The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Very good service , communication perfect ,Quick answer .
Response from SLID’UP by Mantion
Thank you very much for your feedback! SLID'UP Team
S
Sébastien C.
Rating: 4 out of 5
following a purchase from 06/07/2024
Good
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Alain S.
Rating: 4 out of 5
following a purchase from 01/07/2024
Very complete and precise site. Ease of use
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Virginie B.
Rating: 4 out of 5
following a purchase from 03/07/2024
Well documented, tutorial for installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2024
Order was promptly filled !
Response from SLID’UP by Mantion
Thank you for your feedback David! SLID'UP Team
C
Christian S.
Rating: 1 out of 5
following a purchase from 21/06/2024
For the rest no comment.
For customer listening 0!
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Response from SLID’UP by Mantion
Hello, We are sorry that we could not respond favorably to your request. We confirmed in our email of June 20 that the 3m rail alone in the Slid'Up 160 range is not available for sale. We only offer a 1m94 rail. We offer a complete kit including a 3m rail. However, being a distribution center, the items we sell are pre-packaged and we do not do unpacking or custom work. Best regards Dominique / The Slid'Up Customer Service
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2024
Very good, received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2024
Good
Response from SLID’UP by Mantion
Thank you for your feedback Steve! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2024
Déjà eu commande antérieure. sans problème, mais cette commande n'est pas encore installée. . Merci.
Response from SLID’UP by Mantion
Merci pour votre retour Luc ! L'équipe SLID'UP
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2024
Very bad customer service
D
Denis L.
Rating: 1 out of 5
following a purchase from 22/06/2024
Order not received and your customer service is unable to answer our questions.......
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Response from SLID’UP by Mantion
Hello, Your file is being processed. Following your complaint of July 2, we have made a request for additional information to our carrier. We are waiting for their response. A follow-up will be made today, July 3, and we will keep you informed. Best regards Dominique / SLID'UP Customer Service
B
Bertrand L.
Rating: 4 out of 5
following a purchase from 20/06/2024
Good! Nothing to report.
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Frederic V.
Rating: 4 out of 5
following a purchase from 22/06/2024
Product compliant,, with better communication would be a plus for delivery
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Pascal R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2024
This company was the only place I could find a pocket door kit with a small width. I had to replace the rail on my pocket door that was installed decades ago, and all you can find now are rails that are 1 inch wide or bigger! Kudos for having what I needed. The reason for the 4 and not 5 star is that they are a bit pricey, in my opinion, however the quality of the product was fantastic so you get what you pay for.
Response from SLID’UP by Mantion
Thank you very much for your feedback Orrin! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
Easy to navigate website and select items.
Response from SLID’UP by Mantion
Thank you for your feedback Denton! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2024
Easy to order and quick to receive
Response from SLID’UP by Mantion
Thank you for your feedback Kimberly! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
The kit was easy to install and delivered quickly, as promised.
Response from SLID’UP by Mantion
Thank you for your feedback John! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
J’ai acheté, ici au Québec, d’un compagnie situé au Québec, mon expérience aurait été meilleur si j’avais eu le choix de la langue !
Response from SLID’UP by Mantion
Merci pour votre retour Réal ! Nos équipes parlent français mais aussi anglais. L'équipe SLID'UP.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
Shipping was fast - set up was easy
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
F
Frederic D.
Rating: 4 out of 5
following a purchase from 28/05/2024
no particular problems
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Paul L.
Rating: 4 out of 5
following a purchase from 06/06/2024
Very good I recommend.
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Jean L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Very well, order received very quickly
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Jean Paul G.
Rating: 4 out of 5
following a purchase from 14/05/2024
Well received within the deadlines.
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Bruno L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Simple search on the site, correct delivery time
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Eric E.
Rating: 4 out of 5
following a purchase from 03/05/2024
Good products
But impossible to mount on my too large shutters
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Albert F.
Rating: 4 out of 5
following a purchase from 29/04/2024
GOOD PRODUCT BUT AS USUAL THE INSTRUCTIONS ARE NOT PRECISE ENOUGH YOU HAVE TO PUT THE TOP THEN THE BOTTOM AND NOT THE OTHER WAY AROUND ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2024
Fairly quick shipping but a bit beyond the initially indicated deadline. Good packaging and compliant products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2024
top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2024
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
Just a small programming problem. Should I press all four buttons on the remote at the same time or two by two one after the other?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2024
Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!
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Response from SLID’UP by Mantion
Hello, Indeed exchanges are not possible. In case of a retraction request, the items must be returned for a refund. Then, the customer can place a new order if they wish to obtain another item. Our return procedure is described in our general sales conditions. Best regards Dominique / Customer Service SLID'UP
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2024
Order Delivery and after-sales service top
Average quality material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
Clear and precise site, easy ordering, but high prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2024
Site fairly well designed, easy to find what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Everything is fine, just a small disappointment about the content.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
Our order was delivered one day late compared to the scheduled date but it did not affect us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
Order and delivery went very well. Not yet installed the mechanisms to judge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2024
It was good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2024
Damaged package, no impact on the contents
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