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Rating: 5 out of 5
Always ok with my orders, and good value for money.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very good product very serious seller and very fast in sending the order and fast delivery I recommend
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Rating: 5 out of 5
Order shipped quickly and well received.
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Rating: 5 out of 5
very well
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Rating: 4 out of 5
The products are ok, I only gave 4 stars because I received the wrong machine, I asked for the vape pen nord 22 and I received the vape pen 22, the battery doesn't last even 3 hours and the liquid spells all the time for the airflow system.
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Rating: 5 out of 5
Very fast delivery. Serious company!
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Rating: 5 out of 5
fast
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Rating: 5 out of 5
Perfect! Delivery on time and on schedule.
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Rating: 1 out of 5
You put on sale products that you do not have in stock, refund me!
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Response from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
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Rating: 5 out of 5
Quantity discounts, fast delivery
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Rating: 5 out of 5
very well
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Rating: 5 out of 5
As usual, fast and as ordered.
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Rating: 5 out of 5
Good, fast follow-up I recommend
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Rating: 5 out of 5
It was in the mail. It was super easy without having to wait for someone to deliver it. Thank you!
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Rating: 4 out of 5
Order well received, thank you for the gift vial
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Rating: 5 out of 5
Efficiency, speed, wide choice of products
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Rating: 2 out of 5
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
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Response from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
A
Rating: 5 out of 5
Great service, fast delivery
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Rating: 2 out of 5
very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
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Response from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
A
Rating: 1 out of 5
Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!
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Response from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
A
Rating: 5 out of 5
A very serious and responsive site. I recommend it!
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A
Rating: 5 out of 5
Always perfect, as usual fast delivery, very well packaged product
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Despite an error in my order, since I didn't receive the right electronic cigarette...the responsiveness with which the problem was solved is much more important in my opinion. I am very satisfied with the solutions offered and the kindness shown towards me! I think it's essential to have a support team on the phone, looking for and finding a solution within 30 minutes - well done!
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Rating: 5 out of 5
Very satisfied with the site, the advice given when I had questions, and the products.
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Rating: 5 out of 5
Really cheap and top quality! I've been a smoker for over 3 years and thanks to smoke it I've made the switch to electronic cigarettes very easily.
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Rating: 5 out of 5
Very good service...listening to the customer...
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Rating: 5 out of 5
Deadline met Good quality of service
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Rating: 5 out of 5
Fast service
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Rating: 5 out of 5
Very good.
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Rating: 5 out of 5
Reliable and serious site. Deadlines met and good quality products.
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Rating: 5 out of 5
Always on top, change nothing.
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Rating: 5 out of 5
Fast delivery, happy with my purchase from smok it.
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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it! And thanks for the little gift
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Rating: 5 out of 5
Order received quickly Excellent products! Highly recommend
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Rating: 5 out of 5
Perfect transaction! Quality material... See you soon....
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Rating: 5 out of 5
Always very satisfied. Don't change a thing smok it.
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Rating: 5 out of 5
As always, Smok-It is top-notch. I recommend it.
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Rating: 5 out of 5
RAS, perfect, fast and compliant
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Rating: 5 out of 5
Very reliable site, with a wide choice of products at good value for money. Ordered in the morning, sent the same day, and received 48 hours later! Very satisfied.
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