Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Fast delivery and I even got a little gift! Thanks to the team! :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Too good this site I recommend it to all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Perfect, as with all my previous orders, but I take off one star for the excessive use of tape on the packaging, which makes the cardboard non-recyclable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Received well packaged nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
I'm very happy with your site.
And the little gesture of small gifts very pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
Perfect, order received the next day.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2019
impeccable site competitive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
I'm as satisfied as ever - fast, secure delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
Fast and in line with my expectations
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/11/2019
package opened, missing 1 set of TFV12 silicone gaskets, missing candy taste Banana 10ml nicotine 3ml, violet 10ml nicotine 3ml for a first order it's disappointing.
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Response from Smok-it
Hello, as we told you in a previous email, you can send us the photo corresponding to your receipt, we will make a claim with colissimo and upon receipt of your photo we will send you the missing products. We send orders in good and due form by carrier, then the routing and handling of packages with these carriers are elements that we do not control, we resort only to claims to settle the dispute. This does happen, but it's quite rare.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
perfect, delivered quickly:)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
Super 2 gifts in the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2019
Fast shipping..good customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2019
Fast delivery in careful packaging. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2019
Nothing to say.... Perfect, as always.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2019
I received someone else's order... very inconvenient because I had ordered in relation to my consumption and I am going to run out of product as a result of this error.
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Response from Smok-it
Hello, indeed following your call concerning the reception of the order it turns out that there was an inversion of parcel, we immediately took charge of your problem, the return of the parcel to our expenses and a new sending of your order was programmed. Sorry for this hitch, we will do as soon as possible for the return.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
bonjour, le site est bien fait, il a fallu que je joigne la boutique de paris xv pour connaitre les marques du e-liquide et des resistances. cordialement
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
After several orders, I can only recommend smok-it: customer service is easy to reach, delivery is on time, the products are very pleasant, and there's always a little gift in the parcel. Don't hesitate to order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2019
Very good! Perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2019
very good . top price and delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Large selection of products. Even the unobtainable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
A - A delay in delivery due to a colissimo routing error. B - The tape-laden packaging is not reusable (not environmentally friendly!). C - For the rest, TVB, so four stars.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2019
ok super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
SUPER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2019
Hello, My order arrived on time even though there was a bank holiday, thanks Smok-it.
PS: The little candy makes me happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
ok super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
Great again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
I would recommend this site to anyone. I had a payment problem and they solved the problem directly and by being super pleasant and reassuring. I am very happy to have come across this site by chance. Thanks to the whole team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2019
Fast, RAS except that the site is complicated or is it me?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2019
Really a very good site. Very good information by message. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2019
ok super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2019
Always perfect, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2019
Perfect order. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Very good, clean site - fast delivery
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