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I
Rating: 4 out of 5
Order compliant. Quality material. Only the instructions lack clarity.
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
On time. Well packaged. Conforms to the description.
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E
Rating: 4 out of 5
Very good product. The only small complaint: The installation instructions could be a bit more detailed.
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F
Rating: 4 out of 5
From the order to delivery, pleasantly timely. Very convinced by the quality. Communication very good. If someone is looking for something in this direction, I can only recommend this company.
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G
Rating: 3 out of 5
I do not like this closing system. I prefer the one with the shock absorber spring.
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Response from SLID’UP by Mantion
Hello Sir,
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
C
Rating: 4 out of 5
Delivery on time and without problems, satisfactory packaging. Quality material in accordance with the online documentation. 4 stars because a bit expensive in stainless steel.
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B
Rating: 2 out of 5
The additional door kit is not the same as the door kit provided with the rail.
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Response from SLID’UP by Mantion
Hello Sir,
We are sorry to learn that the kit for the additional door does not match the door kits ordered at the same time.
We are doing everything we can to analyze the situation and provide you with a response as soon as possible.
Best regards
Dominique / SLID'UP Customer Service
We are sorry to learn that the kit for the additional door does not match the door kits ordered at the same time.
We are doing everything we can to analyze the situation and provide you with a response as soon as possible.
Best regards
Dominique / SLID'UP Customer Service
H
Rating: 4 out of 5
everything arrived on time, the parts look good, but are not yet assembled
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E
Rating: 4 out of 5
Good product Express delivery
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A
Rating: 3 out of 5
Unfortunately, I did not receive the fixings I ordered, otherwise the product is compliant for the rest.
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Response from SLID’UP by Mantion
Hello Sir,
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
G
Rating: 4 out of 5
ultra fast order reception assembly with good instructions, but a small problem because the sleeves of the arms did not fit into the holes of the arm due to the paint, it was necessary to re-drill the arm to remove the paint
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L
Rating: 4 out of 5
Very fast delivery
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C
Rating: 3 out of 5
The roller shutter motor I received was difficult to adjust for the limit settings, I had to call the brand's technical service and that is not normal because it increases the installation time
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B
Rating: 2 out of 5
Incomplete products, and you have to pay to return them…
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Response from SLID’UP by Mantion
Hello Madam,
We are sorry to learn that the products received are incomplete.
We have a stock of spare parts and can send you the missing elements by postal mail.
In order for us to proceed, please confirm the missing elements.
We remain at your disposal for any further information.
Best regards,
Dominique
We are sorry to learn that the products received are incomplete.
We have a stock of spare parts and can send you the missing elements by postal mail.
In order for us to proceed, please confirm the missing elements.
We remain at your disposal for any further information.
Best regards,
Dominique
M
Rating: 3 out of 5
Not really satisfied with the product
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P
Rating: 2 out of 5
I hope that the new power supplies for the roller shutters will last more than 3 years, because out of the 5 I installed, I have already changed 4 at 88€ each.
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P
Rating: 4 out of 5
Product conforms but is a bit damaged (grinder mark)
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M
Rating: 4 out of 5
Perfect reception
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K
Rating: 3 out of 5
The shipping via DEL was a disaster, registration of the shipment 22.6 delivered 25.6.26
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R
Rating: 2 out of 5
good product but the delivery by GLS was not respected, not delivered at home as planned, customer service does not bother to call back when we report the non-compliance of its delivery service
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for sharing your feedback. We are pleased to see that the product meets your expectations.
However, we sincerely regret the difficulties encountered during the delivery with GLS.
As soon as we received your complaint, our customer service responded to you the same day and took your report regarding the carrier's service into account.
We understand your disappointment regarding the failure to deliver to your home and we systematically forward this type of feedback to our partner to help improve the quality of their services.
We apologize for this delivery experience and thank you for your understanding.
Best regards
Dominique / SLID'UP Customer Service
Thank you for sharing your feedback. We are pleased to see that the product meets your expectations.
However, we sincerely regret the difficulties encountered during the delivery with GLS.
As soon as we received your complaint, our customer service responded to you the same day and took your report regarding the carrier's service into account.
We understand your disappointment regarding the failure to deliver to your home and we systematically forward this type of feedback to our partner to help improve the quality of their services.
We apologize for this delivery experience and thank you for your understanding.
Best regards
Dominique / SLID'UP Customer Service
C
Rating: 4 out of 5
Random delivery!
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E
Rating: 4 out of 5
very good, lack of commercial offer
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G
Rating: 4 out of 5
So far so good Unfortunately no lateral drilling
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F
Rating: 4 out of 5
Product corresponding to the request. Delivery in one week.
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C
Rating: 2 out of 5
My order (#30750) has not been completed; I am missing a 47-inch kit for two doors. I need the missing kit, as I mentioned in my email, because I urgently need to finish the project. I am still waiting for a resolution. I look forward to hearing from you. Thank you.
R
Rating: 4 out of 5
The processing was great, the transport damage is still under clarification, let's see?!??!
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C
Rating: 2 out of 5
Unconvincing system. Expensive for what it is.
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Response from SLID’UP by Mantion
Hello,
Thank you for your feedback. We are sorry that the product did not fully meet your expectations.
However, we would like to clarify that this product is designed with quality materials and is known for its reliability.
If you have any questions about its use or operation, our customer service is available to assist you.
Best regards
Dominique / SLID'UP Customer Service
Thank you for your feedback. We are sorry that the product did not fully meet your expectations.
However, we would like to clarify that this product is designed with quality materials and is known for its reliability.
If you have any questions about its use or operation, our customer service is available to assist you.
Best regards
Dominique / SLID'UP Customer Service
U
Rating: 2 out of 5
UPS delivered the item to a different address. I complained about this to UPS, but have not received any feedback to this day.
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J
Rating: 4 out of 5
The delivery is made in two shipments. However, I am satisfied.
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M
Rating: 3 out of 5
fast delivery,easy installation,but the remote control does not work more than 1 meter,quite disappointing.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
C
Rating: 4 out of 5
Thank you very much, everything went super. The only downside is the delivery with GLS, bad experience, this time it went well.
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L
Rating: 4 out of 5
Technically nothing to say, very good material and simple assembly instructions. 1 star less because the color of the posts and the upper rail were pinkish white, not white. The lower rail was indeed white. I gave it a spray paint to uniformize everything.
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B
Rating: 4 out of 5
The website is a bit confusing to find the options
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M
Rating: 2 out of 5
Delivery was not complete. Unfortunately, the floor guide for the sliding door was not included.
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R
Rating: 2 out of 5
Very very simple equipment for 80 euros, I expected something more sophisticated
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
We are sorry to learn that the product did not meet your expectations.
We strive to offer products that provide the best value for money and take your comments into consideration.
We remain at your disposal for any further requests.
Best regards
Dominique / SLID'UP Customer Service
Thank you for your feedback.
We are sorry to learn that the product did not meet your expectations.
We strive to offer products that provide the best value for money and take your comments into consideration.
We remain at your disposal for any further requests.
Best regards
Dominique / SLID'UP Customer Service
L
Rating: 2 out of 5
The plastic sliding systems for lower furniture doors up to 9 kg slide poorly. The doors tend to get stuck.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for sharing your feedback.
We are sorry that the sliding does not meet your satisfaction. This type of problem is generally related to an adjustment or an installation that requires tweaking.
Please feel free to send us some photos or a video. We can then help you find a solution.
Best regards
Dominique / Customer Service SLID'UP
Thank you for sharing your feedback.
We are sorry that the sliding does not meet your satisfaction. This type of problem is generally related to an adjustment or an installation that requires tweaking.
Please feel free to send us some photos or a video. We can then help you find a solution.
Best regards
Dominique / Customer Service SLID'UP
F
Rating: 4 out of 5
Overall impression is okay, some technical understanding and skill are a prerequisite for success
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A
Rating: 2 out of 5
The small order screws (Reinforced wall mounting bracket for SLID'UP) being unpackaged in the package, "free electrons", were lost during transport (twice in a row)! Too bad because the material is of good quality!
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Response from SLID’UP by Mantion
Hello Madam,
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
The missing parts have since been shipped.
We apologize for this inconvenience and remain at your disposal for any further information.
Best regards
Dominique / SLID'UP Customer Service
We are sorry that your order was delivered incomplete due to an incident that occurred during transport.
The missing parts have since been shipped.
We apologize for this inconvenience and remain at your disposal for any further information.
Best regards
Dominique / SLID'UP Customer Service
D
Rating: 4 out of 5
Satisfied with the engine, well done, a bit fragile in the electronics, satisfied with the technicians, provides good information and the repair, thank you
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J
Rating: 2 out of 5
Very good
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