English 
O
Rating: 4 out of 5
Fast navigation on the site to find the product Fast delivery despite the fact that I had requested a parcel and it arrived as a tracked letter Good overall
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
A very complete site. Fast shipping. Very good.
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P
Rating: 5 out of 5
Schnelle Lieferung. Netter Kontakt. Qualitativ hochwertige Wäre.
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S
Rating: 5 out of 5
Efficient customer service, order received promptly.
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S
Rating: 5 out of 5
Good product selection at a good price
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A
Rating: 5 out of 5
always at the top!
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it! Fast processing and next day delivery. I am very satisfied.
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N
Rating: 5 out of 5
Reliable site with attractive rates and fast, top-notch delivery.
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J
Rating: 5 out of 5
All very good!
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D
Rating: 5 out of 5
Fast international delivery
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Y
Rating: 2 out of 5
1/ Expensive 2/ Delivery times not respected as the order was only prepared after 48 hours. 3/ Unprofessional parcel, poorly packed, no protection for contents, cardboard box bulging, products were packed inside. 4/ Parcel with several shocks and damaged products. (5/ Expensive and no quality service (see above) and no goodies, sweets or free products to thank for a large order. In short, little chance of seeing me again... 6/ Bonus dissatisfaction: impossible to send a complaint from my mobile via the site form. Captcha error but no Captcha control offered. 7/ Waiting for after-sales service to return faulty products.
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Response from Smok-it
Hello, We're sorry that your shopping experience on our site didn't live up to your expectations. As far as prices are concerned, you received a 10% discount on your entire basket and an additional 10% loyalty discount to use on your next purchase, it's true that we're 24 hours and not 48 hours late on delivery times. Your order was validated at the end of the day, so it was taken into account the next day and not the same day, due to a high volume of orders at that time, We're surprised that the packaging wasn't compliant, as most of the products are protected by a box. Unfortunately, once the parcel has been handed over to the carrier, it goes through the sorting center, the delivery drivers and the relay point, which means that the handling of the parcel can sometimes be rough, but we can assure you that it left our premises in good condition. After-sales service has sent you a returns slip so that you can exchange the faulty products.
P
Rating: 5 out of 5
Prima service snelle levering
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P
Rating: 5 out of 5
Prima service snelle levering
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F
Rating: 5 out of 5
Surely very good but before sending a notification I would like to receive my order. Please send these notifications after proof of receipt of package
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D
Rating: 5 out of 5
at the top
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R
Rating: 5 out of 5
No problem at all
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. Fast navigation on the site to find my product, no need to contact support, and delivery within a day.
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I
Rating: 3 out of 5
delivery takes a long time...
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E
Rating: 5 out of 5
Perfect, fast and careful shipment, I highly recommend it.
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C
Rating: 5 out of 5
Speed, neat presentation I can only be satisfied.
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O
Rating: 5 out of 5
Fine
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S
Rating: 5 out of 5
Very user-friendly site and orders quickly entered and validated. Request for delivery time immediately taken into account.
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend! Fast navigation on the site, very fast processing of my request and delivery in one day. I like smok-it.
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E
Rating: 4 out of 5
The order was processed in two stages, as half the products were not available. Customer service offered to change the nicotine dosage (20mg instead of 10mg). A pity.
Delivery on time, however.
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Delivery on time, however.
G
Rating: 5 out of 5
Good, speedy service from Smok-It. Their international shipment arrived within 7 days from order, to the U.K. Thanks, Smok-It.
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P
Rating: 5 out of 5
Fine, thank you.
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E
Rating: 5 out of 5
Order completed quickly and received on time.
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O
Rating: 5 out of 5
Fast navigation on the site to find my product, next-day delivery, no need to call after-sales service. Perfect Very good, impeccable service, careful and attentive. I'd recommend it!
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B
Rating: 5 out of 5
As usual for over five years, arrived on time, no problem ....
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D
Rating: 5 out of 5
no worries, as usual
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J
Rating: 5 out of 5
Very responsive at competitive prices
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend! 1 day turnaround and fast delivery.
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S
Rating: 5 out of 5
Very happy with Smok-it, good products, super fast delivery
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S
Rating: 5 out of 5
Package still not received
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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A
Rating: 5 out of 5
Satisfied and very clear site to browse.
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O
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. Fast navigation on the site to find my product, slow delivery due to postal service.
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A
Rating: 5 out of 5
Perfect! Particularly appreciable: fast, careful shipping; available, responsive and efficient after-sales service. Site to be unreservedly recommended.
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O
Rating: 4 out of 5
Good, no problems to report. Fast navigation on the site, slow delivery due to the post office, but satisfied.
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M
Rating: 5 out of 5
Fast delivery, attractive prices
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