Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Correct delivery. Call from Smok-it to tell me that some products were missing so I could replace them, really great. What's more, the charger I ordered went perfectly with the battery I ordered. No complaints.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2015
I received my e-liquids on 25/09 and half of the products have an expiry date of 10/2015. I find this totally unacceptable. I've been ordering from this site for over a year now, but I don't think I'll be recommending it for a long time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2015
order conformed, at a good price and quickly dispatched: perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2015
Listening to the customer <br /> Express orders and excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2015
tjrs parfais rien a redire rapide fiable serviable je recommande fortement smok it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2015
I called for reasons of quantities delivered..30 ordered...... 13 delivered<br /> no answer.....<br /> no stock for disposables<br /> some disposables don't work<br /> since 2 years not too much problem<br /> correct product<br /> jean paul fenayon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2015
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2015
I can't say that I'm satisfied with your commitment <br /> I must say that at the price of delivery (4.90) you took 7 days to fulfil your commitments, it's easier to place an order than to receive it<br /> Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2015
very satisfied, because you took the trouble to call me to adjust my order of e-liquid<br /> thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2015
Very good. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2015
liquid leaking into the pouch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2015
The cigarette doesn't work. Although I followed the instructions step by step
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2015
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2015
Everything went very well, very fast delivery. Perfect for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2015
Quality product and fast delivery. TB.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2015
Another order where we are completely satisfied fast customer service super attent just my meche qu are out of stock but was notified by phone thank you also for the sample I highly recommend smok it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2015
Delivered in 24h... nothing to complain about, very good products.<br /> I recommend this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2015
Impossible to contact them either by mail or phone, my order stagnant I think I can massoir on my 66euro. Order on 22/07
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2015
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2015
Very fast delivery and product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2015
We hope you will follow this product ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2015
Hello, Yes, very satisfied with the service <br /> However, I would like to inform you that I was a customer at the store located rue lafayette Paris 9<br /> And that the staff never warned me that the store was closing its doors permanently, having purchased and deposited an electronic cigarette for repair, I am still not in possession of it. <br /> Thank you for telling me the procedure to follow to recover it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/07/2015
(Defective product e-cigat disposable) despite my complaint by mail I have received no return <br /> Very very disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2015
Mega super happy received my order quickly and as a bonus got a very nice gift thank you smok it I highly recommend SMOK IT they are super and listen to their customers
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2015
Totally satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2015
You can't give a mark of 0 otherwise I would have done it. Order placed last Sunday, shipped since Monday according to them... No parcel number associated and no return following my<br /> requests via the form and chat.<br /> Parcel not received to date and I had to buy a charger in store because delivery is so long <br /> To flee
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2015
Very serious site. Fast and accurate shipping. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2015
zeer vlug geleverd
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2015
A slightly mixed review, as I received a bottle of Eliquid that leaked in its packaging, perhaps during transport...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2015
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2015
perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2015
Product in stock on the site but not in store.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2015
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2015
Impeccable site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2015
fast and free delivery. Nothing negative to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2015
Perfect as usual. Thank you very much
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2015
Hello, I placed an order on 28.04.2015 for some products. Today is 11.05.2015 and I still haven't received anything. For a delivery that was supposed to be made within 2 or 3 days, I find this very light.<br /> Greetings.<br /> Mercédés Bondet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2015
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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