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Rating: 5 out of 5
No problem.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Good, but not easy to find what you're looking for, maybe because I'm a beginner.
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Rating: 5 out of 5
Super! Very good products, beautiful store well located, and I was able to pick up my products quickly! I recommend it!
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Rating: 5 out of 5
Perfect as usual with fast delivery :)
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Rating: 5 out of 5
fast, efficient service
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Rating: 2 out of 5
My order arrived 6 weeks later, in 2 packages. The first package was empty. The packaging had been opened (customs? post? other?). Basically, I received a shredded envelope with 5 samples of an aroma so bad for my taste that I threw them away. The 2nd arrived 1 week later. It would be nice if delays were announced at the time of ordering, and not when payment has been made and a "reasonable" delay has already passed.
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Response from Smok-it
Hello, we agree with you about the delay, you should know that liquids or materials coming from abroad go through the French customs, it happens very often especially at the end of the year that there are controls, in the case of your liquids we had a delay of 2 weeks because of a control, this unfortunately we can not predict, For the first shipment, you did not make any reservation or refused the parcel due to its poor condition. Following the missing item, we opened an investigation in order to obtain compensation.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
very good product and very well packaged thank you
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Rating: 5 out of 5
Fast shipping and tracking! Great!
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good free delivery and fast taste as I wanted
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Cheap and fast!
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Rating: 3 out of 5
Buen
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Rating: 5 out of 5
Very fast and compliant product
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Rating: 5 out of 5
fast and conforms to my order
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Rating: 5 out of 5
Good value for money
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Rating: 3 out of 5
Order took far too long to arrive.
The product corresponds to my expectations.
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The product corresponds to my expectations.
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Rating: 5 out of 5
serious and concerned about customer satisfaction. The product ordered was not in stock and I was offered the product in another color. Thank you for your seriousness and your speed - the parcel was received within 48 hours.
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Rating: 5 out of 5
Delivered in 3 days
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
order placed friday evening, parcel received monday morning. well packaged everything perfect.
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Rating: 5 out of 5
Nothing to complain about, except that the color of the bottles has changed, but not the Muffin flavor, which is still as crunchy as ever.
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Rating: 2 out of 5
Delivery time far too long. I had a problem with my product, the person on the phone was no help.
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Response from Smok-it
Hello, unfortunately we do not control the delivery made by the post office, in period of December the deadlines are lengthened considering the strong demand, concerning your call for an explanation on your product we are sorry that this one could not be of any help to you, however you can contact us via the mail box [email protected] if your problem persists.
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Rating: 5 out of 5
FAST WITH CHOICE
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Rating: 5 out of 5
Great ;) and very good reactivity in case of breakage.
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Rating: 3 out of 5
Nice and intuitive site, but my order arrived 3 days late.
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Rating: 5 out of 5
fast shipping very good device i am not disappointed very satisfied i recommend
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
impeccable
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Rating: 5 out of 5
FAST AND EFFICIENT
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Rating: 5 out of 5
Perfect
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Rating: 3 out of 5
satisfied with the speed but a welcome message would have been nice so moderately satisfactory because I think it was a good order on our part and the least we could have done is to have a little something that would have made us come back to you. sorry because many sites do this. cordialement
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Rating: 5 out of 5
Trustworthy site
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Rating: 5 out of 5
Fast and efficient
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Rating: 5 out of 5
All right!
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Rating: 5 out of 5
very good I recommend.
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Rating: 5 out of 5
Fast delivery, as ordered.
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Rating: 5 out of 5
I ordered a 50ml e-liquid which was unfortunately out of stock. I waited for Smok-it to stock up for a little over a week, but the e-liquid didn't arrive (nor did I find it in other stores). I therefore contacted them to take another reference (4 bottles of 10ml costing more than the product originally ordered), Smok-it agreed and upon receipt of the order I had an additional bottle resembling the e-liquid I wanted. That's good business and worth a 5* Thank you!
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