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A
Rating: 2 out of 5
Hello, I'm not satisfied with the merchandise, it doesn't work. I've sent you an e-mail but no reply, although I've always been satisfied.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 508 published reviews
Summary of reviews
Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Impossible to contact them either by mail or phone, my order stagnant I think I can massoir on my 66euro. Order on 22/07
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A
Rating: 2 out of 5
Customer service does not reply to emails about our orders. Colissimo paid but no tracking number
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A
Rating: 1 out of 5
(Defective product e-cigat disposable) despite my complaint by mail I have received no return <br /> Very very disappointed
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A
Rating: 1 out of 5
Very good
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A
Rating: 1 out of 5
You can't give a mark of 0 otherwise I would have done it. Order placed last Sunday, shipped since Monday according to them... No parcel number associated and no return following my<br /> requests via the form and chat.<br /> Parcel not received to date and I had to buy a charger in store because delivery is so long <br /> To flee
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A
Rating: 3 out of 5
A slightly mixed review, as I received a bottle of Eliquid that leaked in its packaging, perhaps during transport...
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A
Rating: 2 out of 5
Product in stock on the site but not in store.
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A
Rating: 2 out of 5
Error on the address given to the carrier, the parcel was addressed to Chenay instead of Chey, fortunately the letter carriers know us in the small towns.
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A
Rating: 1 out of 5
Hello, I placed an order on 28.04.2015 for some products. Today is 11.05.2015 and I still haven't received anything. For a delivery that was supposed to be made within 2 or 3 days, I find this very light.<br /> Greetings.<br /> Mercédés Bondet
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A
Rating: 2 out of 5
Lousy customer service because they don't answer the phone. Mixed up about a delivery I should have received today.
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A
Rating: 3 out of 5
-positive: interesting loyalty points .<br /> -negative:<br /> .too many stock-outs .<br /> .telephone contact now impossible .<br /> <br /> <br /> it seems that the quality of the site is deteriorating .
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Rating: 2 out of 5
Product nikel on cons zero delivery it took 1 week to receive 4 bottles colissimo € 5, 90. A max letter would have been enough, it's a shame about the delivery, I'm disappointed.
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A
Rating: 3 out of 5
The delivery time is excessive and does not correspond to what you promise.<br /> I still have not received the order of April 8, 2015.
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