Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2 and 3 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Price has gone up a lot too bad it's becoming less interesting
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
wrong coils delivered
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/06/2023
I ordered two 7000 puffs and one of them doesn't work.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/06/2023
Not satisfied at all.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Order conforms to my expectations
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/05/2023
fast shipping
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/05/2023
I ordered GeekBar Watermelon Ice which was available on your website. After a few days, I received an e-mail informing me that the product was not available and that I wished to replace it. I said no and to proceed with the refund. No one has replied yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2023
Product error, excellent responsiveness for the return and receipt of my correct order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2023
delivery can sometimes take a long time
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2023
One week late and still not shipped. It's a shame and not the first time they don't respect their deadlines for a site located in France.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/05/2023
I received a liquid "opened" without the safety ring. Trader contacted, proof photos sent by mail, but the proposed solution did not meet my expectations (return at my expense) ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
RAS on the site fast delivery and I benefited from a promo on the other hand disappointment at the level of the product the 7000puff are far from being achievable half the liquid the cigarette leaks and taste of burned so hs resistance half too bad. I'll try again in case I uusnmal fall too bad the taste is very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
No problem
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
I have not received my order
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Response from Smok-it
Hello, your parcel was supposed to be delivered today but due to the current strikes it has been postponed until tomorrow. Once the parcel has been handed over to the carrier, we cannot influence its delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
Request taken into account long I had to send an email for the dispatch of my request for liquids.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/02/2023
No goods received at this time ?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
Items are more expensive than on other sites ;( Shipping is fast and well managed :)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
Order placed on the 14th only shipped on the 19th... so not received!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/01/2023
Delivery far too long, lack of responsiveness. Delivery times have been getting longer for 3 months.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/01/2023
I'm annoyed because I haven't received my order yet.
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Response from Smok-it
Hello, your order was delayed, it was delivered on Monday 09/01/2023.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
Order cancelled due to unavailability of purchased products. Refund without problem, but disappointing nonetheless.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The cigarette tastes like burnė I sent 2 emails no response
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Response from Smok-it
Hello, thank you for your feedback, for this problem, have you checked that you have waited a minimum of 5 minutes for the new resistor to imbibe the e-liquid correctly. If you try to vapourize directly, the resistor will burn and you'll have to change it. Have a nice day,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
order placed and waited two days to receive my order, which met my expectations.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
I did not receive my parcel! Very disappointed I do not recommend this site
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Response from Smok-it
Unfortunately, at the end of the year, delivery times can be longer than usual. Once the parcel has been handed over to the carrier, we can no longer take any action concerning the delivery time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Long lead time for processing my liquid request and for delivery, but the order met my expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
I bought clearomizers, and half of them had defects, so trash.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
One week for delivery is far too long
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I never received my order. Contacted, the post office confirms that the tracking letter was delivered to my box. So it was stolen. Next time, I'll pay for delivery with signature.
I can therefore not comment on this product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
delivery too long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/11/2022
Medium
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
I haven't received anything yet Thank you for not harassing me (2 shipments from you) when the products haven't arrived.
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Response from Smok-it
Your shipment tracking shows an address problem, the message is: The address indicated on your shipment is incomplete or incorrect. We are in the process of correcting it to enable delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
I've been waiting two weeks for my order and the website said it would take 48 to 72 hours. I'm very disappointed.
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Response from Smok-it
Your parcel left our warehouse the day after you placed your order. According to the history, the parcel is still on its way. The delivery time we announce is not the same for international deliveries as it is for deliveries to France. For your country, it normally takes between 3 and 8 days, excluding Saturdays, Sundays and public holidays.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
Non si capisce lo stato della spedizione
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
6 days to send an order, it's hardly believable. I can't even imagine when I'll receive my order...
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Response from Smok-it
Your order left our premises on 21/10, following a problem with the routing and sorting center, the carrier flashed it yesterday. Unfortunately, once the parcel has been delivered, we have no control over the routing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/09/2022
Incomplete order and long delivery time contrary to what is guaranteed on the site
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Response from Smok-it
Your order has been completed and we apologize for this oversight. Indeed, on the site we provide information on delivery times, but this is not guaranteed. Delivery can be made in 24 hours or 5 working days.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2022
Until now my orders were delivered in 3 days, today 7 days and I still haven't received anything! I'm going to change the site for my orders.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/09/2022
Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.
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Response from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/09/2022
I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product is good as I have had the ice cream mango before when I was in Paris as the taste stays well. I gave a 3 as it was hard to find under your search and your magnifying search button doesn't really work very well
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