Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2019
2 eliquids finally unavailable; I received a credit note...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I received someone else's order... very inconvenient because I had ordered in relation to my consumption and I am going to run out of product as a result of this error.
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Response from Smok-it
Hello, indeed following your call concerning the reception of the order it turns out that there was an inversion of parcel, we immediately took charge of your problem, the return of the parcel to our expenses and a new sending of your order was programmed. Sorry for this hitch, we will do as soon as possible for the return.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
bonjour, le site est bien fait, il a fallu que je joigne la boutique de paris xv pour connaitre les marques du e-liquide et des resistances. cordialement
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
A - A delay in delivery due to a colissimo routing error. B - The tape-laden packaging is not reusable (not environmentally friendly!). C - For the rest, TVB, so four stars.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
Hello, My order arrived on time even though there was a bank holiday, thanks Smok-it.
PS: The little candy makes me happy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Fast, RAS except that the site is complicated or is it me?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Ordered on Wednesday, received on Monday! An error in delivery......... I was afraid of the state of my cigarette, the package was rescotched, but not ..... Perfect! Tested only yesterday, so I can't give you a grade, to be seen..... It seems fine to me, except that the clermo is leaking through the ventilation holes. I'm going to take it apart to see if everything's properly installed. To be continued........
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2019
Delivery not fast enough
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/09/2019
A parcel damaged by the post office, so smoke it is not responsible, 5 vials less credited; so far so good.
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Response from Smok-it
Hello, a package arriving damaged is due to the fact that the carrier has mishandled your package, we can not be responsible, nevertheless you have reported a missing 5 products and on your good faith without first requesting an investigation with colissimo we have credited you a credit for the value of the 5 missing vials, we would like to point out that out of 26 orders you have placed this is the first time this has happened.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Well received
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2019
Cheap e liquids
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Good reaction when I was worried about not hearing from you. Then everything went perfectly. I'm still surprised to have received my 2 products in their original box but without the plastic wrapping around them. I recommended them anyway...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2019
I placed an order at the beginning of August and they sent me an email saying that the last part was broken and that they would receive it on the 19th. So far, so good, but I should have received it within a fairly short timeframe. The person called me at home where he said he was sending it and that the part would arrive today, but still nothing. I'm very dissatisfied and I'd like them to send it to me as soon as possible because waiting just for an order at 5 euros or so is starting to take a long time. Thank you for rectifying the matter again.....
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Response from Smok-it
Hello, sir, we took the liberty of calling you at home in order to resolve this problem of insult, we are a merchant on the WEB since 2013 and we have never had to manage this type of exchange, we understand your discontent following the announced delay of the provision of your product, but when you have goods blocked in customs it lengthens the delays, our products come from China it is an obligatory passage, nevertheless your pyrex leaves today 28/08 and should be delivered to you at the latest Friday 30/08. Cordially.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Good, no problems to report.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast service. Fair price... for a physical network store.
No complaints.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2019
Package never received, claim pending, loss of time insured damage...
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Response from Smok-it
If this happens to you often, as you told us on the phone, we advise you in the future to request delivery at a parcel relay or post office, as we suggest on the site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2019
No response to messages
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Response from Smok-it
Hello, madam, we reply to messages but at the moment with the vacations we're short-staffed and we're behind with our replies. However, if your request is urgent we have a telephone number mentioned on the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
not too bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Simple and easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
not bad ^^
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Good site small error when I ordered but rectified within a week after returning the items not ordered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Well 1st order, a little trouble to track the package indicating it is at the post office when it was in my box. If not thank you for the gifts. Will recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
I received my order, too bad it was missing an eliquid because out of stock while on the site it was in stock I should receive a credit. Hence my 4 stars instead of 5.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
the preparers must be color-blind in black and white, otherwise everything is fine and received on time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
No particular worries
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Simple, secure ordering
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2019
Very good, almost too much choice
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2019
No news about the parcel I ordered.
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Response from Smok-it
Hello, your order has been validated on Sunday, it has been taken into account the next day and has been shipped Tuesday late in the day, due to a delay on the entry of tracking numbers we will communicate this Wednesday in the afternoon. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Trustworthy site I'll definitely be back
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/05/2019
These are the wrong models
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Response from Smok-it
Hello, you have ordered pyrex for the pen 22 vape in 2ml, these pyrex do not fit on the pen plus vape which is in 4ml, this was well mentioned on the product sheet on our site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2019
I received the order today but 3 of 4 falcons spilled about 1/4 of its contents on the trip... the package smelled very good on delivery... too bad! Everything was soaked!
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Response from Smok-it
Hello, we've taken note of your feedback. Our bottles are inspected before any order is dispatched, precisely to make sure they're not leaking. However, as soon as we hand them over to the carrier, we don't check the handling of the package, because if the package falls or is thrown around, as can unfortunately happen, the bottles' seal may be less effective.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
1st opinion refused...but I haven't said everything for my order of 10/04. Lack of professionalism but rather of reactivity, despite my various requests. A damaged battery (during transport perhaps) - and don't forget the recipient's address error on the part of the site. Fortunately I know the letter carrier, who recognized my name. The battery was returned after receiving a return slip within 3 (working) days of the complaint (16/04). A replacement battery was sent under ......5 days after complaints (on 18/04) what a waste of time and trust...of professionalism and therefore of reactivity! with this waste of time, I was able to use my new box after 15 days after my initial order; picked up on 25/04 because tracked shipment and that the carrier did not want to ring at my home but asks me to recover in post office (do not forget the very accessible schedules of these post offices!). It's worth noting that people have a job, but they're not smart enough... However, it's not for lack of sending several emails and asking not to be penalized. I see I've been listened to!
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Response from Smok-it
Hello, yes indeed the first review was not accepted because there was inappropriate content, you accuse us of not being responsive what is more not to be professional out we reacted as soon as you contacted us about your battery deteriorated, a message from you at 10:43 on 13/04 and a first exchange from us at 11:21 the same date, On 15/04 we sent you a return slip for the damaged battery. We cannot systematically return a product following this type of dispute unless we have the assurance that the original product will be sent back to us.
As we explained to you in a previous exchange, we have no control over parcel delivery. Handling, delivery times and delivery depend on the post office, and if the letter carrier didn't want to ring your doorbell, we can't be held responsible. In fact, the only mistake we can admit is that there was an error in the address noted on the first shipment. This is called human error and we are sorry for it. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast delivery but packaging a little light and damaged on receipt.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
very well thank you !!!! very fast shipping!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The site is well out put the fact that I have not received the products requested in exchange for defective products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Prices are higher than elsewhere, but they have items that are almost impossible to find on other sites. Shipping was not too fast, but delivery times are acceptable. Very nice and useful gift added to the package.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
A little disappointed the bottles were not well closed liquid a little lost in the package I trust you for future orders with more rigor on the packaging thank you in advance
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/03/2019
My order never arrived, no commercial gesture, the person I spoke to asked me to lodge a complaint against the post office, no order tracking whatsoever.
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Response from Smok-it
Hello, we understand your disappointment, but as we told you your package was delivered by post colissimo letter box without counter signature and we have informed you on your tracker that this was done on 18/03, it is possible that your package has been stolen from your box we can not be responsible for a possible theft, we offer on our site a delivery point relay without additional cost against signature so that your shipment is more secure but this solution has not been retained at your confirmation of delivery.
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