Customer reviews of SLID’UP by Mantion

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 9 301 published reviews
5 7 909 85% 4 1 021 11% 3 179 2% 2 81 1% 1 111 1%

Summary of reviews

The store consistently delivers fast delivery and timely shipping, with multiple notes of on-time or same-day pick-up and efficient communication before and after orders. Customers praise the sales and support experience, highlighting helpful phone contact, good communication, and professional, friendly service that makes the buying process smooth. Product quality and reliability are repeatedly affirmed, with easy installation, accurate descriptions, sturdy materials, and dependable performance across several orders. The site navigation is clear and the packaging solid, contributing to overall satisfaction and repeat purchases.

4 star reviews

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C
Christian B.
Rating: 4 out of 5
following a purchase from 24/04/2025
way too expensive
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José Daniel P.
Rating: 4 out of 5
following a purchase from 06/05/2025
Just a shame about the order tracking, no shipping information or anything.
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Ralf B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Everything went well. Delivery was problem-free and relatively timely
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Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Not mounted yet, but it's solid.
Personally, I'm replacing the 4 brackets of the 2 shutter stops (which I can't fix on the PVC window) with a square tube drilled on demand.
It's a pity there isn't a shorter version for pairs of shutters less than 500mm.
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/04/2025
Compliant
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Jacques C.
Rating: 4 out of 5
following a purchase from 15/04/2025
Small hiccup with the provided Allen key, not the right one! and the control button, very poor quality, too bad the product is TOP.
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Olivier L.
Rating: 4 out of 5
following a purchase from 16/04/2025
No problem, product and delivery date as expected. Delivery issue, the box was torn, and missing parts. Since I wasn't the one who received the package, I didn't make a fuss and managed, but if you need additional parts (fixing bracket), I advise you to order them separately as they are not packaged, just 'placed' in the box without any protection.
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Jacques H.
Rating: 4 out of 5
following a purchase from 25/04/2025
Perfect except for the delivery issue with Geodis
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Andrei Z.
Rating: 4 out of 5
following a purchase from 18/04/2025
Delivery was fast.
Response from SLID’UP by Mantion
Thank you for your feedback ! SLID'UP Team
J
Jan-Erik V.
Rating: 4 out of 5
following a purchase from 21/04/2025
Well done, sometimes the products are difficult to find.
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Michał J.
Rating: 4 out of 5
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Falk S.
Rating: 4 out of 5
following a purchase from 01/02/2025
Material corresponds to the description and quality.
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Norbert P.
Rating: 4 out of 5
following a purchase from 12/01/2025
The rollers do not all run equally well.
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Martin K.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fits
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Angela M.
Rating: 4 out of 5
following a purchase from 05/01/2025
Rail is stable, everything is okay
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Sascha M.
Rating: 4 out of 5
following a purchase from 11/01/2025
Super product.
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Richard V.
Rating: 4 out of 5
following a purchase from 28/03/2025
Great advice in terms of what products best for my application from customer service. Products arrived within 1 week (to Ontario). Products as described. Only suggestion is to improve the instructions. They are not clear and pictures are too small to be interpreted.
Response from SLID’UP by Mantion
Hello! Thank you for your thoughtful review. We're thrilled to hear that our customer service provided you with great advice and that your products arrived promptly. We genuinely appreciate your feedback regarding the instructions, and we'll take it into consideration as we strive to improve our customer experience. Your input is invaluable to us! Best regards, Slid'up Team
D
David C.
Rating: 4 out of 5
following a purchase from 21/03/2025
I have not yet installed as it is for a seasonal residence. It arrived in a few days and in good condition.The assembly is good quality and I am looking forward to installing.
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
S
Stéphane B.
Rating: 4 out of 5
following a purchase from 31/03/2025
Fast shipping. An error in the product dimensions compared to what is stated in the item description (10 cms and not 11 cms). A plastic part is also missing from one of the bags.
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Joel C.
Rating: 4 out of 5
following a purchase from 26/03/2025
Nothing to say about the product, everything is okay. However, change the carrier: DPD asked me twice to reschedule the delivery! Unfortunately, this is not the first time this has happened. Finally, the delivery person didn't even wait for me to arrive at the gate, he left the package behind and I weigh my words, 'he literally ran away'. Best regards.
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Response from SLID’UP by Mantion
Hello, Thank you for taking the time to share your experience. We are glad to hear that you are satisfied with the product. However, we are sorry for the delivery person's behavior. We will forward your feedback to our DPD sales manager so that action can be taken with the delivery agency and the driver. Have a nice day Best regards, Dominique / The slidup.fr team
R
Remi R.
Rating: 4 out of 5
following a purchase from 20/03/2025
Well-designed site
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Georges S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Relatively clear
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Gérard T.
Rating: 4 out of 5
following a purchase from 14/03/2025
Package very well packaged and reception/delivery correct.
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Georges S.
Rating: 4 out of 5
following a purchase from 14/03/2025
The site is very well done but sometimes lacks clarity. Indeed, I received material with a stop, but I do not know what this stop is for? Do you have any idea?
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Response from SLID’UP by Mantion
Hello, Thank you for your positive feedback on the presentation of our site! Regarding the stop, it is generally used to stabilize the material during use. The stop is equipped with a hook that allows you to keep the door in position. You can position it either to keep the door open or closed. Best regards, Dominique / SLID'UP Customer Service
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Axel M.
Rating: 4 out of 5
following a purchase from 10/03/2025
Good quality system. To see over time
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Dom L.
Rating: 4 out of 5
following a purchase from 09/03/2025
Respect for deadlines, ease of installation. Reliability to be verified.
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Eglise Evangélique D.
Rating: 4 out of 5
following a purchase from 11/03/2025
A valuable help with the order and a fast and compliant delivery
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Daniel D.
Rating: 4 out of 5
following a purchase from 09/03/2025
Nothing to report
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Jack G.
Rating: 4 out of 5
following a purchase from 25/02/2025
The hardware looks very good, but the instruction sketch is somewhat puzzling in that there are different dimensions from the pivot points to the edges of the panels. I think they should be the same. I called for an explanation, but the person I spoke with was of no help.
A
Alain H.
Rating: 4 out of 5
following a purchase from 23/02/2025
Professional
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Daniel D.
Rating: 4 out of 5
following a purchase from 05/03/2025
I was missing the locking system that clips onto the end of the motor.
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Patrick B.
Rating: 4 out of 5
following a purchase from 01/03/2025
Good product very well packaged but the documentation needs to be reviewed on certain points (installation kit and electrical connection)
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Bernard C.
Rating: 4 out of 5
following a purchase from 25/02/2025
Product received as ordered
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Christophe L.
Rating: 4 out of 5
following a purchase from 22/02/2025
Very clear, I will come back to you for another order, plus the different packaging is well planned for these items
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Jason E.
Rating: 4 out of 5
following a purchase from 11/02/2025
Website was informative and easy to use
Response from SLID’UP by Mantion
Thank you for your feedback! SLID'UP Team
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Roger Z.
Rating: 4 out of 5
following a purchase from 18/02/2025
well packaged
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Harald L.
Rating: 4 out of 5
following a purchase from 09/02/2025
I found it a bit difficult to find the corresponding accessories or variants.
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Yannick H.
Rating: 4 out of 5
following a purchase from 18/02/2025
Fast shipping. Fairly easy installation. The only small downside is that the range of the remote control is limited for controlling multiple mechanisms. Otherwise, good operation.
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Gérard U.
Rating: 4 out of 5
following a purchase from 17/02/2025
Very good even, efficient, fast ... until delivery: the carrier does not have a sufficiently dense network of relay points and does not reference its packages by a barcode or QR, hence difficulty in identification at the Relay Point
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Eric G.
Rating: 4 out of 5
following a purchase from 12/02/2025
Rather good reception on the phone thank you
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