Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
A missing eliquid and an error on another product. A solution had to be found.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Very clear site navigation.
Satisfied with products received.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Serious site and very responsive customer service! Thank you Smoke-it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
As ordered and received very quickly!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
delivery received promptly thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Top-notch store
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Top store. Very responsive to emails and phone calls. The choice is there and much cheaper than in some stores. Fast delivery, even during this period of confinement when everything is slow.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Satisfied with order tracking
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
very good, suitable packaging, site to be recommended
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
very good perfect
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
Item ordered on March 8 and never received. However, I ordered items from nearby boutiques and received them on Thursday. Their only response, wait but my credit card has been debited. I want my money back as soon as possible. I think I've been cheated and lost the amount on my credit card.
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Response from Smok-it
Hello, sir, we have already explained during our previous exchanges that your order has been sent, it is normal that your credit card is debited otherwise there would have been no sale at that time, we are not thieves as you imply in your message, a claim with the carrier has been initiated today, if it confirms the loss of the package then we will proceed with the cancellation of the sale and refund you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Perfect, I was even contacted by phone to see if it was possible to send me another color of item, as the one ordered was no longer available...!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Very wide choice of products at interesting prices - you've won a customer!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/04/2020
Clear information and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Practical and responsive site. top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
Product easily found on the website
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Top customer service, quick response even on weekends.
Order shipped quickly. It took a long time to arrive but they are not responsible.
Overall, I'm very satisfied! I recommend them!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good, it's a pity that the postal services aren't more inspired by your responsiveness.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Good store with honest prices
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
As usual very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/04/2020
Nothing to complain about. Order delivered as expected and if there is any problem we are notified by phone Thank you to the entire team smok-it
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/03/2020
Excellent and fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
As usual fast shipping quality products unbeatable prices. I'm very satisfied and highly recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Nikel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Very good product. Only delivery a little long because of the coronavirus but it is forgivable, because I sent an email to mention this problem and I was answered very quickly. The box which contained the tastes and my material was totally adapted so no waste for the planet.
5 stars well deserved.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
A little disappointed with the "perfume". I had ordered the same as before (transparent color) and the one I received is "orange" and I don't like the taste.... Otherwise, arrived quickly and very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/04/2020
perfect customer service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
All is ok
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/03/2020
Well frankly the choice of products is top notch. After ordering it took a long time but the store is absolutely not to blame. Very happy with my purchases I think I will become loyal to this store in relation to the choice it offers. Thank you smok it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/04/2020
order placed and completed the same day and received
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
Cheap, fast shipping despite the circumstances, nothing to complain about!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
Fast and accurate service, nothing to say
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
Very good, delivery as agreed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
2nd time I've ordered and nothing to say, same day dispatch, compliant products and the little extra gift is always a pleasure.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Always great service and choice! Perfect in fact. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Very clear site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
Very efficient, fast, reliable and professional, with verification during the lockdown period that the relay point is open. Well done
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Very simple
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