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I
Rating: 4 out of 5
Order compliant. Quality material. Only the instructions lack clarity.
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Customer reviews of SLID’UP by Mantion
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
Summary of reviews
The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
On time. Well packaged. Conforms to the description.
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E
Rating: 4 out of 5
Very good product. The only small complaint: The installation instructions could be a bit more detailed.
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F
Rating: 4 out of 5
From the order to delivery, pleasantly timely. Very convinced by the quality. Communication very good. If someone is looking for something in this direction, I can only recommend this company.
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G
Rating: 3 out of 5
I do not like this closing system. I prefer the one with the shock absorber spring.
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Response from SLID’UP by Mantion
Hello Sir,
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
We are following up on your feedback and would like to inform you that the shock absorber spring you prefer is available separately on our site, under reference SU5478.
It is compatible with the kit you ordered and is suitable for doors weighing between 20 and 80 kg.
We hope this solution will meet your expectations.
Best regards,
Dominique / The SLID'UP Customer Service
C
Rating: 4 out of 5
Delivery on time and without problems, satisfactory packaging. Quality material in accordance with the online documentation. 4 stars because a bit expensive in stainless steel.
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H
Rating: 4 out of 5
everything arrived on time, the parts look good, but are not yet assembled
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E
Rating: 4 out of 5
Good product Express delivery
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A
Rating: 3 out of 5
Unfortunately, I did not receive the fixings I ordered, otherwise the product is compliant for the rest.
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Response from SLID’UP by Mantion
Hello Sir,
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
We regret that your order arrived incomplete.
We can of course send you the missing parts.
In order for us to process your request, we invite you to send us a complaint by email at the following address: [email protected].
We remain at your disposal for any further information.
Best regards,
Dominique
SLID'up Customer Service
G
Rating: 4 out of 5
ultra fast order reception assembly with good instructions, but a small problem because the sleeves of the arms did not fit into the holes of the arm due to the paint, it was necessary to re-drill the arm to remove the paint
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L
Rating: 4 out of 5
Very fast delivery
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C
Rating: 3 out of 5
The roller shutter motor I received was difficult to adjust for the limit settings, I had to call the brand's technical service and that is not normal because it increases the installation time
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M
Rating: 3 out of 5
Not really satisfied with the product
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P
Rating: 4 out of 5
Product conforms but is a bit damaged (grinder mark)
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M
Rating: 4 out of 5
Perfect reception
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K
Rating: 3 out of 5
The shipping via DEL was a disaster, registration of the shipment 22.6 delivered 25.6.26
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C
Rating: 4 out of 5
Random delivery!
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E
Rating: 4 out of 5
very good, lack of commercial offer
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G
Rating: 4 out of 5
So far so good Unfortunately no lateral drilling
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F
Rating: 4 out of 5
Product corresponding to the request. Delivery in one week.
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R
Rating: 4 out of 5
The processing was great, the transport damage is still under clarification, let's see?!??!
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J
Rating: 4 out of 5
The delivery is made in two shipments. However, I am satisfied.
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M
Rating: 3 out of 5
fast delivery,easy installation,but the remote control does not work more than 1 meter,quite disappointing.
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
Thank you for your feedback and we note the problem encountered.
The operation you describe is not normal. We invite you to contact our technical support, who can assist you in finding a solution.
Best regards
Dominique / SLID'UP Customer Service
C
Rating: 4 out of 5
Thank you very much, everything went super. The only downside is the delivery with GLS, bad experience, this time it went well.
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L
Rating: 4 out of 5
Technically nothing to say, very good material and simple assembly instructions. 1 star less because the color of the posts and the upper rail were pinkish white, not white. The lower rail was indeed white. I gave it a spray paint to uniformize everything.
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B
Rating: 4 out of 5
The website is a bit confusing to find the options
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F
Rating: 4 out of 5
Overall impression is okay, some technical understanding and skill are a prerequisite for success
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D
Rating: 4 out of 5
Satisfied with the engine, well done, a bit fragile in the electronics, satisfied with the technicians, provides good information and the repair, thank you
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G
Rating: 3 out of 5
No problem with the product. Problem with the GLS delivery postponed for 3 consecutive days.
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M
Rating: 4 out of 5
quick good to more
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S
Rating: 3 out of 5
I would like the invoice and the warranty period
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your message.
The information regarding your invoice as well as the warranty period has been sent to you by email.
We remain at your disposal if you need further clarification.
The SLID'UP Customer Service
Thank you for your message.
The information regarding your invoice as well as the warranty period has been sent to you by email.
We remain at your disposal if you need further clarification.
The SLID'UP Customer Service
B
Rating: 4 out of 5
Four star
R
Rating: 3 out of 5
The remote control I ordered does not work with the RTS motor either in the order
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Response from SLID’UP by Mantion
Hello Sir,
Thank you for your feedback.
After verification, the ordered remote control is only compatible with older versions of motorization.
As a commercial gesture, a prepaid return label has been sent to you to proceed with the return and refund of the item.
Best regards
The SLID'UP Customer Service
Thank you for your feedback.
After verification, the ordered remote control is only compatible with older versions of motorization.
As a commercial gesture, a prepaid return label has been sent to you to proceed with the return and refund of the item.
Best regards
The SLID'UP Customer Service
V
Rating: 4 out of 5
Ras
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F
Rating: 3 out of 5
Hello, my package arrived damaged. Double door rail crushed at the end over 30 cm.
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Response from SLID’UP by Mantion
Hello Sir,
We have a dedicated after-sales service. If the item has a defect, it can be replaced under our after-sales procedure.
We invite you to send us your complaint by email so that we can process your request as soon as possible.
We also thank you for specifying whether the package was damaged upon receipt and if any reservations were made with the driver during delivery.
We remain at your disposal for any further information.
Best regards,
The SLID'UP Customer Service
We have a dedicated after-sales service. If the item has a defect, it can be replaced under our after-sales procedure.
We invite you to send us your complaint by email so that we can process your request as soon as possible.
We also thank you for specifying whether the package was damaged upon receipt and if any reservations were made with the driver during delivery.
We remain at your disposal for any further information.
Best regards,
The SLID'UP Customer Service
M
Rating: 4 out of 5
Ordering, delivery, and phone consultation were great. Please improve the assembly instructions with these tiny pictures. A bit of old-fashioned explanatory text would also be very helpful. After all, we customers are not illiterates.
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V
Rating: 4 out of 5
The goods are flawless. However, the correct package only arrived on the second attempt. The customer service was also prompt and friendly. But it always involves unnecessary extra effort when the goods are not delivered correctly.
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F
Rating: 4 out of 5
Perfect packaging rigid rail bearing could be even quieter for bedroom door excellent height adjustment system, the keys do not pass, a bit expensive but the quality is there I recommend
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C
Rating: 4 out of 5
Very good
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S
Rating: 3 out of 5
I would have liked to have a time slot for delivery to avoid losing half a day waiting. Many delivery people give a 2-hour window for the rest
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