Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 302 published reviews

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2021
Paid $9.99 for 2 day shipping and received item 5 days
Response from SLID’UP by Mantion
Thank you for your feedback Robert. I am sorry about your disappointment. The delivery time is always expressed in business days, weekends don't count. I see that your package has been picked up by our carrier on Thursday, October 21st and that you received it on Monday, October 25th. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
Fast delivery, well packaged, corresponding to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
Was somewhat difficult navigating the website looking for parts, delivery time was good but the tracking code link did not work.
Response from SLID’UP by Mantion
Thank you for your feedback Duane! I am sorry for these inconveniences. Next time, do not hesitate to call us, we can help you find the best products for your project and we can also help you about the tracking number. SLID'UP Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2021
My order arrived damaged and when I called in to report the damage, the response was just, “you’ll take my experience into consideration” but no help to resolve my damaged item. They just brushed me off with no help or support at all. I won’t order from them again.
Response from SLID’UP by Mantion
Thank you for your feedback Tan! I am very sorry, this is not in our habits to leave our customers without any help or solution. I will ask my colleague from customer service to call you and to ship you another valance tomorrow. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
Hello, nothing to complain about, very serious, good product, maybe a bit expensive but effective, a bit complicated for assembly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Delivery on time, very okay driver, parcel in very good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
good but shipping delays too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
delivery time could be improved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2021
A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2021
A quick order, however, a delivery service to be urgently reviewed: rude driver and terrible service: waiting an additional week because the driver doesn't even get out of his truck and dares to claim that he rang and didn't see the caretaker (even though the sign is ultra visible on the wall). Customer service rescheduled for Friday. Friday no delivery. After a second reminder, nothing had been done or rescheduled, delivery planned for Monday. Monday nothing. Third reminder to learn that delivery would be Tuesday. Tuesday nothing. Delivery Wednesday afternoon. A shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
With everything I bought, I only have two rail stops. In principle, unless having a self-locking assembly, you need 4 double rail stops. So I suggest that the site be intuitive based on the purchases made. But otherwise, the site is great, I manage to buy specific products that are not found in DIY stores of distribution.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
compliant with expectations and very short delivery time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
The package opened during transport and some parts escaped. They were, fortunately, just scattered in the delivery vehicle.
My opinion is that the quality of your services deserves to be improved in this aspect of package preparation and transport (a subject on which the carrier also has responsibility).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
order placed on 10.10.20 shipped on 16.10.20 still not received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
An easy ordering method
a delivery earlier than expected
Everything went very well.
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Good site, the order process went smoothly. Small downside, no order tracking. I learned about the delivery on the same day, it's complicated to have to organize.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2021
DELIVERY SERVICE IS TERRIBLE. I had paid for home delivery, but the delivery person refused to deliver to me inventing various ridiculous excuses. I had to go pick up my package at a relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
The chosen product matches what I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
Fast delivery nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Easy to use site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2021
Navigation is very easy, product explanations are clear.
Be careful with the packaging, the motor is not sufficiently held by the holes in the cardboard.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 01/10/2021
Well-structured shop. Unfortunately not reachable by phone. However, very quick response to email.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/10/2021
Clear with all the info
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
Clear and unambiguous site, delivery within the deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
No problems. Site was easy to navigate.
Response from SLID’UP by Mantion
Thank you very much for your feedback Dan! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
Well before assembly, product compliant with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Arrives on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
compliant products but long delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Very good quality product.
Response from SLID’UP by Mantion
Thank you for your feedback Steven! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
The site works well and is easy to use. The products are well documented and the order is easy to place.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
good product, well packaged
mediocre delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2021
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
Small delivery error but resolved in one email and a follow-up call was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Clear explanation
Fast delivery corresponds to the announced deadline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
When fixing the wheels on the panel they no longer slide in the pressure direction with the springs. As a good handyman, I put a thin sheet between the two to relieve the pressure, that solved the problem. I did not have this problem on a first delivery over a year ago.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2021
not always easy to find for a handyman
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