Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
Fast delivery! Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Thank you very much. Perfect product and delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order on August 18, it is now August 30 and I still have not received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I haven't received my order yet, please reply. Thank you.
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Response from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/08/2020
on the site there is written 2 to 3 days for the delivery I am waiting for my delivery since soon a week
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
never a problem... always satisfied
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I have received nothing
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Response from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
As fast and efficient as ever!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Nothing to report. All ok.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very satisfied, delivery on time and small sample offered.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
What I ordered arrived very well! On time and good shipping package
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
fast and complete, perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Ras, fast delivery, well packaged, I recommend this site.always satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
good order processing
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
As always, impeccable service, fast delivery, top-notch products. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Everything is very clear.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
I really recommend it! I initially had a problem with the payment of my order by e-carte bleue, problem solved in 48h, shipment of the order received 2-3 days later. Friendly and fast customer service. And the product matches. Top top top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
always so satisfied!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2020
Usually nothing to say about the responsiveness of the site, but the last order was shipped 5 days after being placed... Which means that I should receive my order for the 9th on the 17th! Otherwise, the prices are very attractive.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Perfect as always. Too bad the candies and samples are gone ;)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
bvkjvxc
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
super
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Perfect service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
fast, efficient service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Delivered in isothermal packaging! So pleased!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
I've been ordering from Taklope for 2 years. But they are short of product and this is the only site that sells the product I like and with delivery in 24h. Honestly, I have nothing to complain about and I'm going to recommend this site. But it still lacks choice whether ato, box, resistance, cotton but good they 9n MO. DIY at least.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good site, I recommend it, fast delivery and product as described.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
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Response from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Good promotions
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
fast. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Order received in 48 hours as promised. Customer service available. No complaints
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
As always very satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Fast delivery, with a little attention in the letter, I wouldn't hesitate to recommend you. Thank you very much!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
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Response from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2020
fast delivery, very well packaged, very nice gift, thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Order received promptly
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Delivery to letterboxes on schedule
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
everything is perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
quick well-
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