Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2020
Package received after 3 weeks there is the health crisis too but good .. I recommend the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Perfect, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Fast service, great price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Very satisfied, careful and fast service, thank you for the little gift enclosed with my order, I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2020
Product found easily
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Very satisfied with my order fast delivery I highly recommend these products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very fast, with the little sweet that always makes you happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Respecting the deadline even during this period of confinement.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2020
1ére commande en plein confinement bon un peu long 15jours mais excusable et le produit parfait vient de faire une nouvelle commande, à suivre
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
FAST DELIVERY WITH AN EXTRA KREMA CANDY
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
Hello, the cigarette I ordered does not charge.
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Response from Smok-it
Hello, your product has a charging fault, this concerns the after-sales service, we have sent you an e-mail about this.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Fast delivery quality products I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Serious site, very fast shipping and delivery despite the confinement, top service, nothing to complain about!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
I will only give one star. I find it disgraceful to send an e-mail to tell me that my parcel has been dispatched and then wait 5 hours to tell me that a product is missing. Worst of all, they give me a credit note worth less than the product I paid for but which I won't get. I asked for a direct refund. One thing's for sure, I'll never order from them again!
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Response from Smok-it
Hello, we warned you because the last vial in stock was leaking, the credit in question is 11.61 in fact you had 10% promo code on your entire order and therefore on the product that was not sent which is 12.90 excluding 10% discount, with the discount that you paid 12.90 - 1.29 = 11.61, so you are reimbursed just what you paid. Now if you want your money back, there's no problem, you've made the request and it's been taken into account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Nice, fluid site and a wide variety of materials. I had no trouble finding what I needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
dispatch a little long but given the economic situation it's normal otherwise very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Fast, attractive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Received promptly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
clear and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Efficient, fast, professional, fully satisfied. Site to be recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Hello, the site is great. And my order was great. Thank you, I would recommend the site to friends and I would recommend your products again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Despite slow delivery, good reception after 6 days. Thanks you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Clear and pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Impeccable service and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Fast, careful shipping!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very satisfactory products and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Really at the top, the setting up of the chronoposte for delivery is really great and the price is really good. I appreciate their availability if I have a question, I call and immediately I have my answer. Even in these times of confinement and complicated working conditions, the service is top notch, 10/10.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Very fast delivery and compliant products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Reactive in case of error on your part.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
They're really nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2020
Clear, simple and pleasant! I'm a fan!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good site and service!. The staff is always friendly and attentive!!. I highly recommend ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Fast and efficient, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Cheap and quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Containment or not ... Smok-it always answers seriously.
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