Customer reviews of Smok-it

9,2 /10

Based on 3 511 published reviews

5 2 793 80% 4 383 11% 3 150 4% 2 73 2% 1 112 3%

Summary of reviews

Smok-it consistently delivers well-packaged orders with fast and reliable shipping, and customers highlight careful packing, quick delivery, and products arriving as described. The store also shines in product range and value, with many noting a wide selection, clear pricing, and good overall quality across multiple orders. Customer service is repeatedly praised for helpful, informed assistance, friendly staff, and a smooth ordering experience, contributing to ongoing loyalty and repeat purchases. Overall, shoppers report dependable, efficient service, steady reliability, and positive experiences across years of ordering.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 21/04/2021 à 12h34 following a purchase from 15/04/2021

super!! order delivered quickly and good products :)

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Acheteur Vérifié

Published on 20/04/2021 à 15h21 following a purchase from 15/04/2021

No complaints. On time and with the right products, more than competitively priced.

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Acheteur Vérifié

Published on 20/04/2021 à 13h55 following a purchase from 15/04/2021

Perfect delivery

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Acheteur Vérifié

Published on 19/04/2021 à 20h04 following a purchase from 14/04/2021

Perfect Tracked delivery in 3 days

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Acheteur Vérifié

Published on 19/04/2021 à 19h45 following a purchase from 10/04/2021

Very fast, well packaged, very nice, there was a little gift as well.

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Acheteur Vérifié

Published on 19/04/2021 à 12h40 following a purchase from 11/04/2021

My order is exactly what I asked for, thank you.

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Acheteur Vérifié

Published on 18/04/2021 à 16h44 following a purchase from 13/04/2021

Perfect, as usual!

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Acheteur Vérifié

Published on 17/04/2021 à 14h18 following a purchase from 12/04/2021

All OK!

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Acheteur Vérifié

Published on 17/04/2021 à 13h40 following a purchase from 12/04/2021

Very fast service and these little sweets, and the liquid to discover it is the summum!! I love it!

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Acheteur Vérifié

Published on 16/04/2021 à 17h07 following a purchase from 11/04/2021

Fast delivery, very happy

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Acheteur Vérifié

Published on 16/04/2021 à 15h13 following a purchase from 11/04/2021

Fast delivery, good communication

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Acheteur Vérifié

Published on 16/04/2021 à 14h33 following a purchase from 09/04/2021

Perfect, as usual.

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Acheteur Vérifié

Published on 16/04/2021 à 00h10 following a purchase from 26/03/2021

Perfect

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Acheteur Vérifié

Published on 15/04/2021 à 19h43 following a purchase from 10/04/2021

Not the right product received I ordered an e-liquid product in 70/30 VG/PG and not a 50/50 as I received. See the e-mail of 13.04.2021 to which you still haven't replied...!

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Response from Smok-it Published on 16/04/2021

Sir, we haven't replied to you because we didn't receive your message, indeed on the product sheet it is indicated that the liquid is in 70/30 whereas the photo shows it in 50/50, however if the liquid doesn't suit you you can return it to us if it hasn't been opened and we will refund you in full or we can make an exchange for a liquid of your choice even if its value is higher than your purchase. Sincerely.

Acheteur Vérifié

Published on 15/04/2021 à 17h14 following a purchase from 09/04/2021

RAS Fast delivery!

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Acheteur Vérifié

Published on 15/04/2021 à 09h41 following a purchase from 01/04/2021

Top quality, very fast delivery (ordered on Sunday, received on Tuesday) and with a small gift to make you happy.

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Acheteur Vérifié

Published on 14/04/2021 à 23h13 following a purchase from 09/04/2021

Fast delivery and team available for any questions. Very good products. Regular discounts, extra.

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Acheteur Vérifié

Published on 14/04/2021 à 19h26 following a purchase from 08/04/2021

Order conforms, very well packed! A little note and a surprise! Thanks to the whole team! I recommend the site!

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Acheteur Vérifié

Published on 13/04/2021 à 16h49 following a purchase from 05/04/2021

very clear site,competitive prices,fast delivery,fast service and response in case of problems,site to be recommended.

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Acheteur Vérifié

Published on 13/04/2021 à 05h34 following a purchase from 06/04/2021

As usual, very professional and responsive.

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Acheteur Vérifié

Published on 12/04/2021 à 17h02 following a purchase from 07/04/2021

Nickel, as ordered. Delivery on time. Little extra: a little Kdo....

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Acheteur Vérifié

Published on 12/04/2021 à 15h29 following a purchase from 06/04/2021

nikel

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Acheteur Vérifié

Published on 12/04/2021 à 07h26 following a purchase from 05/04/2021

Hello Too bad you don't sell kami anymore.

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Acheteur Vérifié

Published on 11/04/2021 à 18h59 following a purchase from 06/04/2021

Very satisfied as usual.

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Acheteur Vérifié

Published on 11/04/2021 à 15h28 following a purchase from 05/04/2021

Order received; corresponds to expectations and site description.

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Acheteur Vérifié

Published on 11/04/2021 à 08h35 following a purchase from 05/04/2021

Very clear website Order received very quickly

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Acheteur Vérifié

Published on 10/04/2021 à 17h34 following a purchase from 05/04/2021

Delighted with my order!

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Acheteur Vérifié

Published on 09/04/2021 à 11h44 following a purchase from 03/04/2021

Excellent site, simple and intuitive, fast delivery and well packaged, many thanks.

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Acheteur Vérifié

Published on 09/04/2021 à 03h35 following a purchase from 26/03/2021

Fast and serious. a few small gifts in addition to my order made me happy :)

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Acheteur Vérifié

Published on 08/04/2021 à 20h20 following a purchase from 02/04/2021

I haven't received my order yet. Hopefully tomorrow. I still give you 5 stars because delivery is usually very fast, but may be delayed with the Easter holidays.

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Acheteur Vérifié

Published on 08/04/2021 à 20h11 following a purchase from 03/04/2021

Fast and efficient, thank you

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Acheteur Vérifié

Published on 07/04/2021 à 17h18 following a purchase from 25/03/2021

First time, but nice and fast.

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Acheteur Vérifié

Published on 07/04/2021 à 08h07 following a purchase from 01/04/2021

Perfect with the little gift that always makes people happy, thank you.

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Acheteur Vérifié

Published on 06/04/2021 à 22h04 following a purchase from 29/03/2021

Very satisfied, very good products, very fast delivery.

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Acheteur Vérifié

Published on 06/04/2021 à 18h57 following a purchase from 01/04/2021

Snelle levering , correcte prijzen !

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Acheteur Vérifié

Published on 06/04/2021 à 06h54 following a purchase from 18/03/2021

Order prepared with care. Sweets and a liquid offered. Thank you for your kind attention. I recommend

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Acheteur Vérifié

Published on 04/04/2021 à 09h51 following a purchase from 28/03/2021

Super fast and serious

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Acheteur Vérifié

Published on 04/04/2021 à 00h05 following a purchase from 29/03/2021

Very good product and like the fast delivery. And i got my little sweety surprise in my bagg. Thx a lot SMOK-IT

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Acheteur Vérifié

Published on 03/04/2021 à 16h33 following a purchase from 29/03/2021

Top delivery

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Acheteur Vérifié

Published on 03/04/2021 à 05h23 following a purchase from 19/03/2021

No realistic description of the item "made in China" at 10 euros (previously sold for 3 times more, incomprehensible), instantly broke down. I contacted the store by phone and was told "you've bought a 10 euro item, don't expect anything special". 10 euros is an hour's work at minimum wage, and even at 10 euros, you can expect an item to work, otherwise you don't sell it. So I ask for a refund, I have to pay for the return, which they don't offer me even though their item doesn't work (so they could have offered me a free voucher, but you're a pigeonhole in a Parisian boutique), and in shipping costs alone I've paid more than the price of the item. Instead of refunding me, they're giving me a credit note, even though I took the trouble to write a handwritten explanatory letter after my phone call, but they didn't take it into account. A horror. Never again. And I want my money back, I don't want any credit!

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Response from Smok-it Published on 03/04/2021

Madam, you have purchased a basic product that does not necessarily correspond to your needs and is defective because the load did not hold, this happens the after-sales service has taken care of your request for return and as you asked us you did not want a return in exchange for the product but a refund which in this case the return is at your expense, In view of your comment, you apparently have a grudge against Parisian retailers, and you don't like the conditions for returning products. We're sorry, but these are our conditions, but a credit note has been generated to cancel the sale of the returned product (accounting obligation), and as you requested in your letter, this sum will be reimbursed on the credit card transaction you made.