Customer reviews of SLID’UP by Mantion

The additional door kit is not the same as the door kit provided with the rail.

Incomplete products, and you have to pay to return them…

I hope that the new power supplies for the roller shutters will last more than 3 years, because out of the 5 I installed, I have already changed 4 at 88€ each.

good product but the delivery by GLS was not respected, not delivered at home as planned, customer service does not bother to call back when we report the non-compliance of its delivery service

My order (#30750) has not been completed; I am missing a 47-inch kit for two doors. I need the missing kit, as I mentioned in my email, because I urgently need to finish the project. I am still waiting for a resolution. I look forward to hearing from you. Thank you.

Unconvincing system. Expensive for what it is.

UPS delivered the item to a different address. I complained about this to UPS, but have not received any feedback to this day.

Delivery was not complete. Unfortunately, the floor guide for the sliding door was not included.

Very very simple equipment for 80 euros, I expected something more sophisticated

The plastic sliding systems for lower furniture doors up to 9 kg slide poorly. The doors tend to get stuck.

The small order screws (Reinforced wall mounting bracket for SLID'UP) being unpackaged in the package, "free electrons", were lost during transport (twice in a row)! Too bad because the material is of good quality!

Very good

when asked if i was satisfied with my shopping experience, i would reply "yes and no". the yes's are that the product delivered was correct and arrived quickly. The no's are that the packaging was done poorly in that the bristles were crushed to the point that at first i thought the product was unusable. it appears that someone just wrapped the 18-foot length around their hand and stuffed it in the bag and then into the envelope. i spent many hours straightening out the bristles and had to fabricate a jig on my worktable to "fix" them. i basically had to press them out to be straight which took several days because i had to do it in 6 foot sections, and i had to leave them in the jig overnight. i was surprised at how limp the bristles were. i expected them to be stiffer. they did end up working ok for my application, but i will not use them again. i have a recurring requirement for a brush seal to be used on retractable screen doors where the seal clearance is greater than 5/8 of an inch. your product is perfect in that the spine is 3/16" wide and the brush length is 1 inch. if you manufactured the same product with a much stiffer bristle, and ideally to 1-1/8" and it were black, you would have a very marketable product that would be useful to installers of these types of large retractable screen systems. it would not necessarily need to have adhesive backing as the 3/16" spine can be pressed into the slot of some retractable screen systems, notably, the phantom brand retractable screen system. for now, i will keep searching for a supplier for my application.

I sent an email for an exchange for a higher range but no news

Hello, Not very satisfied with 2 sleeves I can't screw the small screws. Regards

The gap between the doors is too large, looks quite silly, the further door needs to be milled, then the upper guide is really unusable due to zero tolerance, 1 mm difference and it rubs, better to build something yourself and use a profile for example

I didn't think the attachments were plastic.

The product does not suit what I want to do. I would like to return it to get a more suitable product from your range. Best regards

I had an awful experience. The customer service manager should be replaced. He is rude and mean. This is no behavior to have in any position. A piece broke up assembly and he denied replacing it and I had to fight with him to have it done. This is ridiculous behavior. His attitude towards others is really bad and your company should really really ashamed of his interactions with costumers. He made me hate ever giving your company my business. At one point I wished I had never bought the sliding door hardware at all. That’s not what customer service managers are for usually. Usually they are able to keep the situation calm instead of saying ignorant things to upset the customer. He really needs to grow up and not act like a child when responding to customer emails. My first email response to him told Him he should have had a coffee before he responded to emails in the morning because it was so poorly done. It attacked me for a late purgatory delivery. This whole experience has lost any future business I may have ever given you. Not that the piece is replaced my dole works amazingly and I love the hardware. To bad I have nothing but negativity left for your company. Good product. Really shitty staff that needs to obviously be retrained and taught how to appropriately handle their workload. You would think at such a high price point your employees would have to knowledge on have to deal with defects appropriately. You guys are by far the cheapest out there. I really did honestly expect more from your company.

a delivery error because I received 6 rail supports out of the 7 normally present... I hope this will be enough to hold my door ...

Still haven't received my order from June 30, 2025. GLS notified me of delays twice with rescheduled delivery dates...

Very disappointed I buy directly from the manufacturer, to avoid enriching Leroy Merlin. But unfortunately, I encountered a problem between the size of my carts and the rail, I bought these elements separately in a kit.
I made a mistake in my order, of course, but I left a comment for your staff at the time of the order asking if, following my choice of different products, I would not encounter any issues, but I don't feel like anyone from your side read it, as a result, I managed, spent more time, but thanks to ingenuity I found the solution but not thanks to you.
So really not great your customer service, which does not read comments during orders, I wonder what the point is of writing comments.

Delivery has not yet arrived.

Where is my order

Starting up and programming with the manual is very complicated to understand, I haven't managed to do my programming yet.

The quality of a supplier also depends on the carrier chosen for deliveries. In my case via DPD after a week and three exhausting calls (correct address) waiting for my package, on the third visit, the delivery person simply told me that he did not have it!!!

8 days after the order still not received

Review the plan, too many problems
Material needs to be reviewed, the locking screw is too long and does not allow for precise adjustment, the guide with the rollers is too long which results in a bent door that is not even parallel

My rail came in BENT from USPS in the cardboard tube and want a refund!!! How can I get my refund???

I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.

The rail arrived bent at the end over 20 cm.
The only unprotected part

The product seems good but the delivery process needs serious review. First of all, the site never indicates whether the order is processed and/or shipped. We do not receive any email or SMS to inform us of the departure of the package. It is through the carrier that we are informed that the package will be delivered. The website seems recent but clearly 'not dry' and not free of bugs in the order tracking system. Furthermore, the rails arrive in tubes but not well enough packaged and therefore upon arrival one tube is empty, one rail and some brackets are missing. The people at customer service are charming, but overwhelmed and unable to help with a failing IT system.

It's okay!

the package arrived on time but if you want to call for information about the products, the number you ask for is no longer in service, I won't even mention the warranty in case of failure. I do not recommend this site!!!!

The slide system 110 is simply weak. It does not provide any level adjustment after hanging the door, the bottom guide, while maintaining the dimensional tolerances given in the instructions in the lower range, does not allow the door to be removed.

I placed my order on June 22, 2020 and iit is now July 10 and I still have no idea when I will receive my complete order. I ordered the SLID'UP 110 - Sliding closet door hardware kit - 106" - for 3 doors. On June 30, I received two tracks with no hardware. I called the customer service line on different occasions to let them know about my order, and never received a call back. I also emailed them and it took four days for someone to respond. I was told the order would be filled but I was not given a date as to when to expect the hardware. I buil some custom closet doors that this product seemed like the perfect solution for. However, I have now begun looking for alternatives since I have no idea when or if I will receive the hardware. I have no idea what the problem is but choosing their product has made things really difficult for completing this job. Fortunately my client is someone familiar with my work otherwise this could have been a disastrous experience.

I liked that the system is customizable. The top track seems to hide very nicely. However, my order was missing parts and I found the instructions hard to follow with minimal words to explain what to do. The little clips on the side to keep the door in the track are very short and the door comes off the track easily. The soft close made it very hard to open so my kids couldn’t even open the door. I was expecting a lot more for paying more then double what you would pay from the big box stores

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

Hello
Very disappointed with my first order from this supplier.
Stop mechanism broken in the package. The packaging of the package being compliant, I suspect the sender of having placed a defective part in the package. Best regards, Christian

The aluminum rails are not protected, no packaging, they are scratched and scuffed all over, too bad given the price of the kit for 2 pieces of aluminum, 3 plastic pieces and a few screws!