English 
Français 
A
Rating: 5 out of 5
Ras fast, compliant delivery
Translated reviews
Customer reviews of Smok-it
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 3 511 published reviews
Summary of reviews
Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Super fast shipping (max 48h). Already ordered 3,4x and always super satisfied, received 2x10 ml as a gift to discover new tastes at the top!
Translated reviews
A
Rating: 5 out of 5
Thank you for the quality product and fast delivery.
Translated reviews
A
Rating: 5 out of 5
item was as I expected and delivered quickly
Translated reviews
A
Rating: 1 out of 5
still haven't received my parcel in 5 days
Translated reviews
A
Rating: 5 out of 5
Fast and efficient
Translated reviews
A
Rating: 5 out of 5
Good service. Fast delivery. As always, impeccable
Translated reviews
A
Rating: 5 out of 5
Very fast service and quality products
Translated reviews
A
Rating: 5 out of 5
Thanks for the eco of individual cardboard boxes, which generates less waste. Continue (LET'S THINK ABOUT OUR PLANET)
Translated reviews
A
Rating: 5 out of 5
Xxxxxxx
Translated reviews
A
Rating: 5 out of 5
As always cheap products
Translated reviews
A
Rating: 5 out of 5
Delighted
Translated reviews
A
Rating: 5 out of 5
I immediately found the desired product (e-liquid maily quid 11mg) the payment part is new and a little surprising but I managed. I recommend the site smok-it very well for any product ordered.
Translated reviews
A
Rating: 5 out of 5
It's all very simple and well explained, and the site offers a wide range of choices.
Translated reviews
A
Rating: 5 out of 5
Super
Translated reviews
A
Rating: 5 out of 5
Great customer communication. quick resolution to problems and queries. Thanks
Translated reviews
A
Rating: 5 out of 5
Impec
Translated reviews
A
Rating: 5 out of 5
Thank you very much
Translated reviews
A
Rating: 5 out of 5
Always a nice discount. And always fast shipping.
Translated reviews
A
Rating: 5 out of 5
Fast and accurate shipping
Translated reviews
A
Rating: 5 out of 5
I recommend
Translated reviews
A
Rating: 5 out of 5
Very satisfied with my products. Fast delivery.
Translated reviews
A
Rating: 5 out of 5
Thanks, Topp
Translated reviews
A
Rating: 5 out of 5
Very good product but they haven't arrived yet
Translated reviews
A
Rating: 2 out of 5
Order preparation time much longer than indicated on the site and no response from customer service despite my message. It's getting to be a lot.
Translated reviews
A
Rating: 5 out of 5
Order well received .
Translated reviews
A
Rating: 1 out of 5
Order still not received
Translated reviews
Response from Smok-it
Madam, your order was delivered on 29/07/2022.
A
Rating: 5 out of 5
The parcel arrived promptly and in the time he said 2nd order and I am satisfied.
Translated reviews
A
Rating: 5 out of 5
Fast, efficient... except that I screwed up my order.
Translated reviews
A
Rating: 1 out of 5
ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE
Translated reviews
Response from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
A
Rating: 5 out of 5
Delivery in 24 hours!! never any error in the orders...all good guys!!
Translated reviews
A
Rating: 5 out of 5
Quick order and fast delivery.
Translated reviews
A
Rating: 5 out of 5
Fast delivery
Translated reviews
A
Rating: 2 out of 5
Still nothing after 8 days. They called me to change the color of the electronic cigarette because the one I ordered on the website was no longer available. I ended up with a golden cigarette... I ordered the original blue one from a competitor (already received, in 3 days) and will send back my smok-it package upon receipt (if I ever receive it). I will stay with the competitor for my next orders.
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 5 out of 5
Very good fresh products as I like
Translated reviews
A
Rating: 2 out of 5
no reply to an email sent, very slow and overpriced delivery
Translated reviews
Response from Smok-it
We have sent you an email to provide you with the tracking number for the shipment following your message, it is obvious that for a Pyrex on order, shipping costs are expensive, for your information shipping costs are free from a purchase of 70 euros for your destination.
A
Rating: 5 out of 5
Clear, precise, easy
Translated reviews
A
Rating: 5 out of 5
as far as navigating the site is concerned, it's clear and easy to find, despite the change in payment method. i didn't have to deal with the service department because the order arrived very early. i recommend the smok it site.
Translated reviews
A
Rating: 1 out of 5
Order never received!
Translated reviews
Response from Smok-it
Hello, your order was dispatched on Monday 18 July.