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Rating: 4 out of 5
Very good product
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
Summary of reviews
Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Delivery a little long
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A
Rating: 4 out of 5
Delivery on time,great
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Rating: 3 out of 5
I had ordered products in 3 mg nicotine and received them in 10 mg. This is the first incident I've had since ordering.
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A
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Company that collects payments, cancels the order without warning, no longer responds to emails or phone calls. My refund request, which was supposed to take 48 hours, is still pending after 15 days. No comment
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Response from Smok-it
Sir, we notified you by e-mail on the same day as your order to let you know that the liquids you ordered were no longer available. We immediately cancelled the bank transaction so that you would not be debited, we have checked the transactions for that day and it turns out that we did not receive the funds for your order due to the cancellation, If you have been debited, please send us the proof of debit by e-mail to our contact mailbox. We will make enquiries with our bank, we will reply to your e-mail. You left a last message dated 12/05 and we have replied to you, but for the telephone we have been cut off by ORANGE for 1 week, so for the moment we can only reply by e-mail.
A
Rating: 2 out of 5
Hello, I have not received the entire order.
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A
Rating: 3 out of 5
packaging can be improved
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A
Rating: 1 out of 5
Order still not received and no parcel number
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Response from Smok-it
Hello, your order left on 05/05, the tracking number does not yet appear on the database because sometimes the carrier does not scan the package as soon as it is handed over for distribution, unfortunately the delivery is made by a carrier service provider and once the package has been handed over we no longer have the power to speed up shipments, but we can confirm that it has been sent.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
a little expensive compared to other sites but very fast delivery very good overall
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Rating: 1 out of 5
A hyper hyper long delivery time, time expressed on the site not respected. End of adventure
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Response from Smok-it
Sir, as we told you the time indicated on the site is an average generally found it may be that orders are delivered in 24 hours as in 1 week all depends on the carrier, the packages once given the routing is a service that we do not do ourselves, following your complaint we have opened an investigation with our provider to identify the problem, we regret the end of adventure with us and are sorry for this unexpected.
A
Rating: 4 out of 5
A little long for delivery but the rest very good!
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A
Rating: 1 out of 5
Medium unable to prepare an order
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A
Rating: 4 out of 5
Perfect. The only problem on the site is a bug at the time of payment by Visa. The machine indicated a payment problem when in fact the payment was validated. Otherwise, very good... fast, friendly delivery at an attractive price.
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A
Rating: 4 out of 5
Good site...Wide choice of products and fast delivery.
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A
Rating: 4 out of 5
Fast delivery, good customer service
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A
Rating: 2 out of 5
Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!
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Response from Smok-it
Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.
A
Rating: 4 out of 5
Good overall, but the packaging can be a little flimsy at times.
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A
Rating: 4 out of 5
Very fast delivery.
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A
Rating: 4 out of 5
Snelle levering in België!
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A
Rating: 4 out of 5
Some slowness, but nothing to worry about
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A
Rating: 4 out of 5
this command well
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A
Rating: 1 out of 5
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
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Response from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
A
Rating: 4 out of 5
Very good. 20% off after ordering... too bad...
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A
Rating: 4 out of 5
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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A
Rating: 2 out of 5
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
A
Rating: 4 out of 5
Thanks to Eva who added some sweets....
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A
Rating: 4 out of 5
Fast, efficient and professional!
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A
Rating: 4 out of 5
Not too bad but requires adaptation
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Rating: 4 out of 5
.....
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A
Rating: 4 out of 5
fast, friendly service
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Rating: 4 out of 5
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Rating: 4 out of 5
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Rating: 3 out of 5
Perfect reception of the order. I ordered 4 shotfills and 1 aroma. In the order, I had 1 shotfill date exceeded, normal I knew it with the purchase. The aroma had the right date, but the other 3 shotfills, the dates had disappeared, on 1 it was clear that someone had used a product to erase the date, and on the other 2 dates could not be found. So, 1st order and last.
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Rating: 4 out of 5
Fast and compliant
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Rating: 4 out of 5
nnnn
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Rating: 1 out of 5
very bad bottle of 50 ml pierced very disappointed not your soap
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Response from Smok-it
Sir, you've reported a problem with a pierced bottle without contacting us first. We can't take action if we don't know what the problem is, and especially without a photo to back up your claims about the bottle in question.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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