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Rating: 2 out of 5
Very slow shipping
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Order received 10 days after ordering.
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Rating: 2 out of 5
Very little explanation of payment conditions. No e-mail to explain the longer wait when paying by check.
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Response from Smok-it
Hello, it may not be explained on the site that the processing time is longer for a payment by check, but it is normal that we take precautions following the cashing of a check on a distance selling and especially respect the 14-day withdrawal period.
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Rating: 3 out of 5
Good products . Shame for the delay of reception not honoured. Products ordered on the 12th received on the 20th.
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Rating: 3 out of 5
Not too bad, but some errors on the site and some liquid vials not filled!
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Rating: 3 out of 5
The speed with which the order is dispatched leaves much to be desired.
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Rating: 1 out of 5
Site Not serious! Nobody warns us when the product is not available! We stay in the waiting until we call them!! then they send you 6mg necotine when I had ordered 12mg. and again no one contacted me to explain that they did not have 12mg. I was sent my order with 6mg ... It's really not serious .. more than disappointed. ...
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Response from Smok-it
Hello, we understand your dissatisfaction and we apologize for the problems encountered, we have suffered the closure of the manufacturer for the unavailability of your products for over 10 days and at the time of delivery we did not have the products ordered, it is true that we should have contacted you beforehand but our staff at the time did not, however as soon as the 12mg will be available (expected mid September) we undertake to send you. Sincerely
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Rating: 3 out of 5
Rather long shipping time but I like the product arrives anyway
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Rating: 3 out of 5
Fine
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Rating: 3 out of 5
Received after 4/5 days, electronic cigarette not working and no response from customer service...
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Rating: 3 out of 5
Delivery time is average
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Rating: 2 out of 5
received an Eliquide 50ml already opened, very disappointing.
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Response from Smok-it
If you are not satisfied, you can return the item by contacting our team at the following address: [email protected]. Thank you for your return.
A
Rating: 3 out of 5
Not very well the electronic cigarette leaks.
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Response from Smok-it
To date, we have not encountered any problems with this product. If you have screwed in the resistor correctly, please contact our team at [email protected].
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Rating: 3 out of 5
Potable
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Rating: 3 out of 5
Only snag! I waited a week for the product to arrive instead of the 3 days advertised on the site.
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Rating: 3 out of 5
Poor stock management - one of the products is available online but not in store - replacement product offered (which is a plus). If you want to order a specific product - it is better to call the store to confirm availability, or go to the store yourself.
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Rating: 1 out of 5
I did not receive the entire order
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Response from Smok-it
Hello, we have checked your order preparation, and it turns out that we have sent it whole, is your tracking letter has been delivered without it being opened by the post office? Sincerely.
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Rating: 2 out of 5
Fine
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Rating: 3 out of 5
Despite the goodwill of the manager I am not satisfied with the management of my orders . no or little stock Information ok pleasant contact .
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Rating: 3 out of 5
for my part not well enough explained on product details
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Rating: 3 out of 5
Super efficient delivery. Unfortunately the price is higher than in the stores where I go. The aim being to save money by stopping smoking, it is not profitable in my case. The display of prices excluding VAT is phishing. Otherwise, once again, an effective site.
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Rating: 2 out of 5
Very disappointed for this order of e-liquids because when opening the box delivered, it was all soaked with liquid because a glass bottle of 30 ml (tik tak juice) had emptied during transport ... result 1 bottle lost and all the others quite greasy and sticky!
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Rating: 3 out of 5
the site should have told me that I needed the clearomizer, so I'm obliged to recommend the product for my order to be complete, whereas for the battery it told me so.
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Rating: 1 out of 5
I went to their store (because of a problem with the compatibility of smok-it eliquids and clearos: INFAMOUS burnt taste despite 1,000 combinations tested) and ce4 and ce5 "smok-it" clearos were still unusable. 4 people saw this in my home in a direct test and smok-it said no and wouldn't even test in front of me in the store. it's due to the coating (machining layer) of the clearos.
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Rating: 3 out of 5
delivery too long.
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Rating: 1 out of 5
it's the 13. 03 and I still haven't received my order, so I'm not satisfied at all.
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Rating: 3 out of 5
Fast and accurate delivery. Nevertheless, the quality of some products (eliquid) are very poor while others are perfect ...
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Rating: 3 out of 5
Too bad you don't follow up more on the products for your customers<br /> Obliges to go elsewhere
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Rating: 3 out of 5
I have repeatedly sent you unanswered emails about the fact that there have been no more 5mg or 9mg blond tobacco cartomizers for at least six months now. <br /> I find it very distressing not to reply to these customers<br /> <br /> Sincerely
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Rating: 3 out of 5
correct
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Rating: 2 out of 5
I find that shipments are more artisanal than professional and I am very disappointed that many e liquids are sent with short or even very short expiration dates.<br /> In summary, my feeling is: lack of seriousness.
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Rating: 3 out of 5
I received my e-liquids on 25/09 and half of the products have an expiry date of 10/2015. I find this totally unacceptable. I've been ordering from this site for over a year now, but I don't think I'll be recommending it for a long time.
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Rating: 3 out of 5
I called for reasons of quantities delivered..30 ordered...... 13 delivered<br /> no answer.....<br /> no stock for disposables<br /> some disposables don't work<br /> since 2 years not too much problem<br /> correct product<br /> jean paul fenayon
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Rating: 2 out of 5
I can't say that I'm satisfied with your commitment <br /> I must say that at the price of delivery (4.90) you took 7 days to fulfil your commitments, it's easier to place an order than to receive it<br /> Best regards
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Rating: 2 out of 5
liquid leaking into the pouch
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Rating: 3 out of 5
The cigarette doesn't work. Although I followed the instructions step by step
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Rating: 2 out of 5
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Rating: 1 out of 5
Impossible to contact them either by mail or phone, my order stagnant I think I can massoir on my 66euro. Order on 22/07
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Rating: 2 out of 5
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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Rating: 1 out of 5
(Defective product e-cigat disposable) despite my complaint by mail I have received no return <br /> Very very disappointed
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