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Rating: 5 out of 5
No problem.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
Summary of reviews
Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Good, but not easy to find what you're looking for, maybe because I'm a beginner.
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Rating: 4 out of 5
Easy to use and fast delivery
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Rating: 5 out of 5
Super! Very good products, beautiful store well located, and I was able to pick up my products quickly! I recommend it!
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Rating: 5 out of 5
Perfect as usual with fast delivery :)
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Rating: 5 out of 5
fast, efficient service
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Rating: 2 out of 5
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Rating: 4 out of 5
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
very good product and very well packaged thank you
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Rating: 5 out of 5
Fast shipping and tracking! Great!
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good free delivery and fast taste as I wanted
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Cheap and fast!
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Rating: 4 out of 5
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Rating: 3 out of 5
Buen
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Rating: 5 out of 5
Very fast and compliant product
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Rating: 5 out of 5
fast and conforms to my order
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Rating: 5 out of 5
Good value for money
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Rating: 3 out of 5
Order took far too long to arrive.
The product corresponds to my expectations.
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The product corresponds to my expectations.
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Rating: 5 out of 5
serious and concerned about customer satisfaction. The product ordered was not in stock and I was offered the product in another color. Thank you for your seriousness and your speed - the parcel was received within 48 hours.
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Rating: 5 out of 5
Delivered in 3 days
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Rating: 4 out of 5
Waiting for the product missing from the order
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Rating: 5 out of 5
Very good
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Rating: 4 out of 5
1st order and no worries, fast delivery.
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Rating: 5 out of 5
order placed friday evening, parcel received monday morning. well packaged everything perfect.
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Rating: 5 out of 5
Nothing to complain about, except that the color of the bottles has changed, but not the Muffin flavor, which is still as crunchy as ever.
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Rating: 2 out of 5
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Rating: 5 out of 5
FAST WITH CHOICE
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Rating: 5 out of 5
Great ;) and very good reactivity in case of breakage.
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Rating: 3 out of 5
Nice and intuitive site, but my order arrived 3 days late.
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Rating: 5 out of 5
fast shipping very good device i am not disappointed very satisfied i recommend
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
impeccable
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Rating: 4 out of 5
Good product and very fast delivery
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Rating: 5 out of 5
FAST AND EFFICIENT
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Rating: 5 out of 5
Perfect
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Rating: 3 out of 5
satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
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