Customer reviews of Smok-it

A

Acheteur vérifié

Rating: 4 out of 5

Published on 13/03/2019 à 15h46 following a purchase from 03/03/2019

Everything is perfect!

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 11h07 following a purchase from 05/03/2019

R.A.S

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 07/03/2019 à 12h59 following a purchase from 03/03/2019

Reliable

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 03/03/2019 à 10h51 following a purchase from 19/02/2019

Correct

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 02/03/2019 à 15h45 following a purchase from 22/02/2019

Loyalty points are low compared to others... Otherwise, good product, good packaging, fast delivery, good overall.

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 28/02/2019 à 13h12 following a purchase from 24/02/2019

I don't find the site very clear in terms of product information.

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 17/02/2019 à 22h46 following a purchase from 01/02/2019

A desire to do the right thing, but no less than 5 liquids were missing to complete my order, available on the site but not in practice. I had to choose others that didn't necessarily interest me...

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 17/02/2019 à 17h27 following a purchase from 02/02/2019

I did not receive a duplicate item. Instead, I received similar items with different characteristics and colors, without a word of explanation or any attempt to contact the seller beforehand about an out-of-stock situation, for example.

Translated reviews

Response from Smok-it Published on 19/02/2019

Hello, we have contacted you by phone following your message, we do not understand what happened to your order, we can be reached at 0142728156. The products are all in stock in the colors you requested, thank you for your feedback. Thank you for your feedback.

A

Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2019 à 17h04 following a purchase from 04/02/2019

Fast delivery, a little gift that's always a pleasure.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2019 à 08h36 following a purchase from 25/01/2019

good site

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 04/02/2019 à 10h26 following a purchase from 24/01/2019

Long processing times, no communication...

Translated reviews

Response from Smok-it Published on 04/02/2019

Hello, the delivery time is a parameter that we can not control, depending on the postal flow and regions concerned orders are delivered between 24h and it goes up to 6 days, as soon as you asked us the information of your order tracking we provided you with the tracking number. For information Saturday and Sunday and not included in the delivery time. Sincerely.

A

Acheteur vérifié

Rating: 4 out of 5

Published on 01/02/2019 à 14h35 following a purchase from 27/01/2019

Very satisfied with the service I found items that I couldn't find elsewhere. Fast delivery and conforms to the order. I will certainly recommend this site.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 27/01/2019 à 13h15 following a purchase from 24/01/2019

Fast, on-time delivery

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 24/01/2019 à 08h17 following a purchase from 17/01/2019

small problem with the delivery time for each order

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 20/01/2019 à 10h31 following a purchase from 23/12/2018

Correct price and fast delivery.

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 18/01/2019 à 17h20 following a purchase from 11/01/2019

On the site I have too nothing to complain delivery was made on time and the package was clean....

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 10/01/2019 à 16h39 following a purchase from 03/01/2019

Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!

Translated reviews

Response from Smok-it Published on 10/01/2019

Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.

A

Acheteur vérifié

Rating: 3 out of 5

Published on 17/12/2018 à 10h58 following a purchase from 09/12/2018

Bjr , I have a little problem with the delivery time : Ordered on 09-12 , Received on 14-12 !!! I think it could have been better in terms of delivery time .
Thank you to take into account.

Translated reviews

Response from Smok-it Published on 21/12/2018

We do take into account your opinion regarding delivery times, but there is one parameter that we cannot control: the carrier. La Poste does not guarantee deliveries in less than 48 hours, so delivery times can fluctuate, and events such as the yellow vest movement or bad weather can delay delivery. Best regards.

A

Acheteur vérifié

Rating: 1 out of 5

Published on 13/12/2018 à 16h28 following a purchase from 04/12/2018

more than a week to tell me that the product ordered is no longer available and surprised to see that what I buy does not meet my expectations

Translated reviews

Response from Smok-it Published on 13/12/2018

Hello, we understand your disappointment, it took a long time because we were looking for a solution to find the right item at the right rate and the importer told us that he did not maintain the reference in 6mg, we offered you 3mg with no obligation to change on our part, if it did not suit you we would have refunded the sale.

A

Acheteur vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 13h12 following a purchase from 07/12/2018

Claire rapide

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2018 à 16h12 following a purchase from 03/12/2018

Offers a quality selection, but lacks some interesting products.

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 03/12/2018 à 18h07 following a purchase from 24/11/2018

6 days is a bit long

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 29/11/2018 à 14h09 following a purchase from 25/11/2018

Fine

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 10/11/2018 à 12h55 following a purchase from 07/11/2018

All right!

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 09/11/2018 à 17h59 following a purchase from 03/11/2018

slightly long delivery time

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 03/11/2018 à 20h06 following a purchase from 30/10/2018

The site is good, the after-sales service much less so,a battery at 9 euros faulty but impossible to change, you have to go to the post office (difficult given my working hours), make the package, etc. ... while I am a loyal customer for several years and I have never sent anything back before.... Other sites like Philips, Amazon...are less fussy and more commercial, they only need a certificate saying that the faulty item has been destroyed. I won't be ordering any more electronics from smok it.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 21/10/2018 à 14h54 following a purchase from 11/10/2018

I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 14/10/2018 à 14h06 following a purchase from 08/10/2018

Normal

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 09/10/2018 à 08h12 following a purchase from 02/10/2018

Compliant product

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2018 à 14h21 following a purchase from 26/09/2018

Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2018 à 09h00 following a purchase from 25/09/2018

well

Translated reviews

A

Acheteur vérifié

Rating: 3 out of 5

Published on 29/09/2018 à 13h36 following a purchase from 24/09/2018

See below

Translated reviews

A

Acheteur vérifié

Rating: 1 out of 5

Published on 23/09/2018 à 13h48 following a purchase from 15/09/2018

Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw

Translated reviews

Response from Smok-it Published on 24/09/2018

You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.

A

Acheteur vérifié

Rating: 4 out of 5

Published on 15/09/2018 à 23h34 following a purchase from 05/09/2018

Very useful and wide choice

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 17/08/2018 à 13h02 following a purchase from 12/08/2018

Easy-to-use site.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 13/08/2018 à 20h12 following a purchase from 02/08/2018

I could have put 5 stars if it was more clearly indicated and reminded that if I took for 60€ my shipping was free.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 22/07/2018 à 14h53 following a purchase from 12/07/2018

SUPER PURCHASE, delivery in accordance with the purchase. Instructions in English and Chinese and little explanation on assembly and use. Too bad, adding a French instruction manual would not be a luxury thank you you tube.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 21/07/2018 à 14h06 following a purchase from 17/07/2018

Fast processing and shipping despite 7-day delivery by colissimo relais pick-up....

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 20/07/2018 à 13h01 following a purchase from 13/07/2018

Nothing to say

Translated reviews

A

Acheteur vérifié

Rating: 1 out of 5

Published on 14/07/2018 à 13h21 following a purchase from 07/07/2018

Second item sent did not correspond to my needs. After a return and on the basis of an advice message from the seller and a referral to a reference, the Tank ordered is still unsuitable. Too much time wasted.

Translated reviews

Response from Smok-it Published on 14/07/2018

Hello, sir, in our previous e-mail we told you that the pyrex you should buy is the pyrex for the tfv8 X Baby, but you bought the pyrex for the TFV8 big baby, we specify on our data sheets the compatibility of the pyrex linked to the model of the tank, if you don't read correctly what is written, we can't do any better. Best regards.