Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/02/2021
A team of very good advice and very responsive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Perfect, simple and ultra-fast service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Very good, impeccable service, careful and attentive. I will recommend :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Easy navigation, good advice and explanations on how to use the products. The videos are a real plus. Fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
super fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
The liquid in 6 was no longer available, so we were able to make a mix of 3 and 12 to compensate. Top customer service!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Fast and efficient customer service Good product and varied choice thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
At the top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/02/2021
Comprehensive catalog, easy selection, fair prices and fast, careful delivery. Don't change a thing!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Great site, friendly sellers
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Order placed on January 5 not received on the tracking it is indicated that the package was not taken care of by the post office.
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Response from Smok-it
Sir, we have just checked the history of your shipment and it is notified that it arrived today to be distributed during the day, your order was placed on Friday 5th at the end of the day and was therefore taken into account and sent on Monday 8th (no shipment on Saturday and Sunday), after which there is the delivery time which is 2 to 4 days or even longer if there are weather disruptions.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2021
Super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Fast and accurate shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Arrived promptly, well packaged!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/01/2021
Quite fast, except for the packaging, 4 flavours that leaked a little but still 5 ⭐️ See you soon.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Perfect service... Thx very lot SMOK-İT.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/01/2021
Delivery as fast as ever
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Fast delivery, easy site navigation, great selection. Top telephone reception and customer service in case of problems.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Fast, well-protected delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2021
Fast delivery and affordable price
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2021
Rather long delivery ( one week) A liquid was missing in the parcel without any message of explanation of the site. Obviously a problem of provisioning, but the least of the things would be to warn or propose something at the time of the preparation of the order. The prices are relatively high compared to other sites, I personally ordered there JUST for the liquid which missed in the order..not chance.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Delivered on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/02/2021
Fast delivery, as ordered.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Good product and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Super
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/01/2021
Order still not received after 8 days
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Response from Smok-it
Sir, your order has been delivered to the carrier since 02/02, unfortunately the routing is an element that we do not control, a complaint has been filed with the carrier so that the delivery is made as soon as possible. Sincerely.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
very fast delivery . perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Fast delivery, good product and inexpensive! Great!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Product no longer available, so order refunded
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
very satisfied!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
Well done
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Nothing to say perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/01/2021
Very good, impeccable service, careful .( thank you to Eva! ) fast shipping I recommend!
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