Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
1 week later, my package still hasn't shipped. 2 simple cigarette liquids. No mail from the site, nothing. You wait like a donkey.
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Response from Smok-it
Hello, we sent you an e-mail yesterday about the status of your order, which is now being shipped. Your order was placed 5 days ago (including Saturday/Sunday), not 1 week ago, and is now in the hands of the carrier.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2022
Top site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site
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Response from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/02/2022
Site not kept up to date. As a result, the order was not completed. I put one star because they were quick to warn me and the second because the refund was made shortly afterwards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2022
Fast and efficient, I recommend smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
For a first order, we'll see over the long term.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
Very good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2022
Order placed on February 6 and still not received
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Response from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
Fine, thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/02/2022
The voopoo doesn't work very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Simple and fast I recommend this site and smok it good tempo thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Well-designed site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Time-consuming processing of requests, but fast, accurate delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/01/2022
I did not receive my order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
Very good as usual.
shipping costs are a bit high for international deliveries, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Sending bottles of liquid in envelopes isn't great, but other than that it's fine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2022
Well, delivery a bit long...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Order not yet received
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Response from Smok-it
Hello, when you click on the tracking of your shipment there is the following message: Your shipment could not be delivered, it will be made available at the post office. You can also choose a re-delivery date of your choice. You will need to contact your post office to find out what happened to your shipment that day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Good service order received on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
simple and fast with discounts ok i recommend this site and smok it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Great site but too bad there's no info on flavour dosage.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
very good overall fast and efficient
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2021
I still haven't received my order!
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Response from Smok-it
Hello, your order is scheduled for delivery today, with black friday carriers have been clogged with packages so deliveries have taken a little delay on the routing. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Simple and efficient
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
received the wrong part
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Easy-to-use site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast and efficient I recommend smoke it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
The site is clear and I was able to find everything I needed. I was afraid I wouldn't like the flavours and I love it! Delivery took 6 days, but the store staff were very friendly.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Still haven't received anything and the mail tracking doesn't work.
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Response from Smok-it
Hello, your order was delivered on 14/10 the tracking was not available due to the failure of a website host which was under maintenance, the packages once given to the carrier can be delivered in 24H or 96H, it depends on the region. Unfortunately, routing is a parameter we can't control.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/10/2021
Unfortunately, despite their reasonable prices, the logistics are far from up to scratch!
It's up to me to find a more efficient site that respects its customers.
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Response from Smok-it
Sir, we do not understand your comment, we have had no feedback from you on a possible logistical problem and a lack of respect for you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2021
fast and efficient thank you very much
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Response from Smok-it
Hello Olivier, We thank you for your comment, and are happy to have been able to satisfy you!
Wishing you a pleasant day!
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