Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Very good product fast delivery!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
The speed with which the order is dispatched leaves much to be desired.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
Site Not serious! Nobody warns us when the product is not available! We stay in the waiting until we call them!! then they send you 6mg necotine when I had ordered 12mg. and again no one contacted me to explain that they did not have 12mg. I was sent my order with 6mg ... It's really not serious .. more than disappointed. ...
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Response from Smok-it
Hello, we understand your dissatisfaction and we apologize for the problems encountered, we have suffered the closure of the manufacturer for the unavailability of your products for over 10 days and at the time of delivery we did not have the products ordered, it is true that we should have contacted you beforehand but our staff at the time did not, however as soon as the 12mg will be available (expected mid September) we undertake to send you. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
fast efficient and clear. only the update of the products in promotion would be a good thing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Nothing to say so far, very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2017
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2017
Fast and reliable site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2017
Rather long shipping time but I like the product arrives anyway
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2017
Order received promptly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2017
Received after 4/5 days, electronic cigarette not working and no response from customer service...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2017
Delivery time is average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
good diversity of products, very pleasant site to visit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2017
nothing to complain about, ok Except that I received my parcel at the post office when I asked for delivery at the pickup relay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
I'll order again whenever I need to.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2017
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2017
fine
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2017
received an Eliquide 50ml already opened, very disappointing.
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Response from Smok-it
If you are not satisfied, you can return the item by contacting our team at the following address: [email protected]. Thank you for your return.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2017
Not very well the electronic cigarette leaks.
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Response from Smok-it
To date, we have not encountered any problems with this product. If you have screwed in the resistor correctly, please contact our team at [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
The site is easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
Potable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2017
Only snag! I waited a week for the product to arrive instead of the 3 days advertised on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2017
I recommend, serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2017
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2017
Very good and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
no worries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2017
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
Simply perfect in terms of choice and delivery time. Package received 48 hours after my order. The packaging was also of high quality. The only small drawback is that I had a bottle of e-liquid that doesn't close properly and consequently leaked during transport, resulting in a loss of about 1/4 of the bottle.
For this reason I didn't give it 5*.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2017
Poor stock management - one of the products is available online but not in store - replacement product offered (which is a plus). If you want to order a specific product - it is better to call the store to confirm availability, or go to the store yourself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2017
Correct and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Delivered very quickly but too bad a bottle leaked in the parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Stock not up to date But replacement of missing products with agreement very good reception of the order good description of the products I will repeat my orders on this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
Impeccable delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2016
I did not receive the entire order
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Response from Smok-it
Hello, we have checked your order preparation, and it turns out that we have sent it whole, is your tracking letter has been delivered without it being opened by the post office? Sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Good to very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
GOOD TO VERY GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2016
Fine
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