Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 302 published reviews

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Order received quickly as expected, I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2022
Much more explanatory video
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/07/2022
I found my way super well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
This is the third time I order and I am always satisfied even though I haven't installed the last rail ordered yet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Great solid product!
Would have appreciated more instructions on how to hang the door
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/07/2022
The order was processed faster than predicted, so I have no reason to complain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2022
Order arrived on time
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Clear navigation, I found exactly what I was looking for. Perfect for me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2022
Hello very good product.
Always happy with my purchases.
The only big issue is the delivery by DPD, incompetent people.
I will go to another site if there is another delivery service.
Too bad for your products, I will buy elsewhere.
Regards, David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Correct but nothing more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
The site is very good..very clear...the installation video is very explicit
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/07/2022
Products arrived well packaged and quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Easy enough to navigate with enough information available to plan a project
Response from SLID’UP by Mantion
Thank you for your feedback James! SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Website was a bit confusing but I found what I needed. More clear install requirements would’ve been better.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
It was good. Responsive, could’ve up sold me on with the weatherstripping option.
Response from SLID’UP by Mantion
Thank you for your feedback Heather! SLID'UP Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2022
I placed my order on June 22, 2020 and iit is now July 10 and I still have no idea when I will receive my complete order. I ordered the SLID'UP 110 - Sliding closet door hardware kit - 106" - for 3 doors. On June 30, I received two tracks with no hardware. I called the customer service line on different occasions to let them know about my order, and never received a call back. I also emailed them and it took four days for someone to respond. I was told the order would be filled but I was not given a date as to when to expect the hardware. I buil some custom closet doors that this product seemed like the perfect solution for. However, I have now begun looking for alternatives since I have no idea when or if I will receive the hardware. I have no idea what the problem is but choosing their product has made things really difficult for completing this job. Fortunately my client is someone familiar with my work otherwise this could have been a disastrous experience.
Response from SLID’UP by Mantion
Hello Allen, I am very sorry about your bad experience. We work to provide the best customer experience possible. I am sorry that you had some troubles to contact our customer service and that we did not provide the tracking information for the second shipment. This is not in our habits. I can see that you received the second shipment on July 11th. I hope you are now able to finish your project. Please accept our sincere apologies. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
complete and easy to use site.
The prices are interesting.
I did not give 5 stars because I did not contact them and cannot say anything about customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
My order arrived well and it was as described, I couldn't find exactly what I was looking for but it's not a big deal.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/06/2022
Yes 34
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2022
Regarding Volet habitat - service and product very good; however, they impose DPD home delivery and this provider strictly does not care about end customers: 2 orders, 2 'delivery refusals'. The process is as follows, they inform you that they will deliver on a certain day, in the evening an email to inform you that they did not have time to deliver; you go to the site to select a new day, same thing but this time the package was dropped off at a relay point without even specifying where they left it: it's up to you to figure out where the parcel relay is. This is a clear non-respect of the contract proposed, however, they collect the funds without any problem! So if you are in the countryside, expect to have 'delivery issues' from DPD
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 08/06/2022
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Relatively easy to navigate.
Response from SLID’UP by Mantion
Thank you for your feedback Robert! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2022
Simple and quick response
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Good, easy to order
Response from SLID’UP by Mantion
Thank you for your feeback John! SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2022
Not easy to get the product returned
Response from SLID’UP by Mantion
Thank you for your feedback Qinghua. You just need to send back the product with the RMA given by our customer service. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Quality is very good, but the simplistic picture type installation instructions are not adequate. They should be accompanied by written instructions, such as for the door stop item that must be installed as the very first thing before attaching to the door header. I have installed the doors and they are working well, minus the door stops.
Response from SLID’UP by Mantion
Thank you for your feedback Duwayne. SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 31/05/2022
everything fits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
Nothing extraordinary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
Products not yet installed
But very fast delivery and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
Fast and complete delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2022
I had already ordered a sliding system for an exterior door on this site that works perfectly, however I am a bit disappointed with the system ordered this time, difficult to adjust and the sliding is stiff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2022
Fast delivery
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 16/05/2022
Okay. It is advertised with expandability, but can only deliver packaged assortments…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
Modification necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2022
It’s a good product and good price.
Response from SLID’UP by Mantion
Thank you for your feedback Tom! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
Good quality products, be careful with your packaging rail damaged during transport and according to the delivery person the package was too heavy for these little arms, I do not know your negotiation criteria with your carrier.
Otherwise nothing else to say.
Best regards
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/04/2022
Everything OK 👌
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