Customer reviews of Smok-it

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 13h12 following a purchase from 07/12/2018

Claire rapide

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2018 à 16h12 following a purchase from 03/12/2018

Offers a quality selection, but lacks some interesting products.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/11/2018 à 14h09 following a purchase from 25/11/2018

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/11/2018 à 12h55 following a purchase from 07/11/2018

All right!

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Acheteur vérifié

Rating: 2 out of 5

Published on 21/10/2018 à 14h54 following a purchase from 11/10/2018

I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long

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Acheteur vérifié

Rating: 2 out of 5

Published on 14/10/2018 à 14h06 following a purchase from 08/10/2018

Normal

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/10/2018 à 08h12 following a purchase from 02/10/2018

Compliant product

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2018 à 14h21 following a purchase from 26/09/2018

Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2018 à 09h00 following a purchase from 25/09/2018

well

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Acheteur vérifié

Rating: 1 out of 5

Published on 23/09/2018 à 13h48 following a purchase from 15/09/2018

Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw

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Response from Smok-it Published on 24/09/2018

You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/09/2018 à 23h34 following a purchase from 05/09/2018

Very useful and wide choice

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/08/2018 à 13h02 following a purchase from 12/08/2018

Easy-to-use site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/08/2018 à 20h12 following a purchase from 02/08/2018

I could have put 5 stars if it was more clearly indicated and reminded that if I took for 60€ my shipping was free.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/07/2018 à 14h53 following a purchase from 12/07/2018

SUPER PURCHASE, delivery in accordance with the purchase. Instructions in English and Chinese and little explanation on assembly and use. Too bad, adding a French instruction manual would not be a luxury thank you you tube.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/07/2018 à 14h06 following a purchase from 17/07/2018

Fast processing and shipping despite 7-day delivery by colissimo relais pick-up....

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/07/2018 à 13h01 following a purchase from 13/07/2018

Nothing to say

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Acheteur vérifié

Rating: 1 out of 5

Published on 14/07/2018 à 13h21 following a purchase from 07/07/2018

Second item sent did not correspond to my needs. After a return and on the basis of an advice message from the seller and a referral to a reference, the Tank ordered is still unsuitable. Too much time wasted.

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Response from Smok-it Published on 14/07/2018

Hello, sir, in our previous e-mail we told you that the pyrex you should buy is the pyrex for the tfv8 X Baby, but you bought the pyrex for the TFV8 big baby, we specify on our data sheets the compatibility of the pyrex linked to the model of the tank, if you don't read correctly what is written, we can't do any better. Best regards.

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/07/2018 à 23h08 following a purchase from 26/06/2018

I have no opinion

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/07/2018 à 13h23 following a purchase from 28/06/2018

Perfect

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/06/2018 à 19h24 following a purchase from 19/06/2018

Totally reliable

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/06/2018 à 17h30 following a purchase from 10/06/2018

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 27/05/2018 à 23h18 following a purchase from 19/05/2018

Good site with good prices and received asser quickly.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2018 à 20h26 following a purchase from 10/05/2018

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2018 à 17h08 following a purchase from 14/05/2018

Very good site

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/05/2018 à 14h06 following a purchase from 03/05/2018

Fine

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Acheteur vérifié

Rating: 1 out of 5

Published on 07/05/2018 à 14h35 following a purchase from 01/05/2018

Hello I sent an email to complain about the order but in return an email telling me that it was not possible On the two liquids one was opened and opened the answer made is that if it had been opened the liquid would have flowed and well no no drips but still there was well one opened there person to say checked 30 bottles and not one of them was open, bad luck for me, but I'm very disappointed for a first order, and even more disappointed by the response. I was planning to order this liquid regularly, which is a shame for me and for you, because it means fewer sales.

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Response from Smok-it Published on 17/05/2018

Hello, as we have already explained the vials are not open, however it is possible that some vials are not the same level, they are 60ml vials in total capacity but they are filled to 50ml to add a nicotine booster 10ml if you wish. In our stock there are vials filled to 51 or 52 ml or 49 but that's not our fault, if you take a sample of 40 bottles you're bound to find some in the batch that aren't all at the same level, the same applies to water bottles for example.

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Acheteur vérifié

Rating: 4 out of 5

Published on 27/04/2018 à 13h37 following a purchase from 23/04/2018

Quite complete

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/04/2018 à 17h00 following a purchase from 12/04/2018

Delivery without problem, 3 days after order.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/04/2018 à 08h54 following a purchase from 02/04/2018

Correct ordering and reception

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/04/2018 à 15h18 following a purchase from 05/04/2018

Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/04/2018 à 16h09 following a purchase from 03/04/2018

Fast and clear site. Very good.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/04/2018 à 12h10 following a purchase from 03/04/2018

The site is very well done

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Acheteur vérifié

Rating: 1 out of 5

Published on 05/04/2018 à 15h38 following a purchase from 17/03/2018

Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.

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Response from Smok-it Published on 05/04/2018

Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/03/2018 à 13h25 following a purchase from 28/02/2018

Delivery a little slow, otherwise very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2018 à 11h11 following a purchase from 19/02/2018

Very good site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/03/2018 à 16h43 following a purchase from 25/02/2018

Very good site

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Acheteur vérifié

Rating: 2 out of 5

Published on 03/03/2018 à 15h50 following a purchase from 24/02/2018

Disappointed because the product received does not conform to the order and is defective.

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Response from Smok-it Published on 03/03/2018

Hello, we apologize for the problem encountered, indeed there was an error of color for your battery that we received well in return, for the defective part it is an element which can arrive we cannot unfortunately test all the products which we receive one by one, but for your sending in the good color we will test your battery to ensure us of the correct operation.
Yours faithfully

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Acheteur vérifié

Rating: 1 out of 5

Published on 28/02/2018 à 08h31 following a purchase from 22/02/2018

cold reception in the store, no research into the customer's needs, I wouldn't go back.

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Response from Smok-it Published on 28/02/2018

Hello, we do not understand your comment, in fact you came to the store to pick up your product bought on the net so your purchase was already validated, you went with your ID to withdraw your order, if you had questions to ask us after your purchase our team was at your disposal to answer them.

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/02/2018 à 12h29 following a purchase from 15/02/2018

Easy to use, great choice of products, one small downside is that delivery sometimes takes longer than a week, which is a shame. But I think it depends on the day of the order. Having said that, some sites also deliver within 48 hours, free of charge, with a minimum order.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/02/2018 à 16h42 following a purchase from 07/02/2018

the products are good and I got a little surprise gift.however 8 days for delivery....

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Response from Smok-it Published on 20/02/2018

Hello, we understand the fact that your delivery took longer than expected, and we apologize, but due to the bad weather that week, the carriers were prohibited from driving for most of the week, which is why your delivery took longer than normal.