English 
A
Rating: 3 out of 5
Delivery time over 72 hours
Translated reviews
Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
received the wrong part
Translated reviews
A
Rating: 4 out of 5
Easy-to-use site
Translated reviews
A
Rating: 4 out of 5
Fast and efficient I recommend smoke it
Translated reviews
A
Rating: 3 out of 5
Delivery too long
Translated reviews
A
Rating: 3 out of 5
No stock ! No order refunds yet!!!
Translated reviews
Response from Smok-it
Hello, following your request the items were refunded on 02/11/2021 on your credit card transaction.
A
Rating: 3 out of 5
For the first time, there was an oversight in my order, which can happen to anyone and will not prevent me from continuing to order from you... However, when I received my order, I received all the liquids and boosters in good quantity, but the datt white stuff cotton parquet was not present. Apart from this detail, I'm generally satisfied with Smok it :)
Translated reviews
A
Rating: 3 out of 5
The products are packaged in a "reinforced" envelope, but this didn't stop one of the liquids from leaking. Very good chocolate smell, but very unpleasant to the touch when you open the envelope. Some sites put the products in cardboard boxes, which are much more protective.
Translated reviews
A
Rating: 4 out of 5
The site is clear and I was able to find everything I needed. I was afraid I wouldn't like the flavours and I love it! Delivery took 6 days, but the store staff were very friendly.
Translated reviews
A
Rating: 1 out of 5
Still haven't received anything and the mail tracking doesn't work.
Translated reviews
Response from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
A
Rating: 2 out of 5
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
Translated reviews
It's up to me to find a more efficient site that respects its customers.
Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
A
Rating: 4 out of 5
fast and efficient thank you very much
Translated reviews
Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
Wishing you a pleasant day!
With Smok-it you accumulate loyalty points that can be used whenever you want! Also with us you benefit from promotions all year round if you subscribe to our weekly newsletter!
We're on Facebook, Instagram, and even YouTube for tutorial videos to get to know Béaba on the electronic cigarette, and it's just below:
Facebook: https://www.facebook.com/SmokitEcigarette Instagram: https://www.instagram.com/smokitofficial/ YouTube: https://www.youtube.com/channel/UCVfsBWOUYWPs3tc2mFvfdRw
A
Rating: 3 out of 5
in my parcel some bottles leaked
Translated reviews
A
Rating: 4 out of 5
There's nothing to say about the batteries - they're in order.
Translated reviews
A
Rating: 4 out of 5
Good products, good service, I highly recommend the site... but Virginia's error in my order for the second time (Vampire Vape which I hate instead of Medusa).
Translated reviews
Response from Smok-it
Hello Patrick, It's very kind of you to recommend our website. For the error with the virginia, we advise you to call customer service or write an e-mail so that we can replace it for you! We are sorry for the inconvenience, and thank you for your kind comment.
Have a nice day!
Have a nice day!
A
Rating: 4 out of 5
Fast and efficient well
Translated reviews
A
Rating: 4 out of 5
Not bad, but order tracking is a bit complicated!
Translated reviews
A
Rating: 4 out of 5
I'll only give the fifth star when the packaging is more environmentally friendly (and the parcel less over-boarded with adhesive tape). For the rest, it's perfect!
Translated reviews
A
Rating: 3 out of 5
An order cashed but the product is out of stock! No refund offered...
Translated reviews
Response from Smok-it
Sir, we informed you of a stock error on the product you ordered and offered to replace it, at no time did we force you to accept our proposal. If you wanted a refund, all you had to do was let us know and we would have done so without any problem.
A
Rating: 1 out of 5
My last order delivery not top Order placed Sunday evening received Friday !!!! Too bad...... because usually order on Tuesday and receive on Thursday !!!!'
Translated reviews
Response from Smok-it
Depending on the region, deliveries can be made in 24H or 96H. This is a parameter we can't do anything about, as lead times vary at certain times of the year, such as back-to-school, Christmas and summer vacations.
A
Rating: 3 out of 5
The request for notification arrived 2 days before I received the parcel!... So I'm informing you of a problem with my long-awaited cigarette: the voopoo find that I rushed to try out but alas, after fitting it according to the instructions, no response from the battery! I tried to charge it, but the light was green, so I tried to understand why it wasn't responding to me - the light wasn't there!...? Reopening with a huge leak of liquid After cleaning, no more result! I'm obliged to ask you to take it back to try a new promotion, which I hope will give me greater satisfaction!!!...
Translated reviews
A
Rating: 4 out of 5
well
Translated reviews
A
Rating: 4 out of 5
Almost perfect, thank you.
Translated reviews
A
Rating: 1 out of 5
Order never returned No customer service
Translated reviews
Response from Smok-it
Sir, your order has been delivered to your home letter box information given by the carrier, you have selected this method of delivery which is without countersignature unfortunately we can not be responsible for the security of your mailbox, we offer delivery options countersignature with relay parcels or chronopost which guarantees a more secure delivery.
A
Rating: 1 out of 5
Delivery always late. 2 orders for shipment in 3 days. Result 9 days and 5 days
Translated reviews
Response from Smok-it
The site indicates 48H to 72H, packages can be delivered in 24H or 72H it depends on the carrier orders once sent are subject to the vagaries of routing due to the fact of road transport, sorting and distribution on some region that is longer than others.
A
Rating: 1 out of 5
To avoid preferably. Service after sale lamentable. They cash sending and after if there is a problem demerde you whereas I am customer with them since several years but good.
Translated reviews
A
Rating: 4 out of 5
quick and easy delivery bravo
Translated reviews
A
Rating: 1 out of 5
I HAVE NOT RECEIVED MY ORDER
Translated reviews
Response from Smok-it
Hello, your order was delivered on Thursday 29/07, the parcels once given to the carrier we have no more posibility to make accelerate the sending, indeed on big period like the end of year or period éstivale it happens that some sending undergo delays. Yours faithfully
A
Rating: 1 out of 5
Very disappointed Ordered 5 liquids in stock Received only 2 In addition, insufficient postage so I had to pay 3.62 € on delivery in addition to postage already paid at the order. No response to date from customer service following my email.
Translated reviews
Response from Smok-it
Hello, we understand your disappointment and following your inconvenience we have added an extra vial to the remainder of your order. Please accept our apologies. Yours faithfully
A
Rating: 4 out of 5
Site navigation not great
Translated reviews
A
Rating: 1 out of 5
Package still not received!
Translated reviews
Response from Smok-it
Hello, your order was delivered on Monday 26/07, there was a delay due to a blockage in customs of the product you had ordered.
A
Rating: 4 out of 5
At the top nothing to report
Translated reviews
A
Rating: 3 out of 5
Good site navigation, perfect delivery, perfect WFC product and nicotine. But very disappointed with Poom 2000mg.
Translated reviews
A
Rating: 1 out of 5
Very disappointed order placed on 06July21 And still not delivered and you sell the delivery under two to three days it's a shame to make fun of people like that I really do not recommend smokit to other customers I am very dissatisfied
Translated reviews
Response from Smok-it
Sir, your order was placed on 07/07 at the end of the day and not on 06/07, so it was taken into account on 08/07, the time announced on the site of 2 to 3 days is for information only, we can't guarantee 100% of the time, the delivery of the parcels being done by the carrier and not by us, we can't influence the time, there are deliveries made in 24H as in 96H, the history of your shipment informs us that it was scheduled for today but your address was inaccessible according to the carrier.
A
Rating: 4 out of 5
Very good product
Translated reviews
A
Rating: 3 out of 5
Delivery a little long
Translated reviews
A
Rating: 4 out of 5
Delivery on time,great
Translated reviews
A
Rating: 3 out of 5
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 1 out of 5
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
Translated reviews
Response from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.