, Dominique / The slidup.fr team
J
Rating: 4 out of 5
Nothing to say about the product, everything is okay. However, change the carrier: DPD asked me twice to reschedule the delivery! Unfortunately, this is not the first time this has happened. Finally, the delivery person didn't even wait for me to arrive at the gate, he left the package behind and I weigh my words, 'he literally ran away'. Best regards.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to share your experience. We are glad to hear that you are satisfied with the product. However, we are sorry for the delivery person's behavior. We will forward your feedback to our DPD sales manager so that action can be taken with the delivery agency and the driver. Have a nice day Best regards, Dominique / The slidup.fr team
R
Rating: 4 out of 5
Well-designed site
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G
Rating: 4 out of 5
Relatively clear
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G
Rating: 4 out of 5
Package very well packaged and reception/delivery correct.
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G
Rating: 4 out of 5
The site is very well done but sometimes lacks clarity. Indeed, I received material with a stop, but I do not know what this stop is for? Do you have any idea?
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Response from SLID’UP by Mantion
Hello, Thank you for your positive feedback on the presentation of our site! Regarding the stop, it is generally used to stabilize the material during use. The stop is equipped with a hook that allows you to keep the door in position. You can position it either to keep the door open or closed. Best regards, Dominique / SLID'UP Customer Service
A
Rating: 4 out of 5
Good quality system. To see over time
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D
Rating: 4 out of 5
Respect for deadlines, ease of installation. Reliability to be verified.
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E
Rating: 4 out of 5
A valuable help with the order and a fast and compliant delivery
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D
Rating: 4 out of 5
Nothing to report
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J
Rating: 4 out of 5
The hardware looks very good, but the instruction sketch is somewhat puzzling in that there are different dimensions from the pivot points to the edges of the panels. I think they should be the same. I called for an explanation, but the person I spoke with was of no help.
A
Rating: 4 out of 5
Professional
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D
Rating: 4 out of 5
I was missing the locking system that clips onto the end of the motor.
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P
Rating: 4 out of 5
Good product very well packaged but the documentation needs to be reviewed on certain points (installation kit and electrical connection)
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B
Rating: 4 out of 5
Product received as ordered
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C
Rating: 4 out of 5
Very clear, I will come back to you for another order, plus the different packaging is well planned for these items
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J
Rating: 4 out of 5
Website was informative and easy to use
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
R
Rating: 4 out of 5
well packaged
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H
Rating: 4 out of 5
I found it a bit difficult to find the corresponding accessories or variants.
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Y
Rating: 4 out of 5
Fast shipping. Fairly easy installation. The only small downside is that the range of the remote control is limited for controlling multiple mechanisms. Otherwise, good operation.
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G
Rating: 4 out of 5
Very good even, efficient, fast ... until delivery: the carrier does not have a sufficiently dense network of relay points and does not reference its packages by a barcode or QR, hence difficulty in identification at the Relay Point
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E
Rating: 4 out of 5
Rather good reception on the phone thank you
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M
Rating: 4 out of 5
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