Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Taking into account the quick order like sending only when I ask for colissimo, it often arrives in tracked letter but overall good
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Response from Smok-it
Hello Olivier,
Thank you for taking the time to share your feedback.
We are glad that the preparation of your order generally satisfies you. We also take into account your remark regarding the shipping method to further improve your experience on Smok-it.
The Smok-it team
N
noreddine K.
Rating: 4 out of 5
following a purchase from 12/01/2026
the battery was not working
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Response from Smok-it
Hello Noreddine,
Thank you for taking the time to share your feedback. We are sorry to hear that the battery was not working as expected. Please feel free to contact us directly so we can help you resolve this issue. Your satisfaction is our priority and we hope to provide you with a solution quickly.
Best regards,
The Smok-it team
K
Karol W.
Rating: 4 out of 5
following a purchase from 27/11/2025
Delivery time is quite long, for the size of the package
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Alexandre H.
Rating: 4 out of 5
following a purchase from 28/10/2025
Available products and compliant Packaging: airtight bags, rigid cardboard, craft paper. Delivery times: normal 3 days.
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Response from Smok-it
Hello Alexandre,
We sincerely thank you for your positive feedback regarding our site "Smok-it". We are delighted that our products and packaging met your expectations and we hope to see you again soon among our customers. Please feel free to share your suggestions to further improve your experience.
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Pablo J.
Rating: 4 out of 5
following a purchase from 14/08/2025
Good experience for a first order, fast shipping to Belgium!
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Response from Smok-it
Hello Pablo,
Thank you for your positive feedback and we are delighted to hear that your first order went well. We take pride in ensuring fast shipping, especially to Belgium. Please feel free to reach out to us for your future orders, we will be happy to serve you again!
Best regards,
The Smok-it team
B
Bertrand J.
Rating: 4 out of 5
following a purchase from 17/05/2025
effective, see you soon
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Response from Smok-it
Hello Bertrand,
Thank you very much for your positive feedback! We are delighted that you found our site effective. Please feel free to come back soon, we will be happy to welcome you again.
Best regards,
The Smok-it team
M
Mathieu A.
Rating: 3 out of 5
following a purchase from 30/04/2025
Products generally available, very competitive prices. However, shipping times tend to get longer and longer.
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Response from Smok-it
Hello Mathieu,
Thank you for your feedback and your rating. We are delighted that you appreciate the availability of our products and our competitive prices. We take your comment regarding shipping times into account and are actively working to improve them. Your satisfaction is our priority, and your feedback is valuable to us.
Looking forward to serving you again!
The Smok-it team
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Carlo F.
Rating: 4 out of 5
following a purchase from 09/03/2025
Delivery could be faster.
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Ivan W.
Rating: 3 out of 5
following a purchase from 07/02/2025
deliveries always take a long time...
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Karol W.
Rating: 3 out of 5
following a purchase from 27/01/2025
Little long delivery time
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Tamás O.
Rating: 2 out of 5
following a purchase from 16/01/2025
I accidentally ordered the wrong item because it has the same name but the website refused to let me return it and replace it with the right one, even though it would be cheaper. I recognize it's my mistake but since it is quite a big order (almost half a year worth of supply), I am disappointed in the lack of flexibility in my case.
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Response from Smok-it
Dear Tamás, Thank you for your feedback. We understand that ordering the wrong product can be frustrating, and we sincerely appreciate your business. To clarify, while both products share the name "Mozambique," they are distinct and listed separately on our website. The "E-LIQUIDE MOZAMBIQUE SELS DE NICOTINE DE PULP 10ML" and the "MOZAMBIQUE BLEND 10ML - LE POD LIQUIDE BY PULP" have different formulations, including their PG/VG ratios, which are clearly indicated in their respective product descriptions to help customers choose the right formula for their device. Your order was placed on January 16, shipped the next day, and delivered to a pickup point on January 23. Since it was collected on January 29, if the mistake had been noticed earlier, we could have advised you not to pick it up. In that case, the package would have been returned to us due to non-collection, and we could have explored a solution. However, since the issue was only discovered upon opening the package, a return or exchange is unfortunately no longer possible. Once a product has left our premises, we cannot guarantee its integrity for resale, which is why we have to maintain this policy for all customers. This ensures product safety and quality for everyone. We truly appreciate your loyalty and hope to continue serving you in the future. If you ever need assistance selecting the right product, our team is always happy to help before you place an order. Best regards, Smok-it
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Erik V.
Rating: 4 out of 5
following a purchase from 13/01/2025
Too bad it wasn't sent at noon the next day as advertised, it was the day after.
Otherwise it's perfect.
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Response from Smok-it
Hello Erik, Thank you very much for your review of order 44974 dated 13-01-2025! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
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OMAR K.
Rating: 1 out of 5
following a purchase from 09/01/2025
It is 6 hours after placing the order that I am told, we are sorry your order is canceled, product X is out of stock!!!!
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Response from Smok-it
We searched for the product in question before we were certain that it was out of stock. As we reacted quickly, we did not refund the amount but cancelled the transaction. Unfortunately, this can happen with products that are no longer sold and whose manufacturers don't keep up with wholesalers' accessory requirements.
O
Olivier H.
Rating: 4 out of 5
following a purchase from 18/12/2024
Fast navigation on the site to find my liquid, fast delivery by recorded delivery when I had requested colissimo.no need to contact the after-sales service Very good all the same I recommend
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Response from Smok-it
Hello Olivier, Thank you very much for your review of order 44751 dated 18-12-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
Jean-Pierre S.
Rating: 4 out of 5
following a purchase from 10/12/2024
well
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Response from Smok-it
Hello Jean-Pierre, Thank you very much for your review of order 44687 dated 10-12-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
J S.
Rating: 4 out of 5
following a purchase from 23/11/2024
Very good and easy to use
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Response from Smok-it
Hello J, Thank you very much for your feedback following your order 44496 from 23-11-2024 ! We are delighted that you took the time to share your experience with us. Your support is essential, and knowing that you can find what you are looking for in our store to help you in your journey encourages us to continue our efforts to offer you the best products and services. You can also find us on social media: Facebook: SmokitEcigarette Instagram: @smokitofficial YouTube: smokitvideos Thank you again for your trust and see you soon!
B
boumedienne L.
Rating: 4 out of 5
following a purchase from 17/11/2024
fine
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Response from Smok-it
Hello boumedienne, Thank you very much for your review of order 44446 dated 17-11-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
J
Jean-Pierre S.
Rating: 4 out of 5
following a purchase from 18/11/2024
Simple, practical, reliable
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Response from Smok-it
Hello Jean-Pierre, Thank you very much for your review of order 44453 dated 18-11-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
Y
Yasmina D.
Rating: 2 out of 5
following a purchase from 07/11/2024
Order placed on Thursday 07/11, no news on 13/11, no order tracking, order not dispatched from depot. After an e-mail complaint, and a negative opinion, the after-sales service tells me that the order is delayed because of the 11/11 holiday ... in short, smok-it only dispatched the order on 13/11 at the end of the day ... their same-day dispatch advertising is not accurate ...
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Sandra V.
Rating: 2 out of 5
following a purchase from 30/10/2024
Placed an order through a positive telephone call to the shop. gear was out of stock in certain color. Received a response after 24 hours because I had missed the email/message. After this, I heard nothing from the shop again. Only after a message when the package would be shipped did I receive an answer after more than 24 hours. Communication is difficult. Package finally arrived +7 days after ordering
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Sandra V.
Rating: 2 out of 5
following a purchase from 04/11/2024
Unfortunately, my experiences with Smok-it have not been positive. The order from 4-11 has not yet been shipped. Shipping ticket has been created but not yet transferred to the carrier. Ordered before 12 noon, shipped the same day, as Smok-it describes, so it's a no-brainer. I will only order from Smok-it if I can't get the gear I want anywhere else.
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Response from Smok-it
Hello Sandra, First of all, thank you for reaching out, and we are sorry for the bad experience you had at Smok-it. To be thorough on what happened, and give you an explanation : You ordered on the 30th of October evening, we reached out on the 31st because unfortunately a color was no longer available. Now, the 1st of November is a public Holiday in France, which was followed by a week-end. We then received on the 4th afternoon the wanted products, that could allow us to send them on the 5th. We still want to thank you for ordering at Smok-it, and I hope i was able to clear the air regarding that matter and . We still hope to see you soon on Smok-it and we wish you a nice week end. Smok-it
M
martine R.
Rating: 4 out of 5
following a purchase from 25/10/2024
Well received
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Response from Smok-it
Hello martine, Thank you very much for your review of order 44214 dated 25-10-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
V
VALERIE T.
Rating: 1 out of 5
following a purchase from 30/10/2024
Product unavailable despite being in stock
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Response from Smok-it
As we told you, this is the result of a stock error. We manage over 10,000 items in our catalog and unfortunately this item slipped through our net.
T
TREGON D.
Rating: 4 out of 5
following a purchase from 29/09/2024
Simple, fast, efficient
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Response from Smok-it
Hello TREGON, Thank you very much for your review of order 43963 dated 29-09-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. You can also find us on social networks: Facebook : SmokitEcigarette Instagram : smokitofficial YouTube : @smokitvideos Thank you again for your confidence in us, and see you soon!
O
Olivier H.
Rating: 4 out of 5
following a purchase from 19/09/2024
Fast navigation on the site, fast processing of my order and fast delivery by recorded delivery. No need to contact customer service.
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Response from Smok-it
Hello Olivier, Thank you very much for your review of order 43852 dated 19-09-2024! We are delighted that you have taken the time to share your experience with us. Your support is essential, and knowing that you find what you're looking for with us encourages us to continue our efforts to offer you the best products and services. On our website, we offer you : The fastest shipping possible! New products added regularly to surprise you A loyalty program that pays off with every purchase A team dedicated to providing you with the best vaping experience Find us on social networks: Facebook: SmokitEcigarette Instagram: smokitofficial YouTube : @smokitvideos Thank you again for your trust, and see you soon!
R
Raphaëlle J.
Rating: 1 out of 5
following a purchase from 07/09/2024
I received the wrong order: I received the small orchard but not fresh!
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Response from Smok-it
hello, we are sorry for this error, we propose to send you fresh nicotine booster to mix with your products without freshness, or to take back the not fresh and to send you back the products in fresh version. Thank you for your feedback.
O
Olivier H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Average, a decent experience but some services need to be improved. long time for my request to be taken into account, delivery in three days, but good.
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Response from Smok-it
We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.
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Sébastien V.
Rating: 2 out of 5
following a purchase from 23/08/2024
Delivery time far too long
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Yann C.
Rating: 1 out of 5
following a purchase from 13/08/2024
High price, shipping delay therefore significant delivery delay. No excuse from customer service, and I'm waiting to see the condition of the package when I receive it... I'll never go back.
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Emmanuelle P.
Rating: 3 out of 5
following a purchase from 14/07/2024
Delivery times far too long. I placed my order on a Monday and the parcel was only delivered on Friday. I didn't receive my order until the following Monday.
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Romain C.
Rating: 1 out of 5
following a purchase from 10/07/2024
Order takes a long time to leave, no real follow-up
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Response from Smok-it
hello, your order was placed on the evening of the 10th and left on the morning of Friday the 12th. Once the shipment has been handed over to the carrier, we have no control over delivery times, as we are located close to Olympic facilities, we are subject to delivery delays.
O
Olivier H.
Rating: 3 out of 5
following a purchase from 17/06/2024
Fast navigation on the site to find my neutral blond tobacco flavour liquid, slow processing of my request (I had to call smok-it again to get them to send me the order.) No need to contact customer service. Fast delivery all in one day.
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Erik D.
Rating: 3 out of 5
following a purchase from 31/05/2024
The nicotine dosages were not respected. My 10mg products were delivered in 20mg. If Smok it doesn't have the products, don't display them when ordering.
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Olivier H.
Rating: 4 out of 5
following a purchase from 06/06/2024
Fast navigation on the site to find the product Fast delivery despite the fact that I had requested a parcel and it arrived as a tracked letter Good overall
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Yann C.
Rating: 2 out of 5
following a purchase from 28/05/2024
1/ Expensive 2/ Delivery times not respected as the order was only prepared after 48 hours. 3/ Unprofessional parcel, poorly packed, no protection for contents, cardboard box bulging, products were packed inside. 4/ Parcel with several shocks and damaged products. (5/ Expensive and no quality service (see above) and no goodies, sweets or free products to thank for a large order. In short, little chance of seeing me again... 6/ Bonus dissatisfaction: impossible to send a complaint from my mobile via the site form. Captcha error but no Captcha control offered. 7/ Waiting for after-sales service to return faulty products.
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Response from Smok-it
Hello, We're sorry that your shopping experience on our site didn't live up to your expectations. As far as prices are concerned, you received a 10% discount on your entire basket and an additional 10% loyalty discount to use on your next purchase, it's true that we're 24 hours and not 48 hours late on delivery times. Your order was validated at the end of the day, so it was taken into account the next day and not the same day, due to a high volume of orders at that time, We're surprised that the packaging wasn't compliant, as most of the products are protected by a box. Unfortunately, once the parcel has been handed over to the carrier, it goes through the sorting center, the delivery drivers and the relay point, which means that the handling of the parcel can sometimes be rough, but we can assure you that it left our premises in good condition. After-sales service has sent you a returns slip so that you can exchange the faulty products.
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Ivan W.
Rating: 3 out of 5
following a purchase from 15/05/2024
delivery takes a long time...
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Erik D.
Rating: 4 out of 5
following a purchase from 05/05/2024
The order was processed in two stages, as half the products were not available. Customer service offered to change the nicotine dosage (20mg instead of 10mg). A pity.
Delivery on time, however.
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Olivier H.
Rating: 4 out of 5
following a purchase from 11/04/2024
Good, no problems to report. Fast navigation on the site, slow delivery due to the post office, but satisfied.
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Gildas F.
Rating: 4 out of 5
following a purchase from 05/04/2024
ras :)
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David L.
Rating: 4 out of 5
following a purchase from 04/04/2024
no worries, very good site, smooth and efficient delivery
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