Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
5 7 909 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

Reviews 3 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2024
Order was promptly filled !
Response from SLID’UP by Mantion
Thank you for your feedback David! SLID'UP Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2024
Track was fine, but the guides were undersized. We had to get a third party guide set to make the doors work.
Response from SLID’UP by Mantion
Thank you for your feedback Kathy! I am sorry to read that. It is very strange because the bottom guide included in the kit you purchased is adjustable to any door thickness. SLID'UP Team
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Alain R.
Rating: 4 out of 5
following a purchase from 30/06/2024
Very good, received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2024
Good
Response from SLID’UP by Mantion
Thank you for your feedback Steve! SLID'UP Team
J
Julien H.
Rating: 3 out of 5
following a purchase from 26/06/2024
The stops and fittings on the door are actually made of plastic + lack of care in packaging (brackets placed with the carton with their screws, nuts and washers loose = missing elements upon arrival). Very mixed review.
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Response from SLID’UP by Mantion
We are sorry that the package did not arrive as you expected. Indeed, the fittings and stops are made of nylon, very robust. The item is guaranteed for 5 years, do not hesitate to contact us in case of degradation during use. Regarding the brackets placed with the carton with screws, nuts, and washers, we will intervene with our preparers. Indeed, everything should have been placed in a bag. If any parts are missing, please let us know which ones by email, at the address indicated on your order confirmation so that we can send them to you. Best regards Dominique / SLID'UP Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2024
Déjà eu commande antérieure. sans problème, mais cette commande n'est pas encore installée. . Merci.
Response from SLID’UP by Mantion
Merci pour votre retour Luc ! L'équipe SLID'UP
B
Bertrand L.
Rating: 4 out of 5
following a purchase from 20/06/2024
Good! Nothing to report.
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Frederic V.
Rating: 4 out of 5
following a purchase from 22/06/2024
Product compliant,, with better communication would be a plus for delivery
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Pascal R.
Rating: 4 out of 5
following a purchase from 17/06/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2024
This company was the only place I could find a pocket door kit with a small width. I had to replace the rail on my pocket door that was installed decades ago, and all you can find now are rails that are 1 inch wide or bigger! Kudos for having what I needed. The reason for the 4 and not 5 star is that they are a bit pricey, in my opinion, however the quality of the product was fantastic so you get what you pay for.
Response from SLID’UP by Mantion
Thank you very much for your feedback Orrin! SLID'UP Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2024
its ok - the hardware has some flex to it and it works decently.
Response from SLID’UP by Mantion
Thank you for your feedback Aaron! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
Easy to navigate website and select items.
Response from SLID’UP by Mantion
Thank you for your feedback Denton! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2024
Easy to order and quick to receive
Response from SLID’UP by Mantion
Thank you for your feedback Kimberly! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
The kit was easy to install and delivered quickly, as promised.
Response from SLID’UP by Mantion
Thank you for your feedback John! SLID'UP Team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2024
J’ai acheté, ici au Québec, d’un compagnie situé au Québec, mon expérience aurait été meilleur si j’avais eu le choix de la langue !
Response from SLID’UP by Mantion
Merci pour votre retour Réal ! Nos équipes parlent français mais aussi anglais. L'équipe SLID'UP.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
Shipping was fast - set up was easy
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Frederic D.
Rating: 4 out of 5
following a purchase from 28/05/2024
no particular problems
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Paul L.
Rating: 4 out of 5
following a purchase from 06/06/2024
Very good I recommend.
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Emmanuelle R.
Rating: 3 out of 5
following a purchase from 05/05/2024
A bit of time to understand where to find the different necessary components for a novice
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Jean L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Very well, order received very quickly
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Jean Paul G.
Rating: 4 out of 5
following a purchase from 14/05/2024
Well received within the deadlines.
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Bruno L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Simple search on the site, correct delivery time
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Eric E.
Rating: 4 out of 5
following a purchase from 03/05/2024
Good products
But impossible to mount on my too large shutters
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Lionel B.
Rating: 3 out of 5
following a purchase from 30/04/2024
My order is incomplete and no news from customer service after sending an email and making a phone call..
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Response from SLID’UP by Mantion
Hello, We are sorry for the delay in processing your complaint. The necessary will be done today. Best regards Dominique / SLID'UP Customer Service
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Albert F.
Rating: 4 out of 5
following a purchase from 29/04/2024
GOOD PRODUCT BUT AS USUAL THE INSTRUCTIONS ARE NOT PRECISE ENOUGH YOU HAVE TO PUT THE TOP THEN THE BOTTOM AND NOT THE OTHER WAY AROUND ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2024
Fairly quick shipping but a bit beyond the initially indicated deadline. Good packaging and compliant products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2024
top
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2024
Sliding door kit 200kg: expensive for what it is... and work done the French way: not straight cuts, the rail diverges at the ends, no connection between 2 rails; to see over time....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2024
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
Just a small programming problem. Should I press all four buttons on the remote at the same time or two by two one after the other?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2024
Order Delivery and after-sales service top
Average quality material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
Clear and precise site, easy ordering, but high prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2024
There is no problem with the site, delivery, transport, or delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2024
Site fairly well designed, easy to find what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Everything is fine, just a small disappointment about the content.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2024
The site is good. However, complicated to exchange or return a product. No information. Still waiting for a response to exchange my product.
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Response from SLID’UP by Mantion
Hello, We indeed received your retraction request on 01/04/2024. A response with an attached file was sent to you on 02/04/2024. The file contains instructions for returning the package. We invite you to check your emails and spam (our email address is: [email protected] and the subject of the email is: RE: [SLID'UP by Mantion] Message from a customer) Please do not hesitate to get back to us if you have not received it so that we can resend it to you. Best regards, Dominique / SLID'UP Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
Our order was delivered one day late compared to the scheduled date but it did not affect us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
Order and delivery went very well. Not yet installed the mechanisms to judge.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2024
It was good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2024
Damaged package, no impact on the contents
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