Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Product corresponds to the order. Correct delivery time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
Excellent site super fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2022
As satisfied as ever. It's fast, even for exchanges. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2022
Ordering, prices, shipping, phone contact ... top notch, I highly recommend this site, I order on other sites but this one is really cool.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/02/2022
The voopoo doesn't work very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/01/2022
Super serious website! Incredible speed of delivery, sometimes product samples to discover! Le to ! And a lot of discounts ! Why go elsewhere I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2022
Very fast in delivery, person who warns when there is a problem with the order, serious and quality product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
sastisfait
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Smooth purchase Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Top products and advice
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/01/2022
Never any problems and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Always very well packaged and fast delivery Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/01/2022
Very good, this is the 2nd order, not yet started. Delivery this time fast, I am delighted!!! For "heavy smokers" as E-liquid taste tobacco savourea classic USA 16 MG. because I had trouble choosing, so I recommend the whole. Result -10 cigarettes in less than a month.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/01/2022
I did not receive my order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/01/2022
delivery times very well respected top service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/01/2022
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
First time ordering and not disappointed. Very good product for my part it was a cigarette. Very serious site and if there's a problem we call you back without any problem. I recommend this site. Everything works perfectly and was well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Always perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/01/2022
Serious, very fast shipping. Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Very good, as usual. Delivery time and products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
Fast honest I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/01/2022
No worries
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
As usual, top notch. Big up for the salespeople and their patience!!!!
Never disappointed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/01/2022
Good and fast
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
Very long delivery (5 days) and no communication
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Response from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/12/2021
Very happy with the speed and good product not expensive
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/12/2021
Delivery a little long but all products arrived safely
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Very satisfied with my order, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
Complete order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I ordered 10 bottles. My account has been debited but the product is no longer available. So I was given a voucher which I don't know what to do with. I contacted customer service who told me to send an e-mail. Still no answer. Please help
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I have placed an order. My account is debited and then I get an email: product unavailable. I'd like a refund but no reply from smok-it.
Now I have a voucher for over 150€ for a store that no longer carries the item I use.
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Response from Smok-it
Hello, sir, the orders are validated from the moment there is a banking authorization in order to debit the sum of the order, in your case we warned you that the products following the validation of the order were not available following an error of stock and we indicated to you that if you wanted other liquid in replacement that it was feasible, We have not had any response from you to cancel the order in order to obtain a refund, which is why the payment has been maintained, asking you for a refund today and not a credit note to be used, we take note of your request. Yours faithfully
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2021
It's a pity the sweets and the card with the products delivered are no longer available.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/12/2021
Package received promptly. The right part number.
Thanks to the fast and efficient team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
Thank you, very fast delivery, well packaged and impeccable products. See you soon. Laurent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Received quickly after first order. Product conforms to specifications, packaging is clean and solid. I will continue to use this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2021
well
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2021
One product is missing Please check
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Response from Smok-it
Hello, indeed the freezy grapes is missing, this product is out of stock, would you like another liquid to replace it?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/12/2021
Even better and faster with colissimo shipping! Also, trusted site: warn if items are missing and refund.
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