The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
The products offered are of very good quality, well thought out.
However, it's not easy to place your order to assemble between the different elements of 60kg, 200kg the fixing brackets, the rails, etc. but also fast shipping.
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Alexandre N.
Rating: 4 out of 5
following a purchase from 16/05/2025
good
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Bruce H.
Rating: 4 out of 5
following a purchase from 12/05/2025
Arrived on time in exactly as ordered.
Response from SLID’UP by Mantion
Thank you fror your feedback! SLID'UP Team
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Fabien C.
Rating: 4 out of 5
following a purchase from 21/05/2025
As described and effective
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Nicusor I.
Rating: 4 out of 5
following a purchase from 15/05/2025
Hello,
I bought the kit to motorize my roller shutters
Very good product for the price quality ratio.
Easy to install.
In my package, 2 screws for fixing are missing.
Easy adjustment of the up and down
In summary, very happy with the pro
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Franck G.
Rating: 4 out of 5
following a purchase from 12/05/2025
Fast delivery and no surprises. Product conforms. Very well designed site
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Daniel G.
Rating: 3 out of 5
following a purchase from 08/05/2025
Good site
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Fabienne K.
Rating: 4 out of 5
following a purchase from 04/05/2025
No particular issues. The diagrams with dimensions allow for good verification of sizes.
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Paweł N.
Rating: 4 out of 5
-
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Christian B.
Rating: 4 out of 5
following a purchase from 24/04/2025
way too expensive
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José Daniel P.
Rating: 4 out of 5
following a purchase from 06/05/2025
Just a shame about the order tracking, no shipping information or anything.
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Ralf B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Everything went well. Delivery was problem-free and relatively timely
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Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Not mounted yet, but it's solid.
Personally, I'm replacing the 4 brackets of the 2 shutter stops (which I can't fix on the PVC window) with a square tube drilled on demand.
It's a pity there isn't a shorter version for pairs of shutters less than 500mm.
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/04/2025
Compliant
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Jacques C.
Rating: 4 out of 5
following a purchase from 15/04/2025
Small hiccup with the provided Allen key, not the right one! and the control button, very poor quality, too bad the product is TOP.
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Olivier L.
Rating: 4 out of 5
following a purchase from 16/04/2025
No problem, product and delivery date as expected. Delivery issue, the box was torn, and missing parts. Since I wasn't the one who received the package, I didn't make a fuss and managed, but if you need additional parts (fixing bracket), I advise you to order them separately as they are not packaged, just 'placed' in the box without any protection.
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Emmanuel J.
Rating: 3 out of 5
following a purchase from 28/04/2025
Perfect material, great packaging, shipping time was perfect BUT unfortunately, the choice of DLS carrier... a mistake! I let you read the comment I left them via TrustPilot. Rated 1 out of 5 stars, 1 star is way too much! Delivery notice received by email the day before... so far so good. I block myself at home on the day and by late morning I see that my package is delivered! But I have nothing! No one, no call even though I had specified to call upon delivery by leaving my number! My site is blocked. The support tells me they are launching a search but that's it!!! Impossible to reach the delivery person. Of course, no sound, no image, I fall into oblivion! By miracle, the person who received it in my place managed to find my number and call me. In the end, I went to pick up my material, 1 hour drive for a delivery I paid for!!! Hats off to the incompetent DLS!
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Thierry D.
Rating: 3 out of 5
following a purchase from 30/04/2025
great site and product, never disappointed, very efficient customer service but on the other hand, the delivery by DPD transport needs to be seriously reviewed, very delayed delivery, message next to the damaged product plate, in short, I decided to no longer order with these carriers
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Jacques H.
Rating: 4 out of 5
following a purchase from 25/04/2025
Perfect except for the delivery issue with Geodis
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Bernd E.
Rating: 3 out of 5
following a purchase from 18/01/2025
Fast delivery
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Andrei Z.
Rating: 4 out of 5
following a purchase from 18/04/2025
Delivery was fast.
Response from SLID’UP by Mantion
Thank you for your feedback ! SLID'UP Team
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Jan-Erik V.
Rating: 4 out of 5
following a purchase from 21/04/2025
Well done, sometimes the products are difficult to find.
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Connor Y.
Rating: 3 out of 5
following a purchase from 14/04/2025
Second time using the product. The instructions could definitely be better.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Michał J.
Rating: 4 out of 5
-
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Eric H.
Rating: 3 out of 5
following a purchase from 28/04/2024
No comment.
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Falk S.
Rating: 4 out of 5
following a purchase from 01/02/2025
Material corresponds to the description and quality.
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Tim W.
Rating: 3 out of 5
following a purchase from 06/02/2025
Disappointed, I threw half of it in the trash. Very, very poor adhesive properties. Not recommended....
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Response from SLID’UP by Mantion
Dear reviewer, thank you very much for your feedback. We are sorry to hear that our products did not meet your expectations and that you are dissatisfied with the adhesive properties. Your expression of disappointment is very important to us, as we are always striving to improve our quality. We appreciate your feedback and hope that we can convince you of our products in the future. Please contact us directly for a free exchange! Best regards, your slidup.de team.
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Andre R.
Rating: 3 out of 5
following a purchase from 19/01/2025
Could be better
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Response from SLID’UP by Mantion
Hello and thank you for your feedback! We are sorry to hear that your experience did not quite meet your expectations. We appreciate your comments and welcome specific suggestions to further improve our products. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Best regards, your slidup.de team.
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Norbert P.
Rating: 4 out of 5
following a purchase from 12/01/2025
The rollers do not all run equally well.
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Martin K.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fits
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Angela M.
Rating: 4 out of 5
following a purchase from 05/01/2025
Rail is stable, everything is okay
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Sascha M.
Rating: 4 out of 5
following a purchase from 11/01/2025
Super product.
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Richard V.
Rating: 4 out of 5
following a purchase from 28/03/2025
Great advice in terms of what products best for my application from customer service. Products arrived within 1 week (to Ontario). Products as described. Only suggestion is to improve the instructions. They are not clear and pictures are too small to be interpreted.
Response from SLID’UP by Mantion
Hello! Thank you for your thoughtful review. We're thrilled to hear that our customer service provided you with great advice and that your products arrived promptly. We genuinely appreciate your feedback regarding the instructions, and we'll take it into consideration as we strive to improve our customer experience. Your input is invaluable to us! Best regards, Slid'up Team
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David C.
Rating: 4 out of 5
following a purchase from 21/03/2025
I have not yet installed as it is for a seasonal residence. It arrived in a few days and in good condition.The assembly is good quality and I am looking forward to installing.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Stéphane B.
Rating: 4 out of 5
following a purchase from 31/03/2025
Fast shipping. An error in the product dimensions compared to what is stated in the item description (10 cms and not 11 cms). A plastic part is also missing from one of the bags.
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Joel C.
Rating: 4 out of 5
following a purchase from 26/03/2025
Nothing to say about the product, everything is okay. However, change the carrier: DPD asked me twice to reschedule the delivery! Unfortunately, this is not the first time this has happened. Finally, the delivery person didn't even wait for me to arrive at the gate, he left the package behind and I weigh my words, 'he literally ran away'. Best regards.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to share your experience. We are glad to hear that you are satisfied with the product. However, we are sorry for the delivery person's behavior. We will forward your feedback to our DPD sales manager so that action can be taken with the delivery agency and the driver. Have a nice day Best regards, Dominique / The slidup.fr team
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François C.
Rating: 3 out of 5
following a purchase from 23/03/2025
The products are good but their presentations, associated explanations, and user manuals sometimes lack clarity. I may be a bit deficient, I don't know, for example when it comes to representing something in space, but having only small diagrams without captions is quite little. I have accumulated several assembly errors and even purchase errors. I had to redo several times for an interior door rail and now I have useless components left on my hands.
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Remi R.
Rating: 4 out of 5
following a purchase from 20/03/2025
Well-designed site
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Georges S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Relatively clear
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