Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
Fast, on-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
Correct price and fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2019
Average...The parcel number doesn't work so we can't track it...And several bottles leaked in the envelope...Result two bottles half empty and product everywhere...!!
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Response from Smok-it
Hello, we're sorry for your inconvenience, please send us a photo of the state of your delivery with the vials in question on our box [email protected] in order to notify our supplier and on the next order we'll send you one more, this happens very rarely with this type of vial and unfortunately we can't check the vials one by one.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2018
more than a week to tell me that the product ordered is no longer available and surprised to see that what I buy does not meet my expectations
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Response from Smok-it
Hello, we understand your disappointment, it took a long time because we were looking for a solution to find the right item at the right rate and the importer told us that he did not maintain the reference in 6mg, we offered you 3mg with no obligation to change on our part, if it did not suit you we would have refunded the sale.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2018
Claire rapide
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Offers a quality selection, but lacks some interesting products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
All right!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/10/2018
I ordered 6 liquids at 3mg and received 5 at 3mg and 1 at 6mg. Shipping a little long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/10/2018
Normal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
Compliant product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2018
Product delivered in accordance with order, slight delay in delivery tracking, but the team was responsive and therefore satisfied overall. To be repeated!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/09/2018
Their website is full of errors on the product descriptions. They indicate some liquids in 50/50 and when I receive them it's actually 20/80 . When I inform them of the problem, there's nothing wrong with them. The e-mail replies are surprising. First and last order with themw
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Response from Smok-it
You alerted us to the fact that these liquids didn't have the same PG/VG ratio on the site as those you received, so we granted you a return at our expense, we couldn't do any better. For information, we had indicated 50/50 and you got them in 30/70 and not 20/80.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2018
Very useful and wide choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2018
Easy-to-use site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2018
I could have put 5 stars if it was more clearly indicated and reminded that if I took for 60€ my shipping was free.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
SUPER PURCHASE, delivery in accordance with the purchase. Instructions in English and Chinese and little explanation on assembly and use. Too bad, adding a French instruction manual would not be a luxury thank you you tube.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2018
Fast processing and shipping despite 7-day delivery by colissimo relais pick-up....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2018
Nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2018
Second item sent did not correspond to my needs. After a return and on the basis of an advice message from the seller and a referral to a reference, the Tank ordered is still unsuitable. Too much time wasted.
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Response from Smok-it
Hello, sir, in our previous e-mail we told you that the pyrex you should buy is the pyrex for the tfv8 X Baby, but you bought the pyrex for the TFV8 big baby, we specify on our data sheets the compatibility of the pyrex linked to the model of the tank, if you don't read correctly what is written, we can't do any better. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
I have no opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
Totally reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
Good site with good prices and received asser quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
Hello I sent an email to complain about the order but in return an email telling me that it was not possible On the two liquids one was opened and opened the answer made is that if it had been opened the liquid would have flowed and well no no drips but still there was well one opened there person to say checked 30 bottles and not one of them was open, bad luck for me, but I'm very disappointed for a first order, and even more disappointed by the response. I was planning to order this liquid regularly, which is a shame for me and for you, because it means fewer sales.
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Response from Smok-it
Hello, as we have already explained the vials are not open, however it is possible that some vials are not the same level, they are 60ml vials in total capacity but they are filled to 50ml to add a nicotine booster 10ml if you wish. In our stock there are vials filled to 51 or 52 ml or 49 but that's not our fault, if you take a sample of 40 bottles you're bound to find some in the batch that aren't all at the same level, the same applies to water bottles for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Quite complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2018
Delivery without problem, 3 days after order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
Correct ordering and reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2018
Order problem, wrong product. Arrived quickly as expected, but by recorded delivery and the products were not necessarily protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Following my order, 3 bottles I love pop corn received all 3 expired of 10 months and with the telephone a man not at all sympathetic, I can only put a bad note. It's a pity because before these problems I was happy with this site.
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Response from Smok-it
Madam, as we were unable to explain to you, the double labeling on the bottles to hide a date of dluo pass is not a practice that we do, the importer of these liquids has recognized his error, we offered you the return of what was delivered to you at our expense for an exchange with a compliant date, something you refuse to do, we can not do better, and sorry for this inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
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