Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
bonjour , peut être il faudrait revoir l'emballage d'envoi car les produits était bien la mais 2 opercule de resistance un peu ouvert , rien de mal et carton du liquide un peu amoché bref il serait peut être plus judicieux d'emballer tous sa dans une boite en carton .
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2018
No information after payment.
Delivery too long.
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Response from Smok-it
Hello, after payment you were notified by email with a link to track the shipment of your order. Then the delivery time of the post office is an element that we can not control, in fact the post office can deliver you in 24/48h or within 5 days after our shipment, all this varies depending on the region of destination.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2018
Simple and clear website. Product received with a nice storage case.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Easy to use and fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
Buen
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
Order took far too long to arrive.
The product corresponds to my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Waiting for the product missing from the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
1st order and no worries, fast delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2017
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2017
Nice and intuitive site, but my order arrived 3 days late.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good product and very fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2017
satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Serious site, respectful of orders and deadlines.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
Intuitive and clear
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good site, nothing to say. One downside: the delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2017
well one of the cheapest on the kind of cig purchased
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2017
Order received late
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
Bof sava
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
Very slow shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Fine
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/10/2017
Order received 10 days after ordering.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/10/2017
Very little explanation of payment conditions. No e-mail to explain the longer wait when paying by check.
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Response from Smok-it
Hello, it may not be explained on the site that the processing time is longer for a payment by check, but it is normal that we take precautions following the cashing of a check on a distance selling and especially respect the 14-day withdrawal period.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
Good products . Shame for the delay of reception not honoured. Products ordered on the 12th received on the 20th.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
WELL
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2017
Ok ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
It's a shame we don't have more stock of certain products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
Not too bad, but some errors on the site and some liquid vials not filled!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Hello, It's a pity that the choice in the smok-it range has narrowed, we can no longer order the intense tobacco range except in single dose. Can you tell us why? Best regards Maja Pavicic
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Response from Smok-it
Hello, due to a commercial disagreement with our laboratory, we have had to stop the production of e-liquid under the SMOK-IT brand. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
A small delay in delivery due to an unspecified shortage, but nothing serious. I contacted customer service, who replied very quickly and transparently (the supplier was a little late with one of my products). Having been very well received in the store (La Motte Piquet) and always finding great products, I have very little to reproach Smok-It for. I recommend them and will order from them again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Very good product fast delivery!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
The speed with which the order is dispatched leaves much to be desired.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
Site Not serious! Nobody warns us when the product is not available! We stay in the waiting until we call them!! then they send you 6mg necotine when I had ordered 12mg. and again no one contacted me to explain that they did not have 12mg. I was sent my order with 6mg ... It's really not serious .. more than disappointed. ...
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Response from Smok-it
Hello, we understand your dissatisfaction and we apologize for the problems encountered, we have suffered the closure of the manufacturer for the unavailability of your products for over 10 days and at the time of delivery we did not have the products ordered, it is true that we should have contacted you beforehand but our staff at the time did not, however as soon as the 12mg will be available (expected mid September) we undertake to send you. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
fast efficient and clear. only the update of the products in promotion would be a good thing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Nothing to say so far, very good
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