The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Wrong parts came, they still haven't responded to the issue
Response from SLID’UP by Mantion
Thank you for your feedback! You advised us about this mistake on Saturday 13th, same day as your review. Unfortunately we are not open on the weekends. So I asked our customer service team to call you back and send you the right parts on Monday 15th. According to our carrier information, you should have received them on Tuesday 16th. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2021
This track works really well. The track would be a 5 stars if the rail was 1/2" bigger. We had to shim the track to keep the doors in the track. The doors slide smoothly & easily on the track.
Response from SLID’UP by Mantion
Thank you for your feedback Bonnie! We are sorry that you had to shim the track. Unfortunately, with the production of tracks, our track lengths can have a tolerance of +3/4”. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2021
Run away!!! Order never received, no one responds, and no professionalism on their part.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2021
Run away!!! Order never received, no one responds, and no professionalism on their part.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
Complaint made by email because the order was delivered incomplete with no response after a week. I do not recommend this site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2021
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2021
I have often ordered from you but now I am really starting to get fed up because lately the ordered material is really poorly packaged and always has scratches. I found another site with the same products that arrive intact.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2021
Customer service follow-up non-existent, they leave you to deal with DPD who is equally incompetent. Customer service does not respond to refund requests because the delivery forced me to take 2 days off without being delivered despite the confirmed appointment! it's unacceptable!!!! I will not buy from Volet Habitat again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2021
First order, package arrived open so parts lost. Very disappointing, change of carrier
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2021
Still haven't received my package despite the appointment with incompetent dpd very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
Not compatible with my doors.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
Delivery and preparation took 3 weeks for a product available on the site
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/05/2021
The product is great. I paid in advance and the money has long since gone to the company, however, my order was not shipped. Only after almost a week when I specifically inquired by email. This is a no-go and there is no excuse for it, as long as they accept the money in advance. I will not order here again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
Wrote to customer service about damaged (scratched) merchandise. Never addressed by company. No resolution.
Response from SLID’UP by Mantion
Hello Jerry, we are sorry, we thought that your main concern was about the cut. Please do not hesitate to contact us by email if you want a replacement track. SLID'UP Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2021
Order placed on April 16 and still not received by May 22!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
Catastrophic deliveries, and your site is not worth mentioning, I sent you two messages without any response from you, unacceptable.
I will no longer validate your site, no more orders with you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2021
Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2021
The photos are not up to date on your site, presented in white received in raw, it's not very correct, you have to read the description to the end to know it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/03/2020
no package and impossible to contact the seller
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
Your carriers are terrible... During delivery, there was no one present, so they returned the merchandise without hesitation.... Hats off...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Be careful if the item does not fit, return of goods is impossible. Indeed, Coulissant Habitat does not organize any return of goods and specifies that shipping costs are at your expense. The catch is that the dimensions are not standard, so shipping costs more than €100 to send closet rails that cost less than €100. The fact that Coulissant Habitat does not manage the return of goods does not seem trivial... So goods on your hands!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 11/01/2021
The order was delivered quickly... but the items were not as described. Wrong rolls and the wrong fastening material were delivered.
No one is reachable on the hotline and there was no response to 4 emails. This is definitely not how customer service works!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
no after-sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2021
no spare parts, no free return, no way to find an arrangement with their services, deplorable!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2021
I ordered diameter 16 and received diameter 15 ???????????????
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 23/06/2020
NOT FOUND
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
The adhesive on the door handles do not stick , disappointed in my purchase and the price we paid
Response from SLID’UP by Mantion
Hello Barbara,
We are sorry that you are disappointed in your purchase. Next time, do not hesitate to contact us to find a solution.
If you still want to use the handles, you can clean your door with a grease-removing product and stick the handles with a little bit of superglue. HSS team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2019
does not stand behind their products
Response from SLID’UP by Mantion
Jonathan, we are sorry for your bad experience. Don't hesitate to reach us so we can talk about it.
HSS Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2019
J'ai commandé un rail supplémentaire car je ne l'avais pas calculé dans mon design initial, il me l'ont envoyé mais sans vis alors j'ai du aller acheter des vis à la quincaillerie et malheureusement ce sont des vis différentes de celles fournies avec le rail dans ma première commande. Aucun option sur le site permet d'acheter des vis avec le rail. J'ai même parlé au représentant et il trouvait que cela ne faisait pas de sens qu'un rail soit envoyé pas de vis... assez ordinaire de leur part. De plus, les arrêt de porte coulissantes ne fonctionnent pas ils sont trop souples pour arrêter la porte coulissante.
Response from SLID’UP by Mantion
Bonjour Jonathan,
Achetés indépendamment des kits, nos rails seuls ne sont pas vendus avec les vis, comme l'indique la page produit. De plus, vous pouvez utiliser absolument n'importe quel type de vis pour fixer vos rails. Enfin, la gamme SLID'UP 130 est faite pour des portes jusqu'à 154 lbs, les arrêts de portes sont donc conçus pour résister.
Nous sommes disponibles pour répondre à toutes vos interrogations.
Cordialement,
L'Équipe HSS
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2018
Very cheap material
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