Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2020
Everything is perfect with a little extra gift. I highly recommend it. Thank you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Shipping far too long, 11 days!
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Response from Smok-it
Hello, we understand your disappointment with the delay, but at the moment it's very difficult with the post office. That's why we've introduced the chronopost solution since the beginning of April, which guarantees delivery within 48 hours.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
I'm happy to have found a site that offers me the products I'm looking for at reasonable prices.domage that doesn't offer the booster adapted to the product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2020
I've placed several orders and never had any problems. There's even a little gift each time, I recommend this site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Very good site I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
Excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Easy navigation and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Too bad there are only three references at this price.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/05/2020
I recommend The delivery is fast and the products are top notch.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/06/2020
Very happy with the order for my sons. I recommend your site. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
Perfect received on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Very satisfied with this site. Delivery time longer than expected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
Top with their customer and always had a little gift. Thanks to the team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Wide selection, attractive prices and fast shipping! Very good shop that I would recommend to my friends and family.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/06/2020
Great site, easy to order, very good product, recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
Very professional, I appreciate the fact that they phoned me to inform me to change the product to be delivered on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Efficient, fast and trustworthy. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Always a great selection, super fast delivery, and very attentive to customer needs! All the best!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Always on top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Excellent I only order from you now. No more trips to the store. Top service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Fast shipping and tracking at every stage. Very very serious and professional.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Perfect.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
delivery is still a long way off.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
A well-organized site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2020
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
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Response from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Nothing to say fast not too expensive and good customer feedback seller again thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
As fast and efficient as ever
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
Order placed on 7/06, here we are on 10/06 after sending an email I learn that it is still not shipped without any explanation or excuse. Add to this a delay of easily a week before receiving the collissimo, so it takes 15 days to receive an order. This is the last time for me!
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Response from Smok-it
Sir, your order was placed on the 7th, which was a Sunday and therefore could not be dispatched the same day. As a result, it could only be processed from Monday 8th, and with the heavy flow of orders over the weekend, your order was dispatched on Wednesday 10th in the morning. You state that the delivery time is 15 days, whereas we sent it that day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Full order this time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Pleasant site, lots of choice
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
I paid for express delivery, but I still haven't received my parcel, thank you! Hi
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Response from Smok-it
Sir, due to the current situation concerning covid, express delivery may not be possible within 24 hours in certain regions. Your order left on Thursday 04/06 and there is no Saturday delivery, so it has been postponed to Monday.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Super product Super team!!! I validate at 100000000%
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
Fast delivery, always a little attention in the parcel, possibility of getting discount vouchers thanks to our loyalty! Top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Easy navigation. Product as expected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Perfect!!! As always. Very serious site. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/05/2020
RAPID
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