Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 302 published reviews
5 7 910 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Error on part of the delivery, requested exchange by email, no response from them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Very good visibility on the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
GOOD RECEPTION
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Very precise website. Very fast delivery. Product packaging waterproof and properly protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
My adapter kit order was not compliant. I was sent the wrong profile. I'm still waiting for a response from customer service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
Received after 6 days, the deadline was 72 hours max otherwise all ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
It's good but see my comments on the ordered product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
products are perfect and received impeccably but long delay not yet assembled given the current beauty
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2021
nothing to say about the content of the order. but the delivery is a very big problem.
5 days MORE than expected and the best part: delivered to a cinema 15 km away.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 12/09/2021
Everything is good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
This kind of small package could very well be sent by mail that would put it in the mailbox rather than moving a carrier that requires presence for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
Speed... meets my expectations... well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
Very good site, quality products. But for my part, I had a not very friendly delivery person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
customer service by phone very good. Fast delivery. But... technical documentation imprecise and hard to find: there should be a separate library of documents.
The shock absorber product does not mount without forcing, hence my request for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
Fast delivery and compliant with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
-
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2021
Delivery service ok, the product is average...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
a plastic piece was missing to adjust the height of the wheels, the rest was very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Corresponds perfectly to what I am looking for, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
I found I had to dig for parts related to the track I have a little harder than I expected.
Response from SLID’UP by Mantion
Thank you for your feedback! I am sorry about that. We worked on it and should publish a new version of our website very soon. It should be easier to find products. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Order received in a short time, perfect packaging ...
However, one rail arrived 'dented'. After sending emails and photos, no response. Too bad.
Despite this, the quality is up to par on the rest of my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Although not yet assembled, the system seems satisfactory and can only work as it is technically very simple.
Two remarks however: 2 goals were provided knowing that there are 2 doors (double rail). Shouldn't there be 4 goals in total?
The lower guiding system (plastic brackets) seems very fragile to me.
I would like to be called back regarding the goals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
Good product with easy assembly.
Too bad the carrier DPD did not live up to your product. (Appointment not kept 3 times. Last delivery outside of schedule!! Messy truck and damaged package without any damage... fortunately!)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Nothing to blame the site itself but the delivery is a real disaster. I was supposed to be notified in advance, I wasn't and the DPD delivery person 'threw' the 20 kg package over my two-meter high gate! I let you imagine the shock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
ZERO delivery!!
Item lost by GLS with no way to change the delivery method.
Unreachable shipping...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2021
quick order processing, as well as reception (near Paris). good quality product, quick and simple assembly. all supplied materials are compliant. I have two concerns. Some time after my purchase, a 20% discount was offered on the site, this kind of thing annoys me so much!! and the second point is that it is clearly stated that the carrier will contact us to set a delivery date and that is false. the day before at 11 PM I received a message saying that delivery would be tomorrow morning (great, that gives me the night to organize) and the delivery took place at 7:30 AM. and the delivery person was not friendly. otherwise, the product itself is perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
High transport cost
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Very explicit site that mentions all the installation possibilities and, at the same time, the accessories suitable for each situation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
Good company -quick service. The shipper lost or didn't have my phone number so it took a while to get the product. Slid'up followed up and got them moving. Good customer follow up.
Response from SLID’UP by Mantion
Thank you for your feedback James! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
Good company - quick service.
Response from SLID’UP by Mantion
Thank you for your feedback James! SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Site is good
Response from SLID’UP by Mantion
Thank you for your feedback Ric! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Very explicit site that mentions all the installation possibilities and, at the same time, the accessories suitable for each situation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
The products are top-notch. The delivery was very delayed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
Very good.
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