Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 302 published reviews
5 7 910 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Torn packaging and twisted crank rod.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Website is good.
Response from SLID’UP by Mantion
Thank you for your feedback Andre! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/11/2022
everything is great, always again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
Made a large purchase just a week before they had a sale, so feeling like I lost out on a good chunk of money.
Response from SLID’UP by Mantion
Thank you for your feedback Lev, we are sorry about this. SLID'UP Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2022
Great site, very good products, packaging for lengths under 1.30m is excellent. However, for the 3m kit, it is impossible for it not to arrive bent given the "DIY" for packaging. I was well warned of the consequences if there was a problem so I accept but it's a shame. The rest seems very very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
satisfied
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/11/2022
Fast delivery, good quality, everything fit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
This is a good product and easy to put order online. Delivery is fast too. Sometimes it is difficukt to get the customer service by phone, but online service is quick.
Response from SLID’UP by Mantion
Thank you very much for your feedback Xiaoying! We are very sorry that you had trouble contacting us. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2022
Good. Corresponds to my request. Deadline respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Vert good Easy to install
Response from SLID’UP by Mantion
Thank you for your feedback Jean-Louis! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2022
Site navigation and searching could be improved. Online availability of WRITTEN directions amplifying those enclosed would be helpful.
Response from SLID’UP by Mantion
Thank you for your feedback Paul! SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
Easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2022
Conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
the site is good, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Product not yet installed but apparently, compliant and of quality, to be confirmed but I am not worried.
Product perfectly packaged despite an excess of plastic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
NOT user-friendly enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
The order process is smooth and efficient. Shipping was very prompt.
The organization of all the extra/optional parts could be improved to make the order process simpler by grouping them on one page rather making the customer jump around the web site.
Response from SLID’UP by Mantion
Thank you for your feedback Donald! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/10/2022
Everything is great and fast!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2022
Hello, just a false note on the delivery which was supposed to be at home. And my package ended up at a relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
the home delivery turned into a parcel relay, not cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2022
Very good product. However, it was supposed that the delivery person would set an appointment with me, which was not the case. He was in front of my door when he called me. So he left the package in front of my door with my consent, having no choice, and I could not verify its condition.
Fortunately, everything was very well packaged, so no problem. But one should not announce a delivery by appointment if it is not the case. Coulissant Habitat did its job, not the delivery person.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
I ordered the 94" sliding door kit with an additional set of rollers for a second door. Overall the kit is pretty good. The biggest downside is there are no screws to attach the railing to the door opening. That caused a bit of frustration. I had to drill into the rail to counter sink the screws I used. Without doing that, the rollers will get stopped with the head of the screw.
Response from SLID’UP by Mantion
Thank you for your feedback Nicholas! Indeed, we do not provide the screws to fix the track because it depends on the type of ceiling. However, I will ask that we add a recommendation for the type of screws on the product description. We are sorry for this inconvenience. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Fast shipping. Package had some small damage but didn't damage the product.
Response from SLID’UP by Mantion
Thank you for your feedback Louis-Philippe! SLID'UP Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 04/10/2022
everything is perfect and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Functional site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
The ordering process was easy. The amount of time from the order date to the ship date was too long. The item did not fit in the intended space, so I needed to return it. The return process is outdated and time consuming. It has been over two weeks since I returned the item, and SLID'UP has not acknowledged receipt of it, nor has a credit showed up on my credit card account.
Response from SLID’UP by Mantion
Thank you for your feedback William. Your package has been delivered 5 days after your order date, which is less than the maximum delivery date indicated on the website when you placed your order. I am very sorry about the delay for the refund though. This is not in our habits. We will contact our logistic platform today and let you know. But do not worry, we will take care of your refund. SLID'UP Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
It's a pity that the delivery time with DPD is not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
Rather interesting site, the problem is, I don't know if I wasn't paying attention when ordering, or if it was poorly indicated or not indicated at all, the rod coming out of the box is fine, but the place where we put the rod to lift the shutter is not compatible at all with my crank, way too small in mm, luckily I am equipped, I had to widen it with a stepped milling cutter.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2022
I must tell you that setting up your equipment is not reserved for DIY enthusiasts equipped with two left hands... THANKFULLY your manual is very clear. Bravo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
Good product, easy to install.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/09/2022
Good and clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Improving the site's ergonomics wouldn't be a luxury.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Nothing to report.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2022
Everything is okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Despite the delivery problems due to the carrier...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Good presentation, however no response to my phone call as I wanted information.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/08/2022
Delivery time too long
Parts arrived damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Good product and excellent packaging.
The drilling template is too close to the edges of the lintel, allow for an additional margin (4mm). The learning of the stops must be activated without mounting the cover and especially after registering the remote control (allows positioning the axes for mounting the rails and arms on the shutters).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
User-friendly site
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