Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
7 days after receiving my package, the entire bottle (50ml) spilled into my kitchen, it's my fault I should have taken a picture of the bottle (which was slightly oozing) upon receipt of the package, today it's too late ... 6 bottles ordered, I could have opened it in 4 months, but who cares ...
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Response from Smok-it
Madam, as we mentioned in your call, it is up to you to check the order once it has been received. If there was a defect on delivery, you should have informed us within 24 hours, with a photo of the defect, as we cannot take into account a problem encountered more than 2 days after delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/09/2020
I ordered 3 pirex 5ml for cleito 120 but received 3 pirex 4ml instead.
Not serious.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Order made September 13 The site and very good but We are September 25 still nothing. I harass every day my postié since September 16 he tells me he has not my letters I intended to change electronic cigarette (REF resistance increasingly rare to find.) I will not take it from you You say thank you to the post office I will go in store
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Response from Smok-it
Sir, we've had a reply from the post office indicating that your shipment is pending at the Toulouse l'Ormeau post office. For faster, more secure shipments, we have chronopost, with whom you can place your orders in 24 hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/09/2020
order still not collected
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Response from Smok-it
Hello, your order was placed on Friday 18th in the late morning, on Saturday and Sunday orders are not processed and are sent from Monday, which has been done, to date it is being routed. Sincerely.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2020
Perfect chronopost delivery. But the little gift was missing. Sniff
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
r.a.s.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Excellent product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
Always so satisfied with the service.
I really recommend this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
. ca va le site porposer de divert chose
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/09/2020
I still haven't received my order
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Response from Smok-it
Your order is on its way, so far nothing abnormal concerning the delay the post office informs that the shipments are made on a period of 2 to 5 working days from the date of delivery of the package.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2020
I placed my order on August 18, it is now August 30 and I still have not received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I haven't received my order yet, please reply. Thank you.
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Response from Smok-it
Hello, checking the routing of your shipment, the parcel was delivered on 27/08.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Reliable
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I have received nothing
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Response from Smok-it
Hello, your order left on 21/08, it is currently being shipped. Once the parcel has been handed over to the carrier, there is nothing we can do. Delivery times vary between 2 and 6 days. If your order is urgent, we use the chronopost method of transport, which guarantees a 24-hour delivery time. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
the site is fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Good, no problems to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Perfect taste
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Nothing to complain about as the delivery was respected and the products were accurate.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
The products are excellent and delivery was very quick.
However, I'm not satisfied with the delivery price. In fact, I paid more for delivery because it's outside France (Switzerland), so the price for international delivery is quite normal up to now, but on delivery to my home I was charged another 25€ on top of the delivery, which is already about 16€. Over €41 in delivery charges is unacceptable, especially as it's written "nul par" for the extra €25. The product is too expensive. Too bad
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Response from Smok-it
Madam, your country requires a customs declaration for shipments from abroad, the 25 euros you mention are customs fees related to the import of products, it is not a sum that we ask, to note that your purchase to benefit from a price HT and not subject to the French VAT of 20%, it is indicated on the site in the general conditions of sale heading modality of delivery the following sentence " Any order delivered outside mainland France may be subject to local taxes, customs duties and BLOCKAGE, octroi de mer and customs clearance fees upon delivery. You are responsible for paying these charges.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/07/2020
Bottle put in bulk in an envelope Imagine as arrived the products with the device of delivery not tender with the parcels imagine the envelopes Attention certain products are more in stock But they sell them all the same that generates a credit Marketing method a little dubious
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Response from Smok-it
Sir, we're sorry that your delivery didn't go well, but whether it's in a parcel or a bubble envelope, we have the same problem with certain shipments. In fact, it all depends on the deliveryman or the sorting center. Concerning the missing products, we didn't send the products because the date of dluo was no longer up to date, so that's why we offered you a credit note or a product exchange.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Great responsiveness from the team! I had placed the wrong order and they contacted me straight away!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/07/2020
Order cancelled because out of 5 bottles ordered 3 were pierced
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Response from Smok-it
Sir, the cancellation was made at your request, we offered to send you 2 of the 5 bottles and reimburse you for the other 3, which you refused.
As we pointed out to you, the problem came from the bottling process: the bottles were not pierced, just badly resealed, which led to a leak. The manufacturing process for a bottle is not our responsibility, and we are not responsible for any shortcomings on the part of the manufacturers.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Delivery too long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Package not received on time
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Response from Smok-it
Hello, the time announced on the site is an indicative time and is respected in 95% of shipments. If your order is urgent, you can use Chronopost, which can deliver in 48 hours.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
Very good site fast delivery + a good follow-up a product missing a lappele in their depot they immediately informed me I recomande
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
2 items broken, including a box that wouldn't even switch on
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Response from Smok-it
We understand your disappointment, but unfortunately these things happen, we can not control before sending the products, a box that does not turn on when commissioned that rarely happens, we offered the return of products and a refund will be made upon receipt.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/06/2020
The order arrived a week and a half later and I had paid for delivery within 3 days at 4.90. Finally I was given a credit note, I wouldn't recommend the store again, so it was ruined. And when I asked them if we couldn't find another solution, I was told, "We're already nice enough to give you a credit note.
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Response from Smok-it
We understand your dissatisfaction, but once the parcel has been handed over to the carrier our action remains very limited, in fact our deliveries are generally made in 3 days max, it happens that others are longer depending on the carrier's parcel processing flow at the time of delivery, To this end, we have offered you a refund of postage costs by means of a credit note. We did this as a commercial gesture, without your asking us to do so, but it didn't suit you, and unfortunately we can't do any better.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/06/2020
Material not and no longer available?
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Response from Smok-it
We alerted you to the unavailability of the requested color and resistance values, and following your request we cancelled the order and refunded your money.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Very good tracking, and the order was delivered without a hitch. Thanks for the candy!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Very good - great variety of liquids but a shame to have to email or call them twice to ask them to ship orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
I bought 50 ml of e-liquid " Collossus" from Cyclop Vapor, but it doesn't have at all the same color and smell as the one I bought a few years ago in a 30 ml bottle.ready to vaper. Is it a more concentrated e-liquid so that I can put in a few boosters and let it steeper? If so, how much should I use at most? Thank you for answering me because I'm in total confusion... Thank you!
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Response from Smok-it
Hello, we do not work directly with the brand and we have not experienced the product in 30ml, it is possible that the 50ml version is not concentrated as the 30ml version, in fact many brands offer versions 50ml 0mg without that it is necessarily boosted in flavor, and to our knowledge there is no concentrated flavor on this brand.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Shipping far too long, 11 days!
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Response from Smok-it
Hello, we understand your disappointment with the delay, but at the moment it's very difficult with the post office. That's why we've introduced the chronopost solution since the beginning of April, which guarantees delivery within 48 hours.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
I'm happy to have found a site that offers me the products I'm looking for at reasonable prices.domage that doesn't offer the booster adapted to the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Too bad there are only three references at this price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
delivery is still a long way off.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
A well-organized site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2020
A credit note that obliges you to take back an order and therefore pay shipping costs is really not cool at all. I think it's an average idea.
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Response from Smok-it
Hello, for your information, shipping is free from 29.90 euros, you have accumulated 4.4 euros in loyalty points to date and with code 010620 you have a 10% discount on the entire site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
Order placed on 7/06, here we are on 10/06 after sending an email I learn that it is still not shipped without any explanation or excuse. Add to this a delay of easily a week before receiving the collissimo, so it takes 15 days to receive an order. This is the last time for me!
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Response from Smok-it
Sir, your order was placed on the 7th, which was a Sunday and therefore could not be dispatched the same day. As a result, it could only be processed from Monday 8th, and with the heavy flow of orders over the weekend, your order was dispatched on Wednesday 10th in the morning. You state that the delivery time is 15 days, whereas we sent it that day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
Full order this time.
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