Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast navigation on the smok it site, slow time to receive the tracked letter, but that's because of the post office. No need to contact customer service, order conforms to my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2023
Item does not work immediately upon receipt.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Compliant order, but 8 days from order to receipt is a long time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2023
I haven't received my order yet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2023
Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Price has gone up a lot too bad it's becoming less interesting
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
wrong coils delivered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/06/2023
I ordered two 7000 puffs and one of them doesn't work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
No problems with the products, but delivery is a little slow.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2023
Not satisfied at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
Easy navigation on the site, fast delivery and my order met my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Order conforms to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2023
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Fast delivery. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
item as described
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2023
I ordered GeekBar Watermelon Ice which was available on your website. After a few days, I received an e-mail informing me that the product was not available and that I wished to replace it. I said no and to proceed with the refund. No one has replied yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2023
Product error, excellent responsiveness for the return and receipt of my correct order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2023
delivery can sometimes take a long time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Good experience, but it would be nice if I also received an email when the package was delivered to the collection point. Now it was searching the site to see if it had already been delivered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2023
One week late and still not shipped. It's a shame and not the first time they don't respect their deadlines for a site located in France.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2023
I received a liquid "opened" without the safety ring. Trader contacted, proof photos sent by mail, but the proposed solution did not meet my expectations (return at my expense) ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
I'm always happy with my orders and the delivery time. And the samples to taste give you an idea.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
I quickly found my product on the site, long processing time, but a copy that met my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Easy to navigate on the site Order placed quickly, but slow to take into account Fast delivery times Order conforms to my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2023
goed op tijd aangekregen
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2023
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2023
Fast navigation on the site, quick processing, and delivery within 48 hours. Order compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast navigation on the site and I quickly found my product, which met my expectations. It's a pity that it took a while to process my request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
I easily found my product on the smok it website and the order was quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
.****
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Fine except that I only received one product and have to wait until next week for the one I ordered.
Thanks for the small 10 ml liquid, it's great for tasting new gourmet products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
I have not received my order
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Response from Smok-it
Hello, your parcel was supposed to be delivered today but due to the current strikes it has been postponed until tomorrow. Once the parcel has been handed over to the carrier, we cannot influence its delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
Nothing's 100% perfect, but you're close.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
Request taken into account long I had to send an email for the dispatch of my request for liquids.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good overall
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