The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
We used it for a large 60x90 cm mirror. It was very heavy to push. After some lubrication, it now runs somewhat.
Not the best choice, but it works.
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Elliot L.
Rating: 1 out of 5
following a purchase from 02/01/2025
Did not respond to my request for additional product support.
Response from SLID’UP by Mantion
We are sorry for the experience you had with us and the inconvenience it may have caused you. This is not part of our work habits as we answer to all emails, calls and we do call back all missed calls and voicemails. We'll make sure this situation won't happen again. We hope to have you as a customer in the future despite this situation. Thank you for your feedback! SLID'UP Team.
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Didier M.
Rating: 4 out of 5
following a purchase from 10/02/2025
good product, fast delivery, discreet rail, only concern the stops for wheels are ineffective
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Christian A.
Rating: 4 out of 5
following a purchase from 09/02/2025
1st purchase and not disappointed
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Claude S.
Rating: 4 out of 5
following a purchase from 06/02/2025
No problem with the order
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Georges S.
Rating: 4 out of 5
following a purchase from 27/01/2025
Order well packaged and delivered quickly....
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Denis T.
Rating: 4 out of 5
following a purchase from 31/01/2025
the product is very correct the installation has not yet been carried out but no doubt.
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Paul O.
Rating: 4 out of 5
following a purchase from 17/01/2025
Good quality part, needs better instructions.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Arlo S.
Rating: 1 out of 5
following a purchase from 17/01/2025
I had an issue with my order. I was overcharged for shipping. I emailed customer service. No reply. I called, no answer. Weeks go by. I emailed again. No reply. I call again. No answer. Terrible, non existent customer service. Absolutely no response. I would not buy from them again. Overcharged and then ghosted me.
Response from SLID’UP by Mantion
We apologize for the experience you have had with us. We have resolved this situation and issued a refund. Please do not hesitate to contact us if there is anything else. Thank you for your feedback. SLID'UP Team
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Dominique M.
Rating: 4 out of 5
following a purchase from 24/01/2025
Easy access
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Yves B.
Rating: 4 out of 5
following a purchase from 23/01/2025
Well thought out, smooth
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Franz S.
Rating: 4 out of 5
following a purchase from 08/01/2025
Price-performance and delivery are fine. Let's see how long the sliders last.
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Christine E.
Rating: 4 out of 5
following a purchase from 23/01/2025
Just a note about the delivery: the date set by Geodis was not respected without prior notice. I took a day off for nothing! It is essential to review your partnership with this company. Otherwise, regarding Slidup, nothing to complain about, we are very satisfied
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Bernd E.
Rating: 4 out of 5
following a purchase from 18/01/2025
Super
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Birgit H.
Rating: 4 out of 5
following a purchase from 09/01/2025
The site is well structured, you can find your way around very well. The descriptions and instructions could be more detailed.
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Anja L.
Rating: 1 out of 5
following a purchase from 12/01/2025
Poor quality
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Response from SLID’UP by Mantion
Hello, it's a pity that you are not satisfied with the product. We strive to design the product description in such a way that no false expectations arise. We would be grateful for any suggestions on what we should improve. Thank you very much for that and best regards from your team at slidup.de
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Wolfgang R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Thank you, gladly again
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Geoffrey C.
Rating: 4 out of 5
following a purchase from 17/01/2025
Very good in terms of merchandise but on the follow-up I received nothing, it's strange
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Benoit M.
Rating: 4 out of 5
following a purchase from 22/12/2024
Fast shipping. Nothing to report.
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Alfons E.
Rating: 1 out of 5
following a purchase from 11/12/2024
Shipment was calculated and announced. However, I never received a shipment. For that, the refund of the purchase price - however with a deduction of 5€ for the shipment. For me, not a good style......
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Response from SLID’UP by Mantion
Please excuse the problems with the shipping: Unfortunately, your announced shipment could not be delivered, the deliverer did not find you. The shipment then waited in the parcel shop in vain for pickup and was subsequently returned to us. That the customer then at least pays the shipping costs is not unusual, although the return even incurred further costs. Unfortunately, our inquiry for another delivery went unanswered - we have now also refunded you the 4.95€ as a goodwill gesture. Best regards from your team at slidup.de
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Daniel B.
Rating: 1 out of 5
following a purchase from 26/12/2024
Unfortunately, I did not receive the order
I also did not receive a notification card
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Response from SLID’UP by Mantion
Hello, it's a pity that you could not accept the announced shipment - unfortunately, the delivery person did not find you. The package has returned to us this week, you should have already received the refund. Please excuse the circumstances. Best regards, your team from slidup.de
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Alban D.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order that does not match what I wanted to order I contacted for a return but no news I then have another order that is supposed to arrive but no news so I think it will be the last orders I place.....
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Response from SLID’UP by Mantion
Hello, We sent you the instructions for returning your order on January 16. The package has not yet reached us. Regarding the next order, unless we are mistaken, it was placed on our site on January 13, it was handed over to the carrier on January 14 and it is noted delivered on January 16. These delays correspond well to the delays announced on our site. We hope that despite your dissatisfaction regarding the delivery, the item suits your project. Best regards Dominique / Customer Service SLID'UP
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Ben R.
Rating: 4 out of 5
following a purchase from 19/12/2024
Order arrived as described
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID’UP Team
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Zweryfikowany Kupujący
Rating: 4 out of 5
-
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Ralph M.
Rating: 4 out of 5
following a purchase from 13/12/2024
Everything super
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Klaus-Dieter Z.
Rating: 4 out of 5
following a purchase from 07/01/2025
Disadvantage: Not orderable with a proper invoice, only Klarna.
This is quite bad for public clients.
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Ines R.
Rating: 1 out of 5
following a purchase from 24/12/2024
I cannot recommend this company.
The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.
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Response from SLID’UP by Mantion
Thank you very much for the feedback! In fact, the shipment was delivered two days later - but that was of course much too late. Unfortunately, not only the Christmas holidays caused delays for us and the shipping service provider. Meanwhile, shipping is working quickly again as usual. Feel free to try it out! Best regards, your team from slidup.de One last note: Please also check the emails in your junk or spam folder, as we ALWAYS send both order confirmations and information about the shipping status.
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Lionel D.
Rating: 4 out of 5
following a purchase from 06/01/2025
meets my expectations and needs.
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Heiko H.
Rating: 4 out of 5
following a purchase from 04/01/2025
Processing and delivery very quick!
Qualitatively good!
A recommendation from my side!
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Julien N.
Rating: 4 out of 5
following a purchase from 28/12/2024
Fast delivery. Impeccable products.
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Zweryfikowany Kupujący
Rating: 1 out of 5
Delivery time
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Zweryfikowany Kupujący
Rating: 4 out of 5
-
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Denise G.
Rating: 4 out of 5
following a purchase from 22/12/2024
Good, the order was processed very quickly. Nothing to report on this point.
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Jjean-Luc A.
Rating: 4 out of 5
following a purchase from 22/12/2024
Good search for accessories on the site - quick order and shipping.
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Maxime L.
Rating: 4 out of 5
following a purchase from 22/12/2024
Order received on time and conforms.
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Jjean-Luc A.
Rating: 4 out of 5
following a purchase from 06/12/2024
Lack of some details on the exact composition of the package
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D R.
Rating: 1 out of 5
following a purchase from 19/11/2024
I waited over 2 weeks for my original trak. My first order of six sets of track. When it finally did arrive, only half of it made it.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.
Response from SLID’UP by Mantion
Thank you for your feedback! We are very sorry again for this issue. Indeed, our logistic platform made a mistake with your order. SLID’UP Team
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Jean Pierre R.
Rating: 4 out of 5
following a purchase from 03/12/2024
Quite intuitive site
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Scott B.
Rating: 4 out of 5
following a purchase from 18/11/2024
The order was not complete when it arrived. I called and spoke with Janik about it and she was very apologetic and promptly corrected the issue by sending the items that were not originally shipped. In doing so, she realized that the extra rollers I ordered were the wrong type for the channel that I had ordered. In the end, she saved me a big headache by catching my mistake.
Excellent service and
Very pleasing to talk to.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID’UP Team
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Stephan K.
Rating: 4 out of 5
following a purchase from 07/10/2024
A bit unclear when you need individual parts
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