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Rating: 4 out of 5
The site is well presented and the customer service is fast. Negative point and the wait due parcel.
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Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
Summary of reviews
Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Reviews 1, 2 and 4 stars
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Rating: 2 out of 5
Hello, I have already sent you an email. I was disappointed to take express delivery and only receive my order 5 days later. You promise delivery before 1pm and in the worst case it arrives the next day... There 5 days. Moreover I had ordered nicotine boosters in 70/30... My 4 boosters arrived in 50/50.
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Response from Smok-it
Hello, it's an error on our part, the logistics department used the wrong carrier, in fact the delivery times by chronopost are 24 to 48H as we indicate on the site, but it was sent by post, so we'll give you a credit for the chronopost delivery costs and for the booster we'll send you 70PG/30VG. Sorry for the inconvenience.
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Rating: 4 out of 5
Thanks to Eva who added some sweets....
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Rating: 4 out of 5
Fast, efficient and professional!
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Rating: 4 out of 5
Not too bad but requires adaptation
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Rating: 4 out of 5
.....
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Rating: 4 out of 5
fast, friendly service
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Rating: 4 out of 5
Arrived on time for my order, but I think a cardboard envelope is too small for liquids, it could have been pierced during shipping.
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Rating: 4 out of 5
Thanks for the candy and the hyster x sample . We did not know. It was a very pleasant surprise both by your gesture and by the taste of the liquid.
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Rating: 4 out of 5
Fast and compliant
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Rating: 4 out of 5
nnnn
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Rating: 1 out of 5
very bad bottle of 50 ml pierced very disappointed not your soap
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Response from Smok-it
Sir, you've reported a problem with a pierced bottle without contacting us first. We can't take action if we don't know what the problem is, and especially without a photo to back up your claims about the bottle in question.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Very good quality products, delivery on time but unfortunately this product is missing the batteries.
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Rating: 1 out of 5
Order placed on January 5 not received on the tracking it is indicated that the package was not taken care of by the post office.
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Response from Smok-it
Sir, we have just checked the history of your shipment and it is notified that it arrived today to be distributed during the day, your order was placed on Friday 5th at the end of the day and was therefore taken into account and sent on Monday 8th (no shipment on Saturday and Sunday), after which there is the delivery time which is 2 to 4 days or even longer if there are weather disruptions.
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Rating: 1 out of 5
Order still not received after 8 days
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Response from Smok-it
Sir, your order has been delivered to the carrier since 02/02, unfortunately the routing is an element that we do not control, a complaint has been filed with the carrier so that the delivery is made as soon as possible. Sincerely.
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Rating: 4 out of 5
Nothing to say perfect
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Delivery on time product complies with my request
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Rating: 1 out of 5
an etoile for the delivery I pay to receive it more quickly... I received them late and the deliveryman asks me to come 10 kilometers from my home because it is late... it's just inadmissible ... I told him that I can not then a battle begins.. threats on his part he tells me he's going to note me absent ... in the end he came but it's just aberrant to pay for a delivery and be asked to move ... after the level of the site at the top thank you for the small gift
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Rating: 1 out of 5
Order partially received without any information about the rest of the order, after contacting the site, product unavailable, therefore request for refund.
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Response from Smok-it
Sir, as we announced in our e-mail, the delivery was made more quickly than expected and we did not have time to warn you before your delivery of the missing item. Out of professional conscience, the item ordered was leaking, which is why we decided not to send it. We are not the manufacturer of this liquid and it can happen that liquids leak and our responsibility is to check beforehand.
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Rating: 4 out of 5
Satisfied with our first order, we plan to place more in the near future.
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Rating: 4 out of 5
I was a little disappointed by the delivery snafu, which was not directly due to smok-it, who were responsive and attentive.
The site is very good.
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The site is very good.
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Rating: 1 out of 5
Item never received. Customer service informs me that there's nothing they can do and that I should have opted for delivery to a relay point rather than by Colissimo. Not bad for a first on this site!
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Response from Smok-it
Sir, the Colissimo carrier has informed us that your parcel has been delivered to a letterbox without a countersignature as you requested. We cannot be held responsible for parcels being stolen from recipients' letterboxes, as this is a time of year that generates a lot of disputes on this subject, which is why we have informed you that you have the option of having your parcel delivered to a parcel relay, which in this case requires a countersignature when the parcel is handed over.
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Rating: 1 out of 5
The expiry date is not indicated on the bottles. Following this remark, I was told that I could return the products, but the return costs would be my responsibility. This is the first time I've had to deal with such poor after-sales service.
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Response from Smok-it
Sir, the date on the vials is a dluo date and not an expiration date (DLC), we have confirmed that the product is safe and perfectly vapable, and that if you had any doubts about the product you could return them to us, once received we would issue a credit note following this return.
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Rating: 2 out of 5
Order not received...
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Response from Smok-it
Sir, we informed you by e-mail on the same day that your order was blocked due to the leakage of the last article we had in stock. 7 days later you contacted us to find out about the progress of the order, following which we sent you an e-mail re-explaining the situation. Following this return you decided to cancel the order and obtain a refund, which we did as soon as we had your confirmation.
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Rating: 1 out of 5
Delivery takes too long and when 1 problem occurs you do not make any commercial gesture.
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Response from Smok-it
Sir, for your last but one order you placed your order on Monday evening 30/11, it was sent on 01/12 and you were delivered on 03/12, if you want deliveries in 24H we advise you to select the mode of transport chronopost, for the commercial gesture of your last order we validated you the fact of changing your products by others what you did even if the products which you selected were more expensive we took the difference of 3.50 for us, in terms of commercial gesture we don't see what you want more, we're not philanthropists.
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Rating: 4 out of 5
I could have put "5"... but lacked the little extra of my first orders (a candy at the 1st; an extra bottle at the 2nd). However, very good delivery and speed...
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Rating: 2 out of 5
Order arrived late
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Response from Smok-it
We're sorry for the delay, unfortunately the delivery times were lengthened during the confinement period which started on 28/10, the carriers having been overwhelmed with parcels were not able to honor all deliveries within a reasonable time, once the parcel is handed over to the carrier we can do nothing more, moreover the holiday also slowed down the delivery.
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Rating: 1 out of 5
They should check their products before putting them on sale, only to send me an e-mail saying we're sorry but when preparing your order we noticed that this one was faulty, but you can choose something else, but of course! they refunded me on my PayPal but I have to wait because the payment is pending and not yet on my CB it's been 7 days!What a lack of professionalism I vape for 8 years and this is the first time I encounter such a problem, I had to order this ato elsewhere and therefore paid and advance money, no compensation from them, you can see the state of mind of this shop, of course I will not be shy to advertise them on social networks.
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Response from Smok-it
Sir, our professionalism leads us to control the products before sending them, that's what we did, unfortunately we cannot control 10000 references every day, in a warehouse every day there are comings and goings, following this problem we alerted you of this disappointment, Your order was validated on the evening of 19/11 and the cancellation and request for refund on the morning of 20/11. Now your purchase was made by Paypal, we can't be responsible for Paypal's refund conditions.
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Rating: 4 out of 5
The products are ok, I only gave 4 stars because I received the wrong machine, I asked for the vape pen nord 22 and I received the vape pen 22, the battery doesn't last even 3 hours and the liquid spells all the time for the airflow system.
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Rating: 1 out of 5
You put on sale products that you do not have in stock, refund me!
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Response from Smok-it
Sir, we informed you that the product you ordered was available but not in the right rate you requested, the stock we have but not in the right declination, stock errors happen, you do not want a different rate we understand and do not worry you will be refunded the amount of your order. Best regards.
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Rating: 4 out of 5
Order well received, thank you for the gift vial
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Rating: 2 out of 5
"2/3 day delivery" more than a week's wait, let's go over it because of the covid. i had ordered 3 flavours, one of them wasn't the right one, but a different flavour doesn't bother me just that it was 3mg nicotine instead of 20mg so GOOD that's a problem. i know i could have sent it back but considering how long i waited to receive it...
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Response from Smok-it
Madam, we have just checked your order, and it turns out that the vial you received in 3mg is a gift, and not a liquid in exchange for the fruizee spring break, in fact the latter was not sent to you because on the product sheet we indicated that it was 18mg nicotine salt but in fact this product is 18mg standard, following this error, a credit will be generated on your account.
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Rating: 2 out of 5
very disappointed, I received my 3 packs in 10mg nicotine when I had ordered in 20mg.
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Response from Smok-it
Hello, we are sorry for this error, we can make you the exchange, we send you a return coupon colissimo to return us the products not conform. Cordially.
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Rating: 1 out of 5
Too bad we can't give 0 because it's everything my order at smoke it deserves, pitiful service Order made on Thursday with delivery by chronopost before 1pm, received the order a week later when indicated on the site delivery 48 to 72h, the first two days the order did not move I sent a message no response forced to call on Monday to know that my order was still not gone no excuses nothing normal what I am assured that my order will leave the same day number of chronopost to support but again bullshit I call back Tuesday not pleasant person on the phone who blames chronopost, my order really left that Tuesday evening no respect for customers first and last order chee them site to flee!!
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Response from Smok-it
Madam, we understand your disappointment but we assure you that the order was indeed given to the carrier on Monday and not Tuesday, with the influx of orders carriers have more difficulty than usual to meet deadlines, following that we must respond to all requests by phone or mail due to delays generated, the person who spoke to you on the phone was wrong to get upset but with the current period it may happen that the exchanges are a little abrupt and for that we apologize. Sorry not to see you again and good vape.
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Rating: 4 out of 5
The site is well-stocked, but I had to ask for advice by chat to make my choice. I was quickly given very good advice. The delivery time is fast. I'm satisfied with my order, although I'd prefer clearer product instructions.
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Rating: 4 out of 5
Easy ordering and good products
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Rating: 4 out of 5
Always satisfied.
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Rating: 4 out of 5
Fine
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