Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/09/2022
Incomplete order and long delivery time contrary to what is guaranteed on the site
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Response from Smok-it
Your order has been completed and we apologize for this oversight. Indeed, on the site we provide information on delivery times, but this is not guaranteed. Delivery can be made in 24 hours or 5 working days.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2022
Until now my orders were delivered in 3 days, today 7 days and I still haven't received anything! I'm going to change the site for my orders.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/09/2022
Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.
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Response from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Fast shipping, next day delivery and I didn't need to contact customer service very good I recommend smok-it
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/09/2022
I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/09/2022
Order placed on 05/09/2022 and still nothing received. I have not received any email to follow up on my order. I wrote an email a few days ago which went unanswered. This is the first time I've ordered and I'm quite disappointed. On other sites, I have always received my order within 2 days.
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Response from Smok-it
Hello, your order is waiting for you at the relay point you have selected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
A little long for delivery. Product corresponds to the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Easy to use, simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
After payment and order validated my products unavailable.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/08/2022
I took the trouble to contact before ordering not to lose time in the end could not use my order ... explanations over the phone serte but no e order anyway ...
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Response from Smok-it
Hello, your order was delivered on Saturday, September 3, for shipments in delivery in 24H we have the option chronopost it was not validated at the time of your order, it was therefore left in standard shipping delivery within 2 to days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
I had to wait a little longer for my order to be processed and delivered, but I received it within three days. good anyway.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/08/2022
still haven't received my parcel in 5 days
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Some purchased products missing but otherwise good service. On the other hand, impossible to buy equipment on this site, prices 20 to 50% more expensive than anywhere else.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
Packaging lacks a little protection
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/07/2022
Order preparation time much longer than indicated on the site and no response from customer service despite my message. It's getting to be a lot.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Good products
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
Order still not received
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Response from Smok-it
Madam, your order was delivered on 29/07/2022.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/07/2022
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
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Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/07/2022
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/07/2022
no reply to an email sent, very slow and overpriced delivery
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Response from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
Order never received!
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Response from Smok-it
Hello, your order was dispatched on Monday 18 July.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/07/2022
I still haven't received my order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/07/2022
Order placed on 4/7. Credit card debited on 6/7. 7/7, no order tracking info. Contacted the same day via the website. Response on 8/7: due to a change in the order acceptance system, my order had not been processed.
I had to ask for my order to be taken into account.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
The taste is perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
I easily found the product I was looking for by browsing the site and within a minute I bought it.I recommend smok-it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
It's a good thing my delivery was free, because it took a long time. What's more, it wasn't specified on my item that it worked with a rechargeable battery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2022
Order placed and immediate delivery perfect I recommend smok - it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
The products and prices are very good, the only downside is that shipping takes a bit long for my taste. A faster shipment would be welcome.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2022
No customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
hello to the smok it team fast delivery after order very good i recommend smok it
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/04/2022
order incomplete but I was warned
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Response from Smok-it
Hello, the remainder of your order is leaving today.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2022
A little long to ship orders compared to some competitors but prices are good and products too ( ordered : received )
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
Ordering is easy and delivery is fast. I recommend smok it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/03/2022
problem with shipping, but little information. i'm particularly disappointed.
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Response from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/03/2022
Well its will in France after 5 days! So bad!
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Response from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/03/2022
I was contacted by e-mail, after payment, to inform me that the Nitecore Q2 charger was no longer in stock. However, they replaced it with an equivalent item (the i2 from the same brand).
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Response from Smok-it
Hello, Thank you for sharing your experience. Indeed, we do our best to keep our stock tracking as up to date as possible. And if an error occurs, we do our best to satisfy you! We hope to see you soon on our site!
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