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Rating: 5 out of 5
Snelle levering , correcte prijzen !
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Order prepared with care. Sweets and a liquid offered. Thank you for your kind attention. I recommend
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Rating: 5 out of 5
Super fast and serious
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Rating: 5 out of 5
Very good product and like the fast delivery. And i got my little sweety surprise in my bagg. Thx a lot SMOK-IT
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Rating: 5 out of 5
Top delivery
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Rating: 1 out of 5
No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!
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Response from Smok-it
Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.
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Rating: 4 out of 5
Very good. 20% off after ordering... too bad...
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Rating: 5 out of 5
Order conforms Packaging correct Deadlines met The little + a package of candy! I recommend
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Rating: 4 out of 5
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Rating: 2 out of 5
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Rating: 5 out of 5
Some products were unavailable and the staff managed to replace them with superior products for the same price. Fast and careful delivery. Totally recommend.
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Rating: 5 out of 5
Fast and perfect
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very fast delivery, very friendly staff
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Rating: 5 out of 5
several orders already and never disappointed very good products and wide choice . impeccable service
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Rating: 5 out of 5
very good site
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Rating: 5 out of 5
Very fast delivery. Well packaged.
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Rating: 5 out of 5
well
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Rating: 4 out of 5
Thanks to Eva who added some sweets....
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Delivery as fast and careful as ever. Nothing to report!
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Rating: 5 out of 5
Always fast delivery with no unpleasant surprises. Thank you
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Rating: 5 out of 5
Fast and compliant!
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Rating: 5 out of 5
Fast delivery. Neatly packaged. Thank you Smoke it!
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Rating: 5 out of 5
Attractive price. Fast shipping.
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Rating: 5 out of 5
At the top
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Rating: 5 out of 5
Never disappointed!!!!
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Rating: 5 out of 5
very fast shipping and well packaged, I highly recommend it
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Rating: 5 out of 5
very good site
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Rating: 5 out of 5
perfect all round.
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Rating: 5 out of 5
Fast
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Rating: 5 out of 5
Excellent service, order received promptly and good telephone contact with advice and explanations.
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Rating: 5 out of 5
Very fast delivery... very happy with the products .
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Rating: 5 out of 5
very well received with a little gift, always top notch : )
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Rating: 5 out of 5
Ras.
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Rating: 4 out of 5
Fast, efficient and professional!
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very good I highly recommend
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Rating: 5 out of 5
Top products and delivery
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Rating: 5 out of 5
Fast and efficient, and even little gifts. Just perfect!
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