The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
I had an issue with my order. I was overcharged for shipping. I emailed customer service. No reply. I called, no answer. Weeks go by. I emailed again. No reply. I call again. No answer. Terrible, non existent customer service. Absolutely no response. I would not buy from them again. Overcharged and then ghosted me.
Response from SLID’UP by Mantion
We apologize for the experience you have had with us. We have resolved this situation and issued a refund. Please do not hesitate to contact us if there is anything else. Thank you for your feedback. SLID'UP Team
A
Anja L.
Rating: 1 out of 5
following a purchase from 12/01/2025
Poor quality
Translated reviews
Response from SLID’UP by Mantion
Hello, it's a pity that you are not satisfied with the product. We strive to design the product description in such a way that no false expectations arise. We would be grateful for any suggestions on what we should improve. Thank you very much for that and best regards from your team at slidup.de
A
Alfons E.
Rating: 1 out of 5
following a purchase from 11/12/2024
Shipment was calculated and announced. However, I never received a shipment. For that, the refund of the purchase price - however with a deduction of 5€ for the shipment. For me, not a good style......
Translated reviews
Response from SLID’UP by Mantion
Please excuse the problems with the shipping: Unfortunately, your announced shipment could not be delivered, the deliverer did not find you. The shipment then waited in the parcel shop in vain for pickup and was subsequently returned to us. That the customer then at least pays the shipping costs is not unusual, although the return even incurred further costs. Unfortunately, our inquiry for another delivery went unanswered - we have now also refunded you the 4.95€ as a goodwill gesture. Best regards from your team at slidup.de
D
Daniel B.
Rating: 1 out of 5
following a purchase from 26/12/2024
Unfortunately, I did not receive the order
I also did not receive a notification card
Translated reviews
Response from SLID’UP by Mantion
Hello, it's a pity that you could not accept the announced shipment - unfortunately, the delivery person did not find you. The package has returned to us this week, you should have already received the refund. Please excuse the circumstances. Best regards, your team from slidup.de
A
Alban D.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order that does not match what I wanted to order I contacted for a return but no news I then have another order that is supposed to arrive but no news so I think it will be the last orders I place.....
Translated reviews
Response from SLID’UP by Mantion
Hello, We sent you the instructions for returning your order on January 16. The package has not yet reached us. Regarding the next order, unless we are mistaken, it was placed on our site on January 13, it was handed over to the carrier on January 14 and it is noted delivered on January 16. These delays correspond well to the delays announced on our site. We hope that despite your dissatisfaction regarding the delivery, the item suits your project. Best regards Dominique / Customer Service SLID'UP
I
Ines R.
Rating: 1 out of 5
following a purchase from 24/12/2024
I cannot recommend this company.
The order never arrived.
Not even an email was received with the tracking number. Allegedly, we never picked up the package at the package shop. How are we supposed to know that it is in the package shop when we did not receive any email or note in the mailbox? We find that strange.
Translated reviews
Response from SLID’UP by Mantion
Thank you very much for the feedback! In fact, the shipment was delivered two days later - but that was of course much too late. Unfortunately, not only the Christmas holidays caused delays for us and the shipping service provider. Meanwhile, shipping is working quickly again as usual. Feel free to try it out! Best regards, your team from slidup.de One last note: Please also check the emails in your junk or spam folder, as we ALWAYS send both order confirmations and information about the shipping status.
Z
Zweryfikowany Kupujący
Rating: 1 out of 5
Delivery time
Translated reviews
D
D R.
Rating: 1 out of 5
following a purchase from 19/11/2024
I waited over 2 weeks for my original trak. My first order of six sets of track. When it finally did arrive, only half of it made it.
It took almost 10 days for the replacement to arrive. Very frustrating how long it took for me to receive my order.
Response from SLID’UP by Mantion
Thank you for your feedback! We are very sorry again for this issue. Indeed, our logistic platform made a mistake with your order. SLID’UP Team
C
Catalin J.
Rating: 1 out of 5
following a purchase from 07/11/2024
I still have not received my package, it has been 15 days that I am waiting for it
Translated reviews
A
Ashran Ahmed M.
Rating: 1 out of 5
following a purchase from 09/10/2024
Did not work on my sliding track
Response from SLID’UP by Mantion
Thank you for your feedback Ashran! The stoppers that you purchased are only compatible with our SLID'UP 110, 120 or 180 ranges. SLID'UP Team
C
Christine D.
Rating: 1 out of 5
following a purchase from 08/09/2024
Cannot return product as it costs too much. Company won’t pay to return product.
Response from SLID’UP by Mantion
Thank you for your feedback. My colleague from customer service should have contacted you to solve this issue. We apologize for the inconvenience. SLID'UP Team
P
Patrick B.
Rating: 1 out of 5
following a purchase from 11/07/2024
A big delivery problem! They need to change their delivery service! A lost package, a replacement package returned to the sender
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We regret that the delivery did not go well. In the meantime, your order has been resent through another carrier. We hope everything will go well this time. Best regards Dominique / SLID'UP Customer Service
C
Christian S.
Rating: 1 out of 5
following a purchase from 21/06/2024
For the rest no comment.
For customer listening 0!
Translated reviews
Response from SLID’UP by Mantion
Hello, We are sorry that we could not respond favorably to your request. We confirmed in our email of June 20 that the 3m rail alone in the Slid'Up 160 range is not available for sale. We only offer a 1m94 rail. We offer a complete kit including a 3m rail. However, being a distribution center, the items we sell are pre-packaged and we do not do unpacking or custom work. Best regards Dominique / The Slid'Up Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2024
Very bad customer service
D
Denis L.
Rating: 1 out of 5
following a purchase from 22/06/2024
Order not received and your customer service is unable to answer our questions.......
Translated reviews
Response from SLID’UP by Mantion
Hello, Your file is being processed. Following your complaint of July 2, we have made a request for additional information to our carrier. We are waiting for their response. A follow-up will be made today, July 3, and we will keep you informed. Best regards Dominique / SLID'UP Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2024
Attention, it is not mentioned, but exchanges are simply not accepted, you will have to return at your own expense. Given the size and weight of the items, let me tell you that you do not have the right to make a mistake!
Fortunately, in my misfortune, I found much cheaper at Avosdim, so I was able to offset the return costs, with a responsive customer service!
Translated reviews
Response from SLID’UP by Mantion
Hello, Indeed exchanges are not possible. In case of a retraction request, the items must be returned for a refund. Then, the customer can place a new order if they wish to obtain another item. Our return procedure is described in our general sales conditions. Best regards Dominique / Customer Service SLID'UP
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Difficulty with the delivery service, postponed passages wasting time as a craftsman, blocking the day for the delivery person's passage, false excuse for not making the delivery supposedly unreachable
Translated reviews
Response from SLID’UP by Mantion
Hello, Thank you for taking the time to leave a review. We regret that you are not satisfied with our Delivery Service. We will forward your message to the Commercial Service of the carrier. Best regards, Dominique / SLID'UP Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2024
Still haven't received my items
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, Thank you for taking the time to leave a review. We are sorry that the package has not yet reached you. We are contacting the carrier and doing everything possible for a quick delivery. Best regards Dominique / SLID'UP Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2023
I did not receive the correct product. They are unreachable by phone and do not respond to emails...
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We do not understand your comment. We received your complaint for delivery error on 12-10 and informed you on Friday 13-10 that the correct products would be shipped on Monday 16-10. Which was indeed done (tracking number of the package sent by post: 2L01142513502). We remain at your disposal for any further information Dominique / SLID'UP customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
It’s the 27th and I still haven’t received my order placed on July 4th???
Translated reviews
Response from SLID’UP by Mantion
Hello Sir, We apologize for this delivery delay. We regret this situation which is due to a problem with the carrier. As of today, the package is in transit. We are inquiring with the carrier to specify the expected delivery date. We will keep you informed by email as soon as we have a response from them. Best regards, Dominique / SLID'UP customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
I order track this track is not long I went to ups for back to person but ups charge same price to track cost me
Response from SLID’UP by Mantion
We are sorry about that Mahendra. SLID'UP Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2023
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2022
Very bad experience, 3 weeks for an order to travel 15km, due to a relay point temporarily closed. Poor communication as there was no order tracking: no response to emails, difficulties in reaching customer service by phone, unfulfilled promises of callbacks. This is quite hypocritical for a customer service that emphasizes listening on the website. A commercial gesture would be the least they could do.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
We never received the order!
Response from SLID’UP by Mantion
David, regarding your exchange with our customer service, you will receive an email from Verified Review to update your review.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
Very dissatisfied Product never received, the site does not respond to refund requests
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2022
Delivery announced 5 times and 5 times not done.......no call...no excuse, DPD transport is in the sense of being vulgar and contemptible people. I am not homophobic. I cancel my order....
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2022
I'm very unhappy my order was doubled and was charged about $15 for delivery. I want to return the 4 extra pocket doors but I cannot find anyone to send it for less than $350+HST. Slid'up should be sending a return label just like amazon or offering a better solution. Your website messed up the order and doubled it. I only ordered 4. 8 were sent and I was charged for 8. Not fair to the comsumer. You guys have bulk purchase rates with Purolator and the shipping is very minimal for a large organization. These pocket door frames are still in box wrapped taking up space. [email protected] 613-371-8278
Response from SLID’UP by Mantion
Thank you for your feedback Kershan. I am very sorry to read this. I will ask my colleague from customer service to call you this afternoon, we will find a solution do not worry. SLID'UP Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
Horrible service wanted to return my item. Sent 2 emails asking how to return my item and as of now I have not had a response.
Response from SLID’UP by Mantion
Thank you for your feeback Fiona! My colleague from customer service told me that you said the emails were into your spam box. SLID'UP Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2022
Package declared delivered not delivered and after intervention from customer service, package finally delivered to a neighbor but damaged and unusable! I lost my money.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2022
my order did not match my needs due to lack of precision on the presentation, the engine is ok but not the positioning tips
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2022
Doesn't work at all.
So hard to reach customer service
Response from SLID’UP by Mantion
Thank you for your feedback Rajan. According to our customer service, you did not purchase the soft-closer compatible with your track. SLID'UP Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2022
I no longer plan to order from this merchant due to the behavior of the delivery person.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2022
I purchased the soft close unit but the CSR did not tell me that it only works with there track the unit was useless to me
Response from SLID’UP by Mantion
Thank you for your feedback Walter! I am sorry that our CSR did not remind you this information. You can also find it on the product description on the product sheet. SLID'UP Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2022
They should provide a better return policy
Response from SLID’UP by Mantion
We are sorry that you are disappointed about our return policy. SLID'UP Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
The aluminum profiles were not packaged correctly, without protection on them, which caused a scratch, hitting them. In conclusion, they could not be used.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
I paid a lot of money for a product that I can not use, I also paid for shipping I believe and to return it I have to spend more than the original purchase for shipping to return them. All other businesses pay for return shipping, your company does not. I will not tell anyone about this company nor will I ever make another purchase.
Response from SLID’UP by Mantion
I am sorry about your disappointment. Unfortunately, we do not sell and ship regular products that are inexpensive and easy to ship. Therefore, we do not handle shipping fee in case of a return wanted by the customer. SLID'UP Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2020
I specified during my order to deliver the order directly to the customer, you left it at a relay point.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Very light, insufficient fixings, right motor blocks...
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
Polski 