The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Thank you for your feedback Kimberly! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
The kit was easy to install and delivered quickly, as promised.
Response from SLID’UP by Mantion
Thank you for your feedback John! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
J’ai acheté, ici au Québec, d’un compagnie situé au Québec, mon expérience aurait été meilleur si j’avais eu le choix de la langue !
Response from SLID’UP by Mantion
Merci pour votre retour Réal ! Nos équipes parlent français mais aussi anglais. L'équipe SLID'UP.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
Shipping was fast - set up was easy
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Frederic D.
Rating: 4 out of 5
following a purchase from 28/05/2024
no particular problems
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Paul L.
Rating: 4 out of 5
following a purchase from 06/06/2024
Very good I recommend.
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Emmanuelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
A bit of time to understand where to find the different necessary components for a novice
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Jean L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Very well, order received very quickly
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Jean Paul G.
Rating: 4 out of 5
following a purchase from 14/05/2024
Well received within the deadlines.
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Bruno L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Simple search on the site, correct delivery time
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Guillaume G.
Rating: 2 out of 5
following a purchase from 02/05/2024
I am disappointed with the received package because it was delivered while I was not there, left on my terrace. And this despite my recommendations to the delivery service. Moreover, the package was open and the rail guide and a piece to hold the door are missing.
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Response from SLID’UP by Mantion
Hello Sir, We are sorry that the package was not delivered to you in person. We have informed the delivery agency. Regarding the missing parts, we have taken the necessary steps to send them (see our information message of May 16). Best regards Dominique / SLID'UP Customer Service
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Eric E.
Rating: 4 out of 5
following a purchase from 03/05/2024
Good products
But impossible to mount on my too large shutters
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Lionel B.
Rating: 3 out of 5
following a purchase from 30/04/2024
My order is incomplete and no news from customer service after sending an email and making a phone call..
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Response from SLID’UP by Mantion
Hello, We are sorry for the delay in processing your complaint. The necessary will be done today. Best regards Dominique / SLID'UP Customer Service
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Albert F.
Rating: 4 out of 5
following a purchase from 29/04/2024
GOOD PRODUCT BUT AS USUAL THE INSTRUCTIONS ARE NOT PRECISE ENOUGH YOU HAVE TO PUT THE TOP THEN THE BOTTOM AND NOT THE OTHER WAY AROUND ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2024
Fairly quick shipping but a bit beyond the initially indicated deadline. Good packaging and compliant products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2024
top
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2024
Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2024
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
Just a small programming problem. Should I press all four buttons on the remote at the same time or two by two one after the other?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2024
Order Delivery and after-sales service top
Average quality material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
Clear and precise site, easy ordering, but high prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2024
There is no problem with the site, delivery, transport, or delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2024
Site fairly well designed, easy to find what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Everything is fine, just a small disappointment about the content.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2024
The site is good. However, complicated to exchange or return a product. No information. Still waiting for a response to exchange my product.
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Response from SLID’UP by Mantion
Hello, We indeed received your retraction request on 01/04/2024. A response with an attached file was sent to you on 02/04/2024. The file contains instructions for returning the package. We invite you to check your emails and spam (our email address is: [email protected] and the subject of the email is: RE: [SLID'UP by Mantion] Message from a customer) Please do not hesitate to get back to us if you have not received it so that we can resend it to you. Best regards, Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
Our order was delivered one day late compared to the scheduled date but it did not affect us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
Order and delivery went very well. Not yet installed the mechanisms to judge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2024
It was good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2024
Damaged package, no impact on the contents
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2024
Fast delivery, order conforms to our expectations
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/02/2024
Fast and good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2024
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2024
Order received damaged replaced immediately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2024
Good but very expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2024
Identical to the order. Fast delivery... Impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2024
Quality of the order not quite compliant with the descriptions of the ordered product, however, ordering on the site and fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2024
Correct navigation
Your advisor tells me it is forbidden to deliver to your relay point because the package is too large, and the delivery person dropped it directly at the relay point
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Response from SLID’UP by Mantion
Hello, Our carrier GLS imposes a maximum package length of 1.20m for delivery to relay points. However, drivers have the option to drop off larger packages in case the recipient is absent. Best regards Dominique / The SLID'UP Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
The site is very easy to use, I easily found the product items I needed.
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