Customer reviews of Smok-it

Hello Olivier,

Thank you for taking the time to share your feedback.
We are glad that the preparation of your order generally satisfies you. We also take into account your remark regarding the shipping method to further improve your experience on Smok-it.

The Smok-it team

Hello Mathieu,

Thank you for your feedback and your rating. We are delighted that you appreciate the availability of our products and our competitive prices. We take your comment regarding shipping times into account and are actively working to improve them. Your satisfaction is our priority, and your feedback is valuable to us.

Looking forward to serving you again!

The Smok-it team

Dear Tamás, Thank you for your feedback. We understand that ordering the wrong product can be frustrating, and we sincerely appreciate your business. To clarify, while both products share the name "Mozambique," they are distinct and listed separately on our website. The "E-LIQUIDE MOZAMBIQUE SELS DE NICOTINE DE PULP 10ML" and the "MOZAMBIQUE BLEND 10ML - LE POD LIQUIDE BY PULP" have different formulations, including their PG/VG ratios, which are clearly indicated in their respective product descriptions to help customers choose the right formula for their device. Your order was placed on January 16, shipped the next day, and delivered to a pickup point on January 23. Since it was collected on January 29, if the mistake had been noticed earlier, we could have advised you not to pick it up. In that case, the package would have been returned to us due to non-collection, and we could have explored a solution. However, since the issue was only discovered upon opening the package, a return or exchange is unfortunately no longer possible. Once a product has left our premises, we cannot guarantee its integrity for resale, which is why we have to maintain this policy for all customers. This ensures product safety and quality for everyone. We truly appreciate your loyalty and hope to continue serving you in the future. If you ever need assistance selecting the right product, our team is always happy to help before you place an order. Best regards, Smok-it

We searched for the product in question before we were certain that it was out of stock. As we reacted quickly, we did not refund the amount but cancelled the transaction. Unfortunately, this can happen with products that are no longer sold and whose manufacturers don't keep up with wholesalers' accessory requirements.

Hello Sandra, First of all, thank you for reaching out, and we are sorry for the bad experience you had at Smok-it. To be thorough on what happened, and give you an explanation : You ordered on the 30th of October evening, we reached out on the 31st because unfortunately a color was no longer available. Now, the 1st of November is a public Holiday in France, which was followed by a week-end. We then received on the 4th afternoon the wanted products, that could allow us to send them on the 5th. We still want to thank you for ordering at Smok-it, and I hope i was able to clear the air regarding that matter and . We still hope to see you soon on Smok-it and we wish you a nice week end. Smok-it

As we told you, this is the result of a stock error. We manage over 10,000 items in our catalog and unfortunately this item slipped through our net.

hello, we are sorry for this error, we propose to send you fresh nicotine booster to mix with your products without freshness, or to take back the not fresh and to send you back the products in fresh version. Thank you for your feedback.

We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.

hello, your order was placed on the evening of the 10th and left on the morning of Friday the 12th. Once the shipment has been handed over to the carrier, we have no control over delivery times, as we are located close to Olympic facilities, we are subject to delivery delays.

Hello, We're sorry that your shopping experience on our site didn't live up to your expectations. As far as prices are concerned, you received a 10% discount on your entire basket and an additional 10% loyalty discount to use on your next purchase, it's true that we're 24 hours and not 48 hours late on delivery times. Your order was validated at the end of the day, so it was taken into account the next day and not the same day, due to a high volume of orders at that time, We're surprised that the packaging wasn't compliant, as most of the products are protected by a box. Unfortunately, once the parcel has been handed over to the carrier, it goes through the sorting center, the delivery drivers and the relay point, which means that the handling of the parcel can sometimes be rough, but we can assure you that it left our premises in good condition. After-sales service has sent you a returns slip so that you can exchange the faulty products.

Hello, we called you today to inform you that the manufacturer is out of stock on the liquid ordered, we have no precise date for a new supply, a message by email was also sent to you today to know if you wanted another liquid as a replacement.

Postal tracking indicates that your shipment was delivered this morning.

Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.

Madam, you are misrepresenting what we are saying. In fact, according to you, you feel you have been scammed on our site and we have advised you in this case not to order any more, because scamming and dissatisfaction are not the same thing.

Hello, we have checked the delivery of your shipment and according to the tracking it was delivered today in the mailbox, your email reached us today at 8:08 am we reply at 11:41 am we can not do faster, the sending in letter followed with was made for your order because in term of speed according to the volume of the order that was more appropriate but not of problem if the next time you indicate to us in colissimo imperatively your choice will be respected, for information the order with was placed Saturday 2 and it with was treated and sent the 4 (not of sending Saturday and Sunday).

From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.

Hello, we have contacted the post office concerning your shipment, following which the parcel has been found and is on its way. As of 17/10, it was sorted on the departure platform, despite the fact that the parcel has been with them since 12/10, Once the parcel has been delivered, it is taken care of by the carrier. Unfortunately, routing is one of the parameters of delivery that we cannot control at this time. Delays of more than 4 days for national deliveries concern barely 1 in 100 orders. Yours faithfully

It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.